Ethiopian TVET-System

SNNPR TVET Bureau

Database Administration
Level-III

Teacher's Guide
TTLM Code: ICT DBA3 TTLM 0320V1
Introduction

This Teacher’s Guide is developed to assist you in delivering the Database Administration level
III training program. It is usually designed as a resource to support the learning activity.

The Information Technology Database administration III training is developed to equip the trainees
with the required competences in Gather Data to Identify Business Requirements , Identify
Physical Database Requirements , Design a Database , Use Basic Structured Query
Language , Design Program Logic, Test Physical Database Implementation, Complete
Database Backup and Recovery, Create Technical Documentation, Model Data
Objects,Monitor Implementation of Work plan/Activities, Apply Quality Control, Lead Small
Teams, Lead Workplace Communication , Improve Business Practice, Maintain Quality
System and Continuous Improvement Processes (Kaizen)
The Program is consists of fifteen (15) learning modules covering the fifteen (15) units of
competence.

This teacher’s guide covers all the fiteen (15) learning modules and it will assist you in delivering
the said program and achieving its learning objectives and outcomes. It also provides information
in the organization of the learning guides and assessment packets. The learning guides are aid to
the trainees by telling them what need to do, when and how to do it and the expectations once the
learning activities are completed. While the assessment packet guide you in developing the tools or
instruments to measure trainee’s overall achievement of the stated competence. Thus it is important
for you to understand the design of this program and the mechanics in which it shall be delivered.

Your role as the teacher is to provide opportunities aimed at helping the trainees develop and
improve their competences. You are expected to guide and assist them as they go through the
learning activities and actual work.
Matix of Competence
ICT DBA3 01 ICT DBA3 01 0320 Gathering Data to Identify
0811 Gather Data to Identify Business Requirements
Business Requirements
ICT DBA3 02 Identify Physical ICT DBA3 02 0320 Identifying Physical
0811 Database Requirements Database Requirements Procedures
Procedures
ICT DBA3 03 ICT DBA3 03 0320 Designing a Database
Design a Database
0811
ICT DBA3 04 Use Basic Structured ICT DBA3 04 0320 Useing Basic Structured
0811 Query Language Query Language
ICT DBA3 05 Design Program Logic ICT DBA3 05 0320 Designing Program Logic
0811
ICT DBA3 06 Test Physical Database ICT DBA3 06 0320 Testing Physical Database
0811 Implementation Implementation
ICT DBA3 07 Complete Database ICT DBA3 07 0320 Completing Database Backup
0811 Backup and Recovery and Recovery
ICT DBA3 08 Create Technical ICT DBA3 08 0320 Createing Technical
0811 Documentation Documentation
ICT DBA3 09 Model Data Objects ICT DBA3 09 0320 Modeling Data Objects
0811
ICT DBA3 10 Monitor Implementation ICT DBA3 10 0320 Monitoring Implementation of
0811 of Work plan/Activities Work plan/Activities
ICT DBA3 11 0811 Apply Quality ICT DBA3 11 0320 Applying Quality
Control Control
ICT DBA3 12 0811 Lead Small ICT DBA3 12 0320
Teams Leading Small Teams

ICT DBA3 13 0811 Lead ICT DBA3 13 0320 Leading

Workplace Workplace
Communication Communication
ICT DBA3 14 0811 Improve Business ICT DBA3 14 0320 Improveing Business Practice
Practice
ICT DBA3 150811 Maintain Quality System ICT DBA3 15 0320 Maintaining Quality System
and Continuous and Continuous
Improvement Processes Improvement Processes
(Kaizen) (Kaizen)
 Learning Outcomes and Assessment Criteria
Gather Data to Identify Business Requirements
Unit of Competence
ICT DBA3 M01 0320
Module Title
Gathering Data to Identify Business Requirements
LO 1 Identify key information sourcesIdentify key information sources
Assessment Criteria  Information repositories are identified across the business
 Current organizational documentation are reviewed
 Critical questions are developed to elicit information from key
stakeholders using a mixture of open and closed questions
 Information gathering techniques are ensured to use a quality
assurance methodology and meet budgetary constraints

LO 2 Gather data through formal and informal processes

 Information gathering workshops and interviews are
Assessment Criteria
conducted to gather data
 Reports and other data sources are reviewed for relevant
business information
 Business-critical factors relating to current and future
directions of the organization are confirmed with
 stakeholdersGroup and individual responses are analyzed to
clearly define business priorities

LO 3 Ensure analysis is accurate and complete

 Information gathered are analyzed and evaluated for
Assessment Criteria
accuracy and consistency
 Document conflicts in information are gathered
 Conflicts in information or points of view are resolved with
stakeholders

LO 4 Submit analysis and gain agreement

 Detailed document according to documentation standards
Assessment Criteria
and organizational templates are prepared
 Document in a style are written that is succinct and
appropriate to the audience
 Data gathered are communicated to client to gain consensus
and agreement on business requirements
 Learning Outcomes and Assessment Criteria
Identify Physical Database Requirements
Unit of Competence
ICT DBA3 M02 0320
Module Title Identifying Physical Database Requirements

LO1 Identify database scope

Assessment Criteria  Requirements of the user and current system architecture are
reviewed
 Database size is determined from requirements and technical
specifications
 Database and scope of project are documented
 Several database management systems are evaluated
against requirements and make appropriate selection
LO 2 
Identify database requirements
 Technical specifications are reviewed for the database
 Database tables and relationships are identified
 Database data dictionary, table attributes and keys are
identified
 Database reports are developed based on acceptance
criteria and requirements
Identify security requirements
 System security plan is reviewed
 Chosen database management system and user security
required for the database clarified and confirmed to ensure
database security is aligned to security system plan
 Database performance, recovery and audit trail needs are
identified, evaluated and recorded
LO4 Seek client feedback and approval
Assessment Criteria  Database scope and technical requirements are presented to
user for feedback
 User feedback are reviewed and database adjusted as
required
 Database and documentation are presented to user for final
approval
 Learning Outcomes and Assessment Criteria

Unit of Competence Design a Database

Module Title ICT DBA3 M03 0320 Designing a Database

LO 1 Determine database requirements
Assessment Criteria  Client is met and a user needs analysis is conducted to
determine database functionality
 Results of user needs analysis are analyzed to identify
technical requirements
 A conceptual model of the database is developed.
 Conceptual model to client is submitted for review
 Client feedback is evaluated and changes are made as
required.

LO 2 Develop logical data model

 Attributes are identified and data types are determined
 Normalization of attributes are undertaken
 Entity relationship diagram are developed to clarify cardinality
of relationships
 Document attributes are normalized data and entity
relationship diagram
 Documentation to client is forwarded for confirmation

LO 3 Design data structures

Assessment Criteria  Primary and foreign keys are confirmed for tables
 Client business rules are reviewed
 Referential integrity constraints are identified
 Relevant database management system constraints are
established and database design is incorporated
 Validation rules are developed for data
 Indexes are designed and data dictionary developed
 Database design is documented
LO 4 Design queries, screens and reports
Assessment Criteria  User interface for database is designed, including menus,
input screens and outputs
 Queries based on requirements are designed
 Output reports are designed based on requirements
 Physical design with conceptual model /user needs analysis
is compared
 Changes as required are incorporated
LO 5 Design access and security systems
Assessment Criteria  Business security plan is reviewed as basis for commencing
access and security design
 Password and access system is designed for database
 Multiple-user requirements are identified
 Client access profiles are developed using client business
model
LO 6 Confirm database design

Assessment Criteria  Database back-up and recovery requirements are identified

 Database back-up and recovery procedures are developed
and documented
 Database and documentation is submitted to client for final
approval
 Learning Outcomes and Assessment Criteria

Unit of Competence Using Basic Structured Query Language

ICT DBA3 M04 0320
Module Title Using Basic Structured Query Language
LO 1 Write an SQL statement to retrieve and sort data

Assessment Criteria  All the data from a table is retrieved following work
procedure.
 Data from specific columns in a single table is retrieved.
 'Order by' is used to sort query output.
 Number of rows restricted is retrieved by placing criteria in
the 'where' clause.
 Number of rows restricted is retrieved by placing specific
criteria in the select statement.
 Comparison operators in the 'where' clause is used to
compare numeric, character, string, date and time data
 Boolean operators is used with the correct precedence
 Criteria in the 'where' clause is used to check for a range of
values, to select values from a list, and to check for values
that match a pattern
 SQL syntax is used to suppress duplicate values from query
results
 Action is taken to exclude null values from a query result
Write SQL statements that use functions
LO 2
 Arithmetical operators is used with the correct precedence
 String functions and operators is used to obtain the required
query output
 Mathematical functions is used to obtain the required output,
where required
 Date functions are used to obtain the required output
 SQL aggregate functions are used to obtain the required
output
LO 3 Write SQL statements that use aggregation and filtering
Assessment Criteria  'Group by' used to aggregate data by multiple columns
 Aggregated data is sorted in the query output
 Aggregated data is filtered using the 'having' clause
LO 4 Write and execute SQL sub-queries

