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Thomas McCarthy-Howe

Thomas McCarthy-Howe

·

Jan 10, 2019

The Hows and Whys of Twilio’s Demise

How the CPaaS Will Lose Relevance

The Hows and Whys of Twilio’s Demise

Thomas McCarthy-Howe

·

Aug 28, 2018

Support an Open Architecture for Automations

8 Mobile Contact Center Design Ideas

Support an Open Architecture for Automations

Thomas McCarthy-Howe

·

Aug 25, 2018

Say Cheese

8 Mobile Contact Center Design Ideas

Say Cheese

In

The Smartphone As Conversation Platform

by

Thomas McCarthy-Howe

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Aug 17, 2018

Design for the Generic Smartphone

8 Mobile Contact Center Design Ideas

Design for the Generic Smartphone

In

The Smartphone As Conversation Platform

by

Thomas McCarthy-Howe

·

Aug 13, 2018

Google Contact Center AI Looks Backwards

Google recently announced their Contact Center AI offer, promising to “Build a modern, intuitive customer care experience with Google…

Google Contact Center AI Looks Backwards

In

The Smartphone As Conversation Platform

by

Thomas McCarthy-Howe

·

May 6, 2018

Beyond Unified Communications: Optimized vs Unified

Just like my previous projects, as we first designed TEN DIGIT, one of my first jobs was to pick a use case to drive the architecture and…

In

The Smartphone As Conversation Platform

by

Thomas McCarthy-Howe

·

May 2, 2018

The Most Important Business Communications Problem and Why

My main criticism of Unified, and OmniChannel, Communications are in the problems they solve. I agree, they are problems, but I disagree…

In

The Smartphone As Conversation Platform

by

Thomas McCarthy-Howe

·

Jun 6, 2017

The Automation Age of Business Communications

If I had to impart one piece of advice to aspiring design engineers, it would be to think about the customer and the problem you’re solving…

The Automation Age of Business Communications

Thomas McCarthy-Howe

·

Oct 29, 2015

Understanding KISST Design — Part 2

Designing it for the non-geek geeks

Understanding KISST Design — Part 2

In

The Smartphone As Conversation Platform

by

Thomas McCarthy-Howe

·

Oct 27, 2015

Sites, Apps and Bots

When To Use Each

Sites, Apps and Bots

Thomas McCarthy-Howe

Thomas McCarthy-Howe

As co-author of the IETF vCon working group draft, Thomas is at the forefront of conversational AI governance and personal data protection.

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