Assessment Criteria  Single and nested sub-queries are constructed

 Sub-queries are constructed that return a single row, and
multiple rows
 Correlated sub-queries are used to retrieve required data
 Sub-queries are written that use aggregates
 Learning Outcomes and Assessment Criteria

Unit of Competence Design Program Logic

ICT DBA3 M05 0320
Module Title Designing Program Logic
LO 1 Select the program logic design approach
 Design documentation is obtained and the requirements for
the programs are reviewed and clarified.
 Design approach to be taken in coding and the modules and
links required is determined
Document the program logic or design
LO 2
 Diagrams of program flow and modules are structured
according to project standards
 Program scope and limits are documented according to
project standards
 Special routines or procedures are documented or referenced
according to project standards
 References for tables, files, inputs, outputs, and other
program functionalities are identified and revised according to
program requirements
 Templates are used as applicable
Validate the design
 Program flow, states or conditions are checked for interfaces
and compliance to design documentation requirements
 Feedback/input is gained from appropriate person as needed
 Learning Outcomes and Assessment Criteria

Unit of Competence
Testing Physical Database Implementation

ICT DBA3 M06 0320

Module Title
Testing Physical Database Implementation
LO 1 Undertake database management system modeling

Assessment Criteria  Database prototype is reviewed, as appropriate, to determine

acceptance criteria and performance standards
 Test data is loaded according to the technical sequence
detailed in documentation
 A test schedule is generated for the database of tasks to be
performed and results expected
LO 2 Test database performance
 Database performance is evaluated against acceptance
criteria and performance standards
 Discrepancies in results are identified where expected
outcomes do not meet acceptance criteria
 Areas needing enhancement is identified and changes to be
made documented
 Database is modified according to project standards
 Performance testing is repeated until expected results are
achieved
LO 3 Seek client feedback and signoff
 Test results in a document is presented and provided to
client for feedback
 Client change requests are incorporated as appropriate
 Client sign-off is secured for testing process
 Learning Outcomes and Assessment Criteria

Unit of Competence Complete Database Backup and Recovery

ICT DBA3 M07 0320
Module Title Completing Database Backup and Recovery
LO 1 Review database architecture
 The architecture of a database file system is identified and
consequently, determined the most appropriate methods for
back-up and recovery
 Risks and failure scenarios are identified and examined that
are likely or possible
LO 2 Determine backup methods appropriate to database requirements
 A range of back-up and restoration methods are evaluated
based on organizational and security standard and on the
assessment of likely or possible failure scenarios
 Full off-line back-ups are completed according to
organizational and security standards with minimal down time
 On-line file back-ups are completed as determined by
organizational and security standards and with minimal down
time
 Disk mirroring and redundant array of inexpensive disks
(RAID) hard disk configurations are employed to keep copies
of files
 Off-site copies of back-up files are arranged
LO 3 Establish recovery points and disaster recovery procedures
 Database recovery points are determined based on the back-
up arrangements according to organizational Guidelines.
 The restore process is tested in order to ensure that the
database can be restored to a given recovery point, with
minimal down time
 The restoration of the database to the point of failure is
completed, without loss of committed transactions
 Learning Outcomes and Assessment Criteria

Unit of Competence Create Technical Documentation

ICT DBA3 M08 0320
Module Title Creating Technical Documentation

LO 1 Identify and analyze documentation needs

Assessment Criteria  Client is consulted to identify documentation requirements

 Documentation requirements are interpreted and evaluated
and details with the client confirmed
 Industry and documentation standards are investigated for
requirements
 Scope of work is defined and documented to be produced
 Client is consulted to validate and confirm the scope of work
LO 2 Design documentation
 Information requirements are identified with reference to
layout and structure documented
 Document templates and style guides are created consistent
with information requirements
 Review of the system is conducted in order to understand its
functionality
 Content that meets information requirements is extracted in
accordance with relevant copyright restrictions
 Structure of the technical documentation is developed giving
focus to the flow of information, style, tone and content
format
 Technical documentation structure is validated with the client
LO 3 Develop documentation
 Technical documentation is written based on the template
and scope of work using the information gathered
 Technical terminology is translated into plain English where
appropriated
 Content format and style is applied in accordance with
relevant documentation standards and templates
Evaluate and edit documentation
 Technical documentation is submitted to appropriate
person for reviewed
 Feedback is gathered and analyzed
 Alterations into the technical documentation is
incorporated
 Technical documentation is edited for technical and
grammatical accuracy
 Outcomes and Assessment Criteria
:
Unit of Competence Model Data Objects
ICT DBA3 M09 0320
Module Title Modeling Data Objects

LO 1 Identify entities and relationships

Assessment Criteria Business data are analyzed to understand operations

Boundaries of the system are identified
Entities, attributes, data types and relationships of data are
identified
 Business rules are reviewed to determine impact
 Relationships are documented in an entity relationship
diagram
LO 2 Develop normalization
 Normalization of business data undertaken and results are
documented
 Normalization results are compared with entity relationship
diagram
 Differences between data are reconciled, if any
LO 3 Validate model
 Data model is validated with client
 Issues or recommendations arising are resolved
 Completed data model are documented
 Final approval is submitted to client
 Learning Outcomes and Assessment Criteria
Monitor Implementation of Work plan /Activities
Unit of Competence
ICT DBA3 M10 0320
Module Title Monitoring Implementation of Work plan /Activities
LO 1 Monitor and improve workplace operations

Assessment Criteria  Colleagues are consulted about ways to improve efficiency

and service levels.
 Efficiency and service levels are monitored on an ongoing
basis.
 Operations in the workplace support overall enterprise goals
and quality assurance initiatives.
 Quality problems and issues are promptly identified and
adjustments are made accordingly.
 Procedures and systems are changed in consultation with
colleagues to improve efficiency and effectiveness.
LO 2 Plan and organise workflow
 Current workload of colleagues is accurately assessed.
 Work is scheduled in a manner which enhances efficiency
and customer service quality.
 Work is delegated to appropriate people in accordance with
principles of delegation.
 Workflow is assessed against agreed objectives and
timelines.
 Colleagues are assisted in prioritisation of workload.
 Input is provided to appropriate management regarding
staffing needs.
LO 3 Maintain workplace records
 Workplace records are accurately completed and submitted
within required timeframes.
 Where appropriate completion of records is delegated and
monitored prior to submission.
Solve problems and make decisions
  Workplace problems are promptly identified and considered
from an operational and customer service perspective.
 Short term action in initiated to resolve the immediate
problem where appropriate.
 Problems are analysed for any long term impact and potential
solutions are assessed and actioned in consultation with
relevant colleagues.
 Where problem is raised by a team member, they are
encouraged to participate in solving the problem.
 Follow up action is taken to monitor the effectiveness of
solutions in the workplace

Learning Outcomes and Assessment Criteria

Unit of
CompetenceApply Quality Control
ICT DBA3 M11 0320 Applying Quality Control
Module Title

LO 1 Confirm quality standards

Assessment 
Quality standard procedures document for hardware and network services
Criteria are acquired and confirmed.
 Quality documents are disseminated to staff in accordance with the
organization policy.
 Standard procedures are introduced and explained to organizational staff /
personnel.
 Standard procedures are revised / updated when necessarycomplete Business
LO 2 Assess quality of service delivered
 Services delivered are checked against organization quality standards and
specifications
 Service delivered are evaluated using the appropriate evaluation parameters
and in accordance with organization standards
 Causes of any identified faults are identified and corrective actions are taken
in accordance with organization policies and procedures
LO 3 . Record information
 Basic information on the quality performance is recorded in accordance with
organization procedures
 Records of work quality are maintained according to the requirements of the
organization
. Study causes of quality deviations

 Causes of deviations from final outputs or services are investigated and

reported in accordance with organization procedures
 Suitable preventive action is recommended based on organization quality
standards and identified causes of deviation from specified quality standards
of final service or output
Complete documentation
 Information on quality and other indicators of service performance is
recorded.
 All service processes and outcomes are recorded

Learning Outcomes and Assessment Criteria

Unit of Competence Lead Small Teams

ICT DBA3 M12 0320
Module Title Leading Small Teams
LO 1 Provide team leadership
.
Assessment Criteria  Work requirements are identified and presented to team
members.
 Reasons for instructions and requirements are communicated
to team members.
 Team members’ queries and concerns are recognized,
discussed and dealt with

LO 2 Assign responsibilities
.
  Duties and responsibilities are allocated having regarded to
the skills, knowledge and aptitude required to properly
undertake the assigned task and according to company
policy.
 Duties are allocated having regard to individual preference,
domestic and personal considerations, whenever possible.
LO 3 Set performance expectations for team members
 Performance expectations are established based on client
needs and according to assignment requirements.
 Performance expectations are based on individual team
members duties and area of responsibility.
 Performance expectations are discussed and disseminated
to individual team members.
Supervised team performance
Assessment Criteria  Monitoring of performance takes place against defined
performance criteria and/or assignment instructions and
corrective action taken if required
 Team members are provided with feedback, positive support
and advice on strategies to overcome any deficiencies
 Performance issues which cannot be rectified or addressed
within the team are referenced to appropriate personnel
according to employer policy
 Team members are kept informed of any changes in the
priority allocated to assignments or tasks which might impact
on client/customer needs and satisfaction
 Team operations are monitored to ensure that employer/ client
needs and requirements are met
 Follow-up communication is provided on all issues affecting the
team
 All relevant documentation is completed in accordance with
company procedures
 Outcomes and Assessment Criteria
Lead Workplace Communication
Unit of Competence
ICT DBA3 M13 0320
Module Title Leading Workplace Communication
LO 1 Communicate information about workplace processes

Assessment Criteria  Appropriate communication method is selected

 Multiple operations involving several topics areas are
communicated accordingly.
 Questions are used to gain extra information.
 Correct sources of information are identified.
 Information is selected and organized correctly.
 Verbal and written reporting is undertaken when required.
 Communication skills are maintained in all situations
LO 2 Lead workplace discussion
.
  Response to workplace issues is sought.
 Response to workplace issues are provided immediately.
 Constructive contributions are made to workplace
discussions on such issues as production, quality and safety.
 Goals/objectives and action plan undertaken in the workplace
are communicated.

LO 3 Identify and communicate issues arising in the workplace

 Issues and problems are identified as they arise.
 Information regarding problems and issues are
organized coherently to ensure clear and effective
communication.
 Dialogue is initiated with appropriate staff/personnel.
 Communication problems and issues are raised as
they. arise
 Outcomes and Assessment Criteria

Unit of Competence Improving business practice

ICT DBA3 M14 0320Improving business
Module Title practice

LO 1 Diagnose the business

 Data required for diagnosis is determined and acquired
 Competitive advantage of the business is determined from
the data
 SWOT analysis of the data is undertaken
LO 2 Benchmark the business
 .
Sources of relevant benchmarking data are identified
 Key indicators for benchmarking are selected in consultation
with key stakeholders
 Like indicators of own practice are compared with benchmark
indicators
 Areas for improvement are identified

LO 3 Develop plans to improve business performance

 A consolidated list of required improvements is developed
 Cost-benefit ratios for required improvements are determined
 Work flow changes resulting from proposed improvements
are determined
 Proposed improvements are ranked according to agreed
criteria
 An action plan to implement the top ranked improvements is
developed and agreed
 Organizational structures are checked to ensure they are
suitable
Develop marketing and promotional plans
 The practice vision statement is reviewed
 Practice objectives are developed/reviewed
 Target markets are identified/refined
 Market research data is obtained
 Competitor analysis is obtained
 Market position is developed/reviewed
 Practice brand is developed
 Benefits of practice/practice products/services are identified
 Promotion tools are selected/developed
Develop business growth plans
  Plans to increase yield per existing client are developed
 Plans to add new clients are developed
 Proposed plans are ranked according to agreed criteria
 An action plan to implement the top ranked plans is developed
and agreed
 Practice work practices are reviewed to ensure they support
growth plans
Implement and monitor plans

 Implementation plan is developed in consultation with all

relevant stakeholders
 Indicators of success of the plan are agreed
 Implementation is monitored against agreed indicators
 Implementation is adjusted as required

Outcomes and Assessment Criteria

Maintain Quality System and Continuous Improvement
Unit of Competence
Processes (Kaizen)
 ICT DBA3 M15 0320 Marinating Quality System and Continuous
Module Title Improvement Processes (Kaizen)
LO 1 Develop and maintain quality framework within work area

Assessment Criteria  Distribute and explain information about the enterprise's

quality system to personnel
 Encourage personnel to participate in improvement
processes and to assume responsibility and authority
 Allocate responsibilities for quality within work area in
accordance with quality system
 Provide coaching and mentoring to ensure that personnel are
able to meet their responsibilities and quality requirements
LO 2 Maintain quality documentation
 Identify required quality documentation, including records of
improvement plans and initiatives
 Prepare and maintain quality documentation and keep
accurate data records
 Maintain document control system for work area
 Contribute to the development and revision of quality
manuals and work instructions for the work area
 Develop and implement inspection and test plans for quality
controlled products

LO 3 Facilitate the application of standardized procedures

 Ensure all required procedures are accessible by relevant
personnel
 Assist personnel to access relevant procedures, as required
 Facilitate the resolution of conflicts arising from job
 Facilitate the completion of required work in accordance with
standard procedures and practices

Provide training in quality systems and improvement processes

 Analyze roles, duties and current competency of relevant

personnel
 Identify training needs in relation to quality system and
continuous improvement processes (kaizen)
 Identify opportunities for skills development and/or training
programs to meet needs
 Initiate and monitor training and skills development programs
 Maintain accurate training record


Monitor and review performance
  Review performance outcomes to identify ways in which
planning and operations could be improved
 Use the organization’s systems and technology to monitor
and review progress and to identify ways in which planning
and operations could be improved
 Enhance customer service through the use of quality
improvement techniques and processes
 Adjust plans and communicate these to personnel involved in
their development and implementation
Build continuous improvement process
 Organize and facilitate improvement team
 Encourage work group members to routinely monitor key
process indicators
 Build capacity in the work group to critically review the
relevant parts of the value chain
 Assist work group members to formalize improvement
suggestions
 Facilitate relevant resources and assist work group members
to develop implementation plans
 Monitor implementation of improvement plans taking
appropriate actions to assist implementation where required.

Facilitate the identification of improvement opportunities
 Analyze the job completion process
 Ask relevant questions of job incumbent
 Encourage job incumbents to conceive and suggest
improvements
 Facilitate the trying out of improvements, as appropriate
Evaluate relevant components of quality system
 Undertake regular audits of components of the quality system
that relate to the work area
 Implement improvements in the quality system in accordance
with own level of responsibility and workplace procedures
 Facilitate the updating of standard procedures and practices
 Ensure the capability of the work team aligns with the
requirements of the procedure
Training Mechanics

The Outcome-Based Training is one form of an independent learning approach. This

approach enables learners to be master of their own environment and in charge of their
learning. It is also characterized by the integration of theory and application as two
dimensions of an effective learning process. In this program, the competence-based
system is consists of a combination of individualized learning activities, mentoring, field
immersion and feedback.

In this program the learners will be given individual learning guide to go through and
accomplish. They will be instructed through this learning guide to accomplish learning
activities as part of the mechanism for transfer of learning from the training situation to the
job situation. For each competence area, learners will formulate a specific learning plan as
a guide for applying their learning to their work setting and for their own continuing self-
development. At this point, your role as the teacher/facilitator is to guide the learner in
accomplishing their plan.

Most part of the training activities will be conducted in the worksite for better development
of specific skills. Aside from motivating them to relate concepts and skills to their own work
situations, make sure to provide the necessary opportunity for competence practice and
better internalization of such concepts and techniques. The learners should also be
provided the opportunity to blend with the actual working unit in Leyte.

In this system, it is important to develop a sustained relationship with the learners through
a continued involvement, where you are to offer support, guidance and assistance as the
learner go through the learning activities and actual work.

With the mentoring approach, the learners are grouped in learning teams with one
facilitator-mentor per team. Before learning session or immersion start in the morning,
each team and mentor meets to give feedback regarding their work, or how the group
improves, acquire set of skills for the members to become more effective learners. You
are also to asses them at the end of each module. However, they have to be ready before
the assessment and it should be them to request for it.

Before the training start you should conduct an orientation session to brief the learners on
how the training will proceed.
Session Plans
Session Plan1 (M01-Lo1) 7hr
Unit of Competency : Gather Data on Business Requirements
Module-1 Title : Gathering Data on Business Requirements
LO 1 : Identify key information sources
Session Objectives: At the end of this session the learners shall be able to –
 Identify information repositories across the business
 Review current organizational documentation
 Develop critical questions to elicit information from key
stakeholders using a mixture of open and closed questions
 Ensure information gathering techniques to use a quality
assurance methodology and meet budgetary constraints

Activities Nominal Contents Methods

Duration

Introduction 1hr Introduction to the module Orientation

Body 50 mins Identifying information repositories Individual

Learning
Reviewing organizational documentation Individual
1hr 10mins
Learning

1hr 20mins Developing critical questioning Individual

Learning

40mins Ensuring information gathering Individual

Learning
Evaluation 2hr Written Test Individual Activity
Summary 20 mins Wrap – up and feedback Mentoring

Resources  Learning Guide1

 TTLM
 Reference Books
Session Plan 2 (M01-LO2) 8hr
Unit of Competency : Gather Data on Business Requirements
Module-1 Title : Gathering Data on Business Requirements
LO 2 : Gather data through formal and informal processes
Session Objectives: At the end of this session the learners shall be able to –
 Conduct information gathering workshops and interviews to gather
data
 Review reports and other data sources for relevant business
information
 Confirm business-critical factors relating to current and future
directions of the organization with stakeholders
 Analyze group and individual responses to clearly define business
priorities

Nominal Contents
Activities Duration Methods

Introduction Introduction to the module Orientation

Body 1hr40 mins Conducting information gathering workshops and Individual Learning
interviews
1hr40mins Reviewing reports and other data sources Individual Learning

1hr Confirming business-critical factors

Individual Learning

Analyzing group and individual responses

1hr 20mins Demonstration

Evaluation 1hr Accomplishment of Lap Test Individual Activity

Summary 20mins Wrap – up and feedback Mentoring

Resources  Learning Guide2

 TTLM
 Reference Books

Session Plan 3 (M01-LO3) 8hr

Unit of Competency : Gather Data on Business Requirements

Module-1 Title : Gathering Data on Business Requirements

LO3 Ensure analysis is accurate and complete

Session Objectives: At the end of this session the learners shall be able to –

 Analyze and evaluate information gathered for accuracy and

consistency
 Gather document conflicts in information
 Resolve information or points of view with stakeholders

Nominal Contents
Activities Duration Methods

Introduction 1hr Introduction to the module Orientation

Body 1hr 10mins Analyzing and evaluate information gathered Individual Learning

2hr Gathering document conflicts Individual Learning

1hr25mins Resolving information or points of view with Individual Learning

stakeholders

Evaluation 2hr Accomplishment of Lap Test Individual Activity

Summary 25mins Wrap – up and feedback Mentoring

Resources
 Learning Guide3
 TTLM
 Reference Books

Session Plan 4 (M01-LO4) 7hr

Unit of Competency : Gather Data on Business Requirements
Module-1 Title : Gathering Data on Business Requirements
LO 4 : Submit analysis and gain agreement
Session Objectives: At the end of this session the learners shall be able to –
 Prepare detailed document according to documentation standards
and organizational templates
 Write a document in a style that is succinct and appropriate to the
audience
 Communicate data gathered to client to gain consensus and
agreement on business requirements
Nominal Contents
Activities Methods
Duration

Introduction 1hr15mins Introduction to the module Orientation

1hr20mins
Preparing detailed document Individual Learning

1hr Writing a document appropriate to the audience Individual Learning

1hr5mins Communicating data gathered to client Individual Learning

Evaluation 1hr55 mins Accomplishment of Lap Test Individual Activity

Summary 25mins Wrap – up and feedback Mentoring

Resources  Learning Guide4

 TTLM
 Reference Books
Session Plan-06(M02-LO1) 20hrs
Unit of Competency : Identify Physical Database Requirements

Module-2 Title : Identifying Physical Database Requirements

LO 1 : Identify database scope

Session Objectives: At the end of this session the learners shall be able to –
 Review system architecture and user requirements
 Determine Database size and technical specifications
 Document Database and scope of project
 Evaluate Several database management systems and making
appropriate selection

Activities Nominal Contents Methods

Duration

Introduction
1hr30mins Introduction to the module Orientation

Body 3 hr Reviewing system architecture and user Individual Learning

requirements
Determining Database size and technical
5 hr specifications Individual Learning

3 hr Documenting Database and scope of project Individual Learning

4 hr Evaluating Several database management Individual Learning

systems and making appropriate selection
Evaluation 3 hr Accomplishment of Lap Test Individual Activity

Summary 30mins Wrap – up and feedback Mentoring

Resources  Learning Guide

 TTLM
 Reference books
Session Plan-07(M02-LO2) 20hr
Unit of Competency : Identify Physical Database Requirements

Identifying Physical Database Requirements

Module-2 Title :
LO 2 : Identify database requirements
Session Objectives: At the end of this session the learners shall be able to –
 Reviewing Technical specifications
 Identifying database tables and relationships
 Identifying data dictionary ,table attributes and keys
 Developing database reports using acceptance criteria

Activities Nominal Contents Methods

Duration

Introduction 1hr Introduction to the module Orientation

4hr30 min Reviewing Technical specifications Lecture

4hr Identifying database tables and

Body Individual Learning
relationships
Identifying data dictionary ,table attributes
4hr Individual Learning
and keys
Developing database reports using
4hr Individual Learning
acceptance criteria
Evaluation 2hr Accomplishment of Lap Test Individual Activity

Summary 30 mins Wrap – up and feedback Mentoring

Resources  Learning Guide

 TTLM
 Reference books
Session Plan-08(M02-LO3) 20hr
Unit of Competency : Identify Physical Database Requirements

Module-2 Title : Identifying Physical Database Requirements

LO 3 : Identify security requirements
Session Objectives: At the end of this session the learners shall be able to –
 Review system security plan
 Clarify and confirm DBMS and user security
 Identify, evaluate and record DB performance recovery and audit
trails.

Activities Nominal Contents Methods

Duration

Introduction Introduction to the module Orientation

Body 5hr Reviewing system security plan

Individual Learning

Clarifying and confirming DBMS and user

5 hr Individual Learning
securit
Identify, evaluate and record DB
5hr Lecture
performance recovery and audit trails.
2hr
Evaluation Accomplishment of Lap Test Individual Activity
30mins
Summary 30 mins Wrap – up and feedback Mentoring

Resources  Learning Guide

 TTLM
 Reference books
Session Plan-09(M02-LO4) 15hr
Unit of Competency : Identify Physical Database Requirements

Module-2 Title : Identifying Physical Database Requirements

LO 4 : Seek client feedback and approval
Session Objectives: At the end of this session the learners shall be able to –
 Presenting DB scope and technical requirements
 Reviewing user feedback and adjust require
 Presenting DB and documentation to user for final approval

Activities Nominal Contents Methods

Duration
Introduction Introduction to the module Orientation
Body Presenting DB scope and technical Lecture discussion &
3hr Demonstration
requirements
Reviewing user feedback and adjust Lecture discussion &
3hr
require Demonstration ning

3hr Presenting database documentation to Individual Learning

user for final approval
Evaluation 2hr Accomplishment of Lap Test Individual Activity
Summary 1hr Wrap – up and feedback Mentoring
Resources  Learning Guide
 TTLM
 Computer
Session Plan-10(M03-LO1) 20hr
Unit of Competency : Design A Database

Module-3 Title : Designing A Database

LO 1 : Determine database requirements

Session Objectives: At the end of this session the learners shall be able to –
 Conducting Client need analysis
 Determining database functionality
 Identifying technical requirements
 Developing conceptual model of the database
 Submit conceptual model to review the client
 Evaluating and changing client feedback

Activities Nominal Contents Methods

Duration

Introduction Introduction to the module Orientation

Body 2hr 30
mins Conducting Client need analysis Individual Learning

2hr 30
Determining database functionality Individual Learning
mins
2hr 40 Developing critical questioning
mins Lecture
2hr 20min Identifying technical requirements Individual Learning
3hr Developing conceptual model of the database
Lecture
2hr Submit conceptual model to review the client
Individual Learning
2hr Evaluating and changing client feedback
Lecture
Evaluation 2hr Accomplishment of Lap Test Individual Activity

Summary 30 mins Wrap – up and feedback Mentoring

Resources  Learning Guide

 TTLM
 Reference books
Session Plan-11(M03-LO2) 20 hr
Unit of Competency: Design a Database

Module-3 Title : Designing a Database

LO 2 : Develop logical data model

Session Objectives: At the end of this session the learners shall be able to –
 Conducting Client need analysis
 Determining database functionality
 Identifying technical requirements
 Developing conceptual model of the database
 Submit conceptual model to review the client
 Evaluating and changing client feedback

Activities Nominal Contents Methods

Duration

Introduction Introduction to the module Orientation

Body 3hr Conducting Client need analysis Individual Learning

3hr Determining database functionality Individual Learning

3hr Identifying technical requirements

Individual Learning

3hr Developing conceptual model of the database Assignment

3hr Submit conceptual model to review the client Group Work

3hr Evaluating and changing client feedback Observation

Evaluation 1hr Accomplishment of Lap Test Individual Activity

Summary 30 mins Wrap – up and feedback Mentoring

Resources  Learning Guide

 TTLM
 Reference books
Session Plan-12(M03-LO3) 20hr
Unit of Competency: Design a Database

Module-3 Title : Designing a Database

LO 3 : Design data structures

Session Objectives: At the end of this session the learners shall be able to –
 Confirm primary and foreign keys for tables
 Review client business rules
 Identify referential integrity constraints
 Establish DBMS constraints
 Develop validation rules for data
 Design indexes
 Document database design

Activities Nominal Contents Methods

Duration

Introduction Introduction to the module Orientation

Body 2hr 30min Confirming primary and foreign keys for tables
Individual Learning

2hr 30min Reviewing client business rules

Lecture

2hr 30min Identifying referential integrity constraints Lecture

2hr 30min Establishing DBMS constraints Lecture
2hr 30min Developing validation rules for data
Individual Learning
2hr 30min Designing indexes
Lecture

2hr 30min Documenting database design Lecture

Evaluation 1hr 30min Accomplishment of Lap Test Individual Activity

Summary 30 mins Wrap – up and feedback Mentoring

Resources  Learning Guide

 TTLM
 Reference books
Session Plan-13(M03-LO4) 15 hr
Unit of Competency: Design a Database

Module-3 Title : Design a Database

LO 4 : Design queries, screens and reports

Session Objectives: At the end of this session the learners shall be able to –
 Design user interface for database
 Design queries based on requirements
 Design output reports based on requirements
 Compare physical design with conceptual model/user needs
 Incorporating changes

Activities Nominal Contents Methods

Duration

Introduction 1hr Introduction to the module Orientation

3hr Designing user interface for database Individual Learning

Designing queries based on requirements
3hr Individual Learning

3hr Designing output reports based on requirements Individual Learning

Comparing physical design with conceptual

3hr Individual Learning
model/user needs
Incorporating changes
1hr Individual Learning

Evaluation 55 mins Accomplishment of Lap Test Individual Activity

Summary 5 mins Wrap – up and feedback Mentoring

Resources  Learning Guide

 TTLM
 Reference books
Session Plan-14(M03-LO5) 25hr
Unit of Competency: Design a Database

Module-3 Title : Designing a Database

LO 5 : Design access and security systems

Session Objectives: At the end of this session the learners shall be able to –

 Reviewing business security plan

 Designing password and access system
 Identifying multiple-user requirements
 Developing client access profiles

Activities Nominal Contents Methods

Duration

Introduction Introduction to the module Orientation

6hr Reviewing business security plan

Individual Learning
Designing password and access system
5hr Lecture

5hr Identifying multiple-user requirements Lecture

5hr Developing client access profiles Lecture

Evaluation 3hr 30min Accomplishment of Lap Test Individual Activity

Summary 30 mins Wrap – up and feedback Mentoring

Resources  Learning Guide

 TTLM
 Reference books
Session plan 15(M03-LO6)20 hr
Unit of Competency : Design a Database

Module-3 Title : Designing a Database

LO 6 : Confirm database design

Session Objectives: At the end of this session the learners shall be able to –

 Identify database back-up and recovery

requirements
 Develop and documenting database back-up and
recovery procedures
 Submit database and documentation

Activities Nominal Contents Methods

Duration

Introduction Introduction to the module Orientation

Identifying database back-up and recovery Lecture-discussion

requirements
6hr Developing and documenting database back- Group work
up and recovery procedures
6hr Submitting database and documentation Individual assignment

Evaluation 1hr Accomplishment of Lap Test Individual Activity

Summary 30 mins Wrap – up and feedback Mentoring

Resources  Learning Guide

 TTLM
 Reference bools

Session plan 16(M04-LO1) 50hr

Unit of Competency : Use Basic Structured Query Language
Module-4 Title : Using Basic Structured Query Language
LO 1 : Write an SQL Statement to retrieve and sort data
Session Objectives: At the end of this session the learners shall be able to –
 Introduction to SQL
 Install DBMS (SQL Server)
 Retrieve data from the table following work procedures
 Retrieve data from specific column
 Sort query output using order by
 Restrict retrieving number of rows by placing specific criteria in the select
statement
 Use comparison operator in the where clause
 Use the correct procedures of Boolean operators
 Use where clause criteria to check for range of values
 Use SQL syntax to suppress duplicate values from query result
 Take action to exclude null values from a query result

Ac6tivities Nominal Contents Methods

Duration
Introduction Introduction to SQL Lecture-discussion
6 hr Installing DBMS (SQL Server) Individual assignment
4 hr Retrieving data from the table Lecture-discussion
5 hr Retrieving data from specific column Group work
4 hr Sorting query output using order by Individual assignment
4 hr Restrict retrieving number of rows by placing specific Lecture-discussion
criteria in the select statement
4 hr Using comparison operator in the where clause Group work
4 hr Using the correct procedures of Boolean operators Individual assignment
3 hr Using where clause criteria to check for range of values Lecture-discussion
4 hr Using SQL syntax to suppress duplicate values from Group work
query result
4 hr Taking action to exclude null values from a query result Individual assignment
Evaluation 5hr Accomplishment of Lap Test Individual Activity
Summary 1hr Wrap – up and feedback Mentoring
Resources  Learning Guide
 TTLM
 Refence books

Session plan 17(M04-LO2) 40 hr

Unit of Competency Use Basic Structured Query Language

Module-4 Title : Using Basic Structured Query Language

LO 2 : Write SQL statements that use functions
Session Objectives: At the end of this session the learners shall be able to –
 Using the correct procedure of arithmetic operator
 Selecting clause and Aggregation function
 Using the correct string operators and functions
 Using mathematical function to obtain the required output
 Using date function to obtain the required output
 Using SQL aggregation function

Activities Nominal Contents Methods

Duration

Introduction Introduction to the module Lecture discussion

Using the correct procedure of arithmetic Lecture discussion
operator
6hrs Selecting clause and Aggregation function Demonstration
Using the correct string operators and
6hrs Lecture discussion
functions
Using mathematical function to obtain the
6hrs Lecture discussion
required output
Using date function to obtain the required
6hrs Lecture discussion
output
6hrs Using SQL aggregation function Lecture discussion
Evaluation 3hrs Accomplishment of Lap Test Individual Activity

Summary 30 mins Wrap – up and feedback Mentoring

Resources  Learning Guide

 TTLM
 Reference books

Session plan 18(M04-LO3)40 hr

Unit of Competency : Use Basic Structured Query Language

Module-4 Title : Using Basic Structured Query Language

LO 3 : Write SQL statements that use aggregation and filtering
3.1 Understanding SQL
Session Objectives: At the end of this session the learners shall be able to –

 Aggregate data by multiple columns using “group by”

 Sort aggregated data in the query output
 Filter aggregated data using the “having” clause

Activities Nominal Contents Methods

Duration

Introduction Introduction to the module Orientation

Body Aggregating data by multiple columns using Lecture discussion &
“group by” Demonstration
Sorting aggregated data in the query output Lecture discussion

Filtering aggregated data using the “having” Individual Learning

clause
Evaluation 4hrs Accomplishment of Lap Test Individual Activity

Summary 1hrs Wrap – up and feedback Mentoring

Resources  Learning Guide

 TTLM
 Reference books

Session plan 19(M04-LO4)30hr

Unit of Competency : Use Basic Structured Query Language

Module-4 Title : Using Basic Structured Query Language

LO 4 : Write and executing SQL Queries
Session Objectives: At the end of this session the learners shall be able to –
 Construct single and nested queries
 Construct sub queries
 Operators in sub queries
 Use correlated sub queries
 Sub-queries are written that use aggregates

Activities Nominal Contents Methods

Duration
Introduction Introduction to the module Orientation
Body 5hr Constructing single and nested queries Individual Learning
Constructing sub queries
Operators in sub queries
Using correlated sub queries

Sub-queries are written that use aggregates Individual Learning

Evaluation 3hrs Accomplishment of Lap Test Individual Activity

Summary 30 mins Wrap – up and feedback Mentoring
Resources  Learning Guide
 TTLM
 Refernce books

Session plan 20(M05-LO1)

 Unit of Competency : Design Program Logic

Module-5 Title : Designing Program Logic

LO 1 : Select the program logic design approach

Session Objectives: At the end of this session the learners shall be able to –
a. reviewing program requirements
b. clarifying program logic

Activities Nominal Contents Methods

Duration

Introduction Introduction to the module Orientation

reviewing program requirements
Individual Learning

clarifying program logic

20 mins Individual Learning

Evaluation 35 mins Accomplishment of Lap Test Individual Activity

Summary 5 mins Wrap – up and feedback Mentoring

Resources  Learning Guide

 TTLM

Session plan 21(M05-LO2)

Unit of Competency : Design Program Logic

Module-5 Title : Designing Program Logic

LO 2: Document the program logic or design

Session Objectives: At the end of this session the learners shall be able to –
c. Knowing Step in Programming Development

d. Understanding Structured Programming

Activities Nominal Contents Methods

Duration

Introduction Introduction to the module Orientation

Knowing Step in Programming
Individual Learning
Development
Understanding Structured Programming
2 hrs Individual Learning
Understanding Modular Design
1 hrs Individual Learning

Understanding types of logic design

1 hrs Individual Learning

Evaluation 1 hrs Accomplishment of Lap Test Individual Activity

Summary 5 mins Wrap – up and feedback Mentoring

 Learning Guide
 TTLM

Session plan 22(M05-LO3)

Unit of Competency : Design Program Logic

Module-5 Title : Designing Program Logic

LO 3 : Validate the design

Session Objectives: At the end of this session the learners shall be able to –
a. validating of flow chart
b. validating of DFD

Activities Nominal Contents Methods

Duration

Introduction Introduction to the module Orientation

validating of flow chart
Individual Learning

validating of DFD
30 mins Individual Learning

Evaluation 35 mins Accomplishment of Lap Test Individual Activity

Summary 5 mins Wrap – up and feedback Mentoring

 Learning Guide
 TTLM

Session Plan-23(M06-LO1)30 hr
Unit of Competency : Test Physical Database Implementation
Module-6 Title : Testing Physical Database Implementation
LO 1 : Undertake database management system modeling
Session Objectives: At the end of this session the learners shall be able to –
 Review database prototype and using Entity relationship Modeling
 Enhanced ER diagram and UML modeling
 Load test data in the documentation
 Generat a test schedule

Activities Nominal Contents Methods

Duration

Introduction Introduction to the Orientation

Body Reviewing database prototype and using Entity Individual Learning

5hr
relationship Modeling
18hr Enhanced ER diagram and UML modeling lecture

Loading test data in the documentation lecture

1hr 30min Generating a test schedule Individual Learning

Evaluation 2hr Accomplishment of Lap Test Activity

Summary 30hr Wrap – up and feedback Mentoring

Resources  Learning Guide

 TTLM
 Reference books

Session Plan-24(M06-LO2)20hr
Unit of Competency : Test Physical Database Implementation
Module-6 Title : Testing Physical Database Implementation
LO 2 : Test database performance
Session Objectives: At the end of this session the learners shall be able to –
 Document the result of normalization
 Normalization results are compared with entity relationship
diagram
 Reconcile differences between data

Activities Nominal Contents Methods

Duration

Introduction mins Introduction to the module Orientation

Body Documenting the result of normalization Individual Learning

Normalization results are compared with entity Lecture

relationship diagram
6hr Reconcile differences between data Individual Learning

Evaluation 1hr Accomplishment of Lap Test Individual Activity

Summary 30 mins Wrap – up and feedback Mentoring

Resources  Learning Guide

 TTLM
 Reference books

Session Plan-25(M06-LO3)20hr
Unit of Competency : Test Physical Database Implementation
Module-6 Title : Testing Physical Database Implementation
LO 3 : Validate data Model using Normalization
Session Objectives: At the end of this session the learners shall be able to –
 Validating data model
 Resolving issues or recommendations
 Documenting completed data model
 Submitting final approval to client

Activities Nominal Contents Methods

Duration

Introduction Introduction to the module Orientation

Body Validating data model Individual Learning

Resolving issues or recommendations Lecture

Documenting completed data model Lecture

2 hrs Submitting final approval to client Assignment

Evaluation 1hr30min Accomplishment of Lap Test Individual Activity

s
Summary 30 mins Wrap – up and feedback Mentoring

Resources  Learning Guide

 TTLM
 Reference boks
Session Plan-26(M07-LO1)

Unit of Competency : Complete Database Backup and Recovery

Module-7 Title : Completing Database Backup and Recovery

LO 1 : Review database architecture

Session Objectives: At the end of this session the learners shall be able to –
c. Understanding Computer safety
d. Understanding Safe data handling technique
e. Reviewing Database architecture
f. Knowing of Database failure /malfunction


Activities Nominal Contents Methods

Duration
Introduction Introduction to the module Orientation

Body Understanding Computer safety Lecture discussion

and demonstration
Understanding Safe data handling
Individual Learning
technique
Reviewing Database architecture
Individual Learning
Knowing of Database failure /malfunction
Individual Learning

Evaluation 50 mins Accomplishment of Lap Test Individual Activity

Summary 5 mins Wrap – up and feedback Mentoring

 Computer
 TTLM
Session Plan-27(M07-LO2)

Unit of Competency : Complete Database Backup and Recovery

Module-7 Title : Completing Database Backup and Recovery

Determine backup methods appropriate to database

LO 2 :
requirements
Session Objectives: At the end of this session the learners shall be able to –
a. Overview of backup
b. Introducing backup devices
c. Understanding of backup
d. Understanding Backup techniques
e. Selecting backup methods
f. Performing backup

Activities Nominal Contents Methods

Duration
Overview of backup
Introduction Orientation

Body Introducing backup devices

Individual Learning

Understanding of backup Individual Learning

30 mins
and demonstration

Understanding Backup techniques

30 mins Individual Learning
Selecting backup methods
20 mins Individual Learning
Performing backup
30 mins Individual Learning

Evaluation 1 hrs Accomplishment of Lap Test Individual Activity

Summary 5 mins Wrap – up and feedback Mentoring

Resources  Learning Guide

 TTLM
 Session Plan-28(M07-LO3)

Unit of Competency : Complete Database Backup and Recovery

Module-7 Title : Completing Database Backup and Recovery

Establish recovery points and disaster recovery procedures
LO 3 :

Session Objectives: At the end of this session the learners shall be able to –
g. Knowing Recovery techniques
h. Understanding Database recovery procedures
i. Performing Database recovery

Activities Nominal Contents Methods

Duration

Introduction Introduction to the module Orientation

Body Knowing Recovery techniques

Individual Learning
Understanding Database recovery
Demonstration
procedures
Performing Database recovery
Individual Learning

Evaluation 50 mins Accomplishment of Lap Test Individual Activity

Summary 5 mins Wrap – up and feedback Mentoring

Resources
 Learning Guide
 TTLM
 Session Plan-29(M08-LO1)
Create Technical Documentation
Unit of Competency :

Module-8 Title : Creating Technical Documentation

LO 1 : Identify and Analyzing Documentation needs

Session Objectives: At the end of this session the learners shall be able to –
1.1.Identifying documentation requirement
1.2. Interpreting and evaluating documentation requirements
1.3. Defining scope of work
1.4. Consulting the client

Activities Nominal Contents Methods

Duration
10 mins Introduction to the module
Introduction Orientation

Body 25 mins Identifying documentation requirement Individual Learning

Interpreting and evaluating documentation
25 mins Demonstration
requirements
25 mins Defining scope of work Individual Learning

25 mins Consulting the client Individual Learning

Evaluation 30 mins Accomplishment of Lap Test Individual Activity

Summary 5 mins Wrap – up and feedback Mentoring

Resources
 Learning Guide
 TTLM
 Session Plan-30(M08-LO2)

Unit of Competency : Create Technical Documentation

Module-8 Title : Creating Technical Documentation

LO 2 : Design Documentation
Session Objectives: At the end of this session the learners shall be able to –
2.1.Identifying information
2.2. Creating document template and style
2.3. Reviewing the system
2.4. Developing structure of technical documentation
2.5. Validate technical documentation structure
.

Activities Nominal Contents Methods

Duration
10 mins Introduction to the module
Introduction Orientation

Body 20 mins Identifying information Individual Learning

30 mins Creating document template and style Individual Learning

20 mins Reviewing the system Individual Learning

Developing structure of technical
20 mins Individual Learning
documentation
20 mins
Validate technical documentation structure Individual Learning

Evaluation 30 mins Accomplishment of Lap Test Individual Activity

Summary 5 mins Wrap – up and feedback Mentoring

Resources  Learning Guide

 TTLM
 Session Plan-31(M08-LO3)

Unit of Competency : Create Technical Documentation

Module-8 Title : Creating Technical Documentation

LO 3 : Develop Documentation

Session Objectives: At the end of this session the learners shall be able to –
3.1. Writing technical documentation
3.2. Applying content format and style

Activities Nominal Contents Methods

Duration
10 mins Introduction to the module
Introduction Orientation

20 mins Writing technical documentation Individual Learning

Applying content format and style

30 mins Individual Learning

Evaluation 30 mins Accomplishment of Lap Test Individual Activity

Summary 5 mins Wrap – up and feedback Mentoring

 Learning Guide
 TTLM

Session Plan-32(M08-LO4)
Unit of Competency : Create Technical Documentation

Module-8 Title : Creating Technical Documentation

LO 4 : Evaluate and Edit Documentation

Session Objectives: At the end of this session the learners shall be able to –
4.1. Submitting technical documentation
4.2. Gathering feedback and analyze
4.3. Editing technical documentation

Activities Nominal Contents Methods

Duration
10 mins Introduction to the module
Introduction Orientation

Body 20 mins Submitting technical documentation Individual Learning

20 mins Gathering feedback and analyze Individual Learning

20 mins Editing technical documentation Individual Learning

Evaluation 30 mins Accomplishment of Lap Test Individual Activity

Summary 5 mins Wrap – up and feedback Mentoring

Resources
 Learning Guide
 White board
 Computer

Session Plan-33(M09-LO1) 20hr

Unit of Competency : Model Data Objects

Module-9 Title : Modeling Data Objects

LO 1 : Identify entities and relationships

Session Objectives: At the end of this session the learners shall be able to –
 Understanding and analyzing business operations
 Identify the scope of the system
 Identify entities, attributes, data types and relationship
 Reviewing business rules to determine impact
 Documenting relationships Diagram

Activities Nominal Contents Methods

Duration
Introduction
Introduction 1hrs Orientation

Body Understanding and analyzing business

3hrs operations Individual Learning

4hrs Identify the scope of the system Individual Learning

Identify entities, attributes, data types and

5hrs relationship Individual Learning

Reviewing business rules to determine impact

5hrs Individual Learning

1hrs Documenting relationships Diagram Individual Learning

Evaluation 55 mins Accomplishment of Lap Test Individual Activity

Summary 5 mins Wrap – up and feedback Mentoring

Resources  Learning Guide

 TTLM
 Reference books

Session Plan-34(M09-LO2)30hr
 Unit of Competency : Modeling Data Objects

Module-9 Title : Modeling Data Objects

LO 2 : Validate data Model using Normalization
Session Objectives: At the end of this session the learners shall be able to –
 Document the result of normalization
 Normalization results are compared with entity relationship
diagram
 Reconcile differences between data

Activities Nominal Contents Methods

Duration
30 mins
Introduction Orientation
Introduction to the module
Body 9hrs Documenting the result of normalization Individual Learning
Normalization results are compared with entity
8hrs Individual Learning
relationship diagram

8hrs Reconcile differences between data Individual Learning

Evaluation 3hr Accomplishment of Lap Test Individual Activity

Summary 30 mins Wrap – up and feedback Mentoring

Resources  Learning Guide

 TTLM
 Reference Books

Session Plan-35(M09-LO3) 10hr

Unit of Competency: Model Data Objects

Module-9 Title : Modeling Data Objects

LO 3 : Validate data Model using Normalization
Session Objectives: At the end of this session the learners shall be able to –
 Validate data model
 Resolve issues or recommendations
 Document completed data model
 Submit final approval to client

Activities Nominal Contents Methods

Duration

Introduction 30mins Orientation

Introduction to the module
Validating data model
2hrs Demonstration

2hrs Resolving issues or recommendations Lecture

2hrs Documenting completed data model Individual Learning

2hrs Submitting final approval to client Individual Learning

Evaluation 1hr Accomplishment of Lap Test Individual Activity

Summary 30 mins Wrap – up and feedback Mentoring

Resources  Learning Guide

 TTLM
 Reference Books

Session Plan-36(M10-LO1)
Unit of Competency : Monitor Implementation of Work plan /Activities
Monitoring Implementation of Work plan /Activities
Module-10 Title :

LO 1 : Monitor and improve work place operations

Session Objectives: At the end of this session the learners shall be able to –
1.1. Monitoring efficiency and services
1.2. Identifying quality problem and issues
1.3. Changing procedure and system


Activities Nominal Contents Methods

Duration
10 mins Introduction to the module
Introduction Orientation

Body Lecture discussion

20 mins Monitoring efficiency and services
Demonstration
Lecture discussion
20 mins Identifying quality problem and issues
Demonstration
Changing procedure and system
20 mins Individual Learning

Evaluation 30 mins Accomplishment of Lap Test Individual Activity

Summary 5 mins Wrap – up and feedback Mentoring

Resources
 Learning Guide
 TTLM
 Session Plan-37(M10-LO2)

Unit of Competency : Monitor Implementation of Work plan /Activities

Monitoring Implementation of Work plan /Activities
Module-10 Title :

LO 2 : Plan and Organize Work Flow

Session Objectives: At the end of this session the learners shall be able to –
2.1. Understanding Asset current work load
2.2. Scheduling work
2.3. Delegating work
2.4. understanding Asset work flow
2.5. Assisting colleagues in prioritization
2.6. Providing input to management

Activities Nominal Contents Methods
Duration
10 mins Introduction to the module
Introduction Orientation

Body 20 mins Understanding Asset current work load Individual Learning

20 mins Scheduling work Individual Learning

20 mins Delegating work Individual Learning

20 mins
understanding Asset work flow Individual Learning

30mins Assisting colleagues in prioritization Individual Learning

Providing input to management

20mins Individual Learning

Evaluation 30 mins Accomplishment of Lap Test Individual Activity

Summary 5 mins Wrap – up and feedback Mentoring

 Learning Guide
 TTLM
Session Plan-38(M10-LO3)

Unit of Competency : Monitor Implementation of Work plan /Activities

Monitoring Implementation of Work plan /Activities
Module-10 Title :

LO 3 : Maintain Work Place Records

Session Objectives: At the end of this session the learners shall be able to –
 Marinating Computer work place record
 Identifying work place problems
 Initiating short term actions
 Analyzing problems
 Taking flow up action


Activities Nominal Contents Methods

Duration
10 mins Introduction to the module
Introduction Orientation

Body Marinating Computer work place record

20 mins Individual Learning

20 mins Identifying work place problem Individual Learning

Initiating short term actions
20 mins Individual Learning

Analyzing problems
20 mins Individual Learning

20 mins Taking flow up action

Individual Learning

Evaluation 30 mins Accomplishment of Lap Test Individual Activity

Summary 5 mins Wrap – up and feedback Mentoring

 Learning Guide
 TTLM
Session Plan-39 (M10-LO4)
Unit of Competence Monitor Implementation of Work plan /Activities
Module-10 Title Monitoring Implementation of Work plan /Activities
LO 4 Solve problems and make decisions
Session Objectives: At the end of this session the trainees shall be able to –

 Unedifying workplace Problem

 Analyzing problem
 Resolving problem.
Nominal
Activities Contents Methods
Duration
Sessions 20 mins Introduction to the Module Orientation
Unedifying workplace Problem
1hr Individual Learning

Analyzing problem
30 mins Individual Learning

30 mins Resolving problem. Individual Learning

Evaluation 20mins Accomplishment of Test Written test
Summary 20 mins Wrap-up and Feedback Discussion
Resources  Learning Guide #34
 Whiteboard & parker.
Session Plan-40 (M11-LO1) 5hrs
Unit of Competence Apply Quality Control
Module-11 Title Applying Quality Control

LO 1 Confirm quality standards

.
Session Objectives: At the end of this session the trainees shall be able to –
 Acquire and confirm to document quality standard procedure for
hardware and network services
 Disseminate quality documents
 Introduce and explain standard procedure
 Revise / update Standard Procedures

Nominal
Activities Contents Methods
Duration
Introducti
20mins Introduction to the module Orientation
on
Sessions 1hrs Acquire and confirm to document quality
standard procedure for hardware and network
 Discussion
services

1hrs
Disseminate quality documents  Lecture-discussion

1hrs
Introduce and explain standard procedure.  Lecture-discussion
Revise / update Standard Procedures
1hrs  Lecture-discussion

30 mins Accomplishment of Test  Written test

Evaluation
 Question and
Summary 10 mins Wrap-up and Feedback
Answer
Resources  Learning Guide #35
 White board & park
 Reference Books
 Session Plan-41 (M11-LO2)5hrs
Unit of Competence Apply Quality Control

Module-11 Title Applying Quality Control

LO 2 Assess quality of service delivered

Session Objectives: At the end of this session the trainees shall be able to –
 Check service delivery
 Evaluating Service Delivery
 Identify causes of any faults

Nominal
Activities Contents Methods
Duration
Introductio
20mins Introduction to the module Orientation
n
1hr Checking service delivery Lecture-discussion
1hr
Evaluating Services Delivery Lecture-discussion
Identify causes of any faults
1hr Lecture-discussion

Evaluation 1hrs Accomplishment of Test Written test

Summary mins Wrap-up and Feedback Question and Answer

Resources  Learning Guide #36
 White board & parker
 Reference Books

Session Plan-42(M11_LO3)5hrs
Unit of Competency: Apply Quality Control

Module-11 Title : Applying Quality Control

LO 3 : Record Information
Session Objectives: At the end of this session the learners shall be able to –
  Recording Quality performance
 Maintaining work records

Nominal Contents
Activities Methods
Duration

Introduction 10 min Introduction Orientation

Body 2hr Recording Quality performance Individual Learning
Maintaining work records
2 hr Individual Learning

Evaluatio 45mins Accomplishment of written test Individual Activity

n
Summary5mins Wrap-up and Feedback Question and Answer

Resource  TTLM
s
 White board and parker
 Reference Books

Session Plan-43 (M11_LO4) 5hrs

Unit of Competency Apply Quality Control
: Applying Quality Control
Module-11 Title :
LO 4 : Study causes of quality deviations
Session Objectives: At the end of this session the learners shall be able to –
  Investigat and report causes of deviation from final
output or services
 Recommend suitable prevention action
Nominal Contents
Activities Methods
Duration

15mins Introducton Orientation

Body Investigating and causes of
reporting Individual
2 hr
deviation from final output or services Learning

2hr
Recommending suitable prevention Individual
action Learning
Evaluatio 35mins Accomplishment of LAP Test Individual
n Activity
Summary10mins Wrap-up and Feedback Question and Answer
Resource  TTLM
s  White board and parker

Session Plan -44(M11_LO5) 5hrs

Unit of Competency Apply Quality Control
: Applying Quality Control
Module-11 Title :
LO 5 : Complete documentation
Session Objectives: At the end of this session the learners shall be able to –
  Record information on quality services performance
 Record all services process and outcomes

Nominal Contents
Activities  Methods
Duration
10 mins
Introduction Orientation

Body Record information on quality services performance

2hrs Individual Learning

2hrs Record all services process and outcomes Individual Learning

Evaluatio 35 mins Accomplishment of LAP Test Individual Activity

n
Summary10 mins Wrap-up and Feedback Questioning and
Resource  TTLM Operation Manual
s
 Learning Guide
 Reference Books

Session plan 45(M12-LO1)

Unit of Competency : Lead Small Teams
Leading Small Teams
Module-12 Title :

LO 1 : Provide team leadership

Session Objectives: At the end of this session the learners shall be able to –
1.1Defining leadership
1.2 Understanding Ingredients of leadership
1.3 Knowing Trait approaches to leadership
1.4Understanding leadership behavior and styles
LO2.
.

Activities Nominal Contents Methods

Duration
10 mins Introduction to the module
Introduction Orientation

Body Defining leadership Lecture discussion

1 hr
and demonstration.
Understanding Ingredients of leadership Lecture discussion
50 mins
and demonstration.
Knowing Trait approaches to leadership Lecture discussion
40 mins
and demonstration.
Understanding leadership behavior and
20mins Lecture discussion
styles
Evaluation 30 mins Accomplishment of Written Test Individual Activity

Summary 5 mins Wrap – up and feedback Mentoring

Resources
 TTLM

Session plan 46(M12-LO2)

Unit of Competency : Lead Small Teams
Leading Small Teams
Module-12 Title :

LO 2 : Assign responsibilities

Session Objectives: At the end of this session the learners shall be able to –
 2.1 Assigning duties and responsibilities to team member’s
2.2 Setting performance expectations for team members
2.3 Supervising team performance
2.4 Presenting assignment instructions and client profile
2.5 Knowing Follow up communication

Nominal Contents
Activities Methods
Duration
10 mins Introduction to the module
Introduction Orientation

Body Assigning duties and responsibilities to

40mins Lecture discussion
team member’s
Setting performance expectations for
20 Ins team members Lecture discussion
Supervising team performance
35 mins Lecture discussion
Presenting assignment instructions and
40 mins
client profile Lecture discussion

Knowing Follow up communication

30mins Lecture discussion

Evaluation 30 mins Accomplishment of Written Test Individual

Summary 5 mins Wrap – up and feedback Mentoring

 Learning Guide
 TTLM

Session plan 47(M12-LO3)

Unit of Competency : Lead Small Teams
Leading Small Teams
Module-12 Title :
LO 3 : Set performance expectations for team members

Session Objectives: At the end of this session the learners shall be able to –
3.1 Knowing Importance
3.2 Providing basic counseling

Activities NominalD Contents Methods

uration
10 mins Introduction to the module
Introduction Orientation

Knowing Importance
30 mins Lecture discussion
Providing basic counseling
30 mins Lecture discussion.

Evaluation 30 mins Accomplishment of Written Test Individual Activity

Summary 5 mins Wrap – up and feedback Mentoring

 Learning Guide
 TTLM

Session plan 48(M12-LO4)

Unit of Competency : Lead Small Teams
Leading Small Teams
Module-12 Title :
Supervised team performance
LO 4 :
Session Objectives: At the end of this session the learners shall be able to –
4.1 Monitoring Performance and Providing team feedback
4.2 Performing appropriate issue & impact client customer need
4.3 Monitoring team operation and follow up communication

Nominal Contents
Activities Methods
Duration
10 mins Introduction to the module
Introduction Orientation

Body Monitoring Performance and Providing

30 mins Individual Learning
team feedback
Performing appropriate issue & impact
Lecture discussion
30 mins client customer need
anddemonstration.
30 mins Monitoring team operation and follow up Individual Learning
communication
Evaluation 30 mins Accomplishment of Lap Test Individual Activity

Summary 5 mins Wrap – up and feedback Mentoring

 Learning Guide
 TTLM

Session plan 49(M11-LO1)

Unit of Competency : Lead Workplace Communication
Leading Workplace Communication
Module13 Title :
Communicate information about workplace processes
LO 1 :
Session Objectives: At the end of this session the learners shall be able to –
1.1. Understanding Non-verbal gesture
1.2. Defining Face to face
1.3. Knowing Two-way
1.4. Speaking to groups
1.5. Using telephone
1.6. Using Internet
.

Nominal Contents
Activities Methods
Duration
Introduction 10 mins Introduction to the module Orientation
Body 30 mins Understanding Non-verbal gesture Individual Learning
Defining Face to face Lecture discussion
30 mins
and demonstration.
30 mins Knowing Two-way Individual Learning
Speaking to groups Lecture discussion.
20 mins
20 mins Using telephone
Lecture discussion.
Using Internet
35 mins Lecture discussion
Evaluation 30 mins Accomplishment of Written Test. Individual Activity

Summary 5 mins Wrap – up and feedback Mentoring

 Learning Guide
 TTLM

Session plan 50(M13-LO2)

Unit of Competency : Lead Workplace Communication
 Leading Workplace Communication
Module-13 Title :

LO 2 : Lead workplace discussion

Session Objectives: At the end of this session the learners shall be able to –
 Identifying constraints
 Understanding Strategies and Roles to Constraints
 Addressing actual and potential constraints
 Understanding Effective communication principles
 Maximizing opportunity for staff
 Communicating in complex situation
.
Activities Nominal Contents Methods
Duration
10 mins Introduction to the module
Introduction Orientation

Body Identifying constraints Lecture discussion

1 hr
and demonstration.
Understanding Strategies and Roles to Lecture discussion
50 mins Constraints and demonstration.
Addressing actual and potential constraints Lecture discussion
40 mins
and demonstration.
Understanding Effective communication
20mins Lecture discussion
principles
Maximizing opportunity for staff
40mins Lecture discussion
Communicating in complex situation
20mins Lecture discussion

Evaluation 30 mins Accomplishment of Written Test Individual Activity

Summary 5 mins Wrap – up and feedback Mentoring

Resources
 Learning Guide
 TTLM

Session plan 51(M13-LO3)

Unit of Competency : Lead Workplace Communication
Leading Workplace Communication
Module-13 Title :
LO 3 : Identify and communicate issues arising in the workplace

Session Objectives: At the end of this session the learners shall be able to –
 Listening for facts and feeling issues
 Understanding short talk and presentation
 Knowing Long Presentation
 Conducting interviews and meetings


Nominal Contents
Activities Methods
Duration
10 mins Introduction to the module
Introduction Orientation

Body Listening for facts and feeling issues

40mins Lecture discussion
Understanding short talk and presentation
20 mins Lecture discussion

35 mins Knowing Long Presentation Lecture discussion

40 mins Conducting interviews and meetings

Lecture discussion

Evaluation 30 mins Accomplishment of Written Test Individual

Summary 5 mins Wrap – up and feedback Mentoring

 Learning Guide
 TTLM

Session plan 52(M14-LO1)

Unit of Competency : Improve businepractice
Improving businepractice
Module-14 Title :
LO 1 : Diagnose the business
Session Objectives: At the end of this session the learners shall be able to –
1.1 acquiring data
1.2 competitive of data
1.3 SWOT analysis


Activities NominalD Contents Methods

uration
10 mins Introduction to the module
Introduction Orientation

Body acquiring data

30 mins Individual Learning
competitive of data Lecture discussion
30 mins
and demonstration.
SWOT analysis
30 mins Individual Learning

Evaluation 30 mins Accomplishment of Written Test Individual Activity

Summary 5 mins Wrap – up and feedback Mentoring

 Learning Guide
 TTLM

Session plan 53(M14-LO2)

Unit of Competency : Improve businepractice
Improving businepractice
Module-14 Title :
 Benchmark the business
LO 2 :

Session Objectives: At the end of this session the learners shall be able to –
2.1 source of benchmark
2.2 Benchmark indicator
2.3 choosing improvement area
2.4 Comparing own business to the benchmark
 .

Nominal Contents
Activities Methods
Duration
10 mins Introduction to the module
Introduction Orientation

Body source of benchmark

30 mins Individual Learning
Benchmark indicator Lecture discussion
30 mins
and demonstration.
30 mins choosing improvement area Individual Learning
20 mins Comparing own business to the Lecture discussion.
benchmark
Evaluation 30 mins Accomplishment of Lap Test Individual Activity

Summary 5 mins Wrap – up and feedback Mentoring

 Learning Guide
 TTLM

Session plan 54(M14-LO3)

Unit of Competency : Improve businepractice
Improving businepractice
Module-14 Title :
Develop plans to improve business performance
LO 3 :
.
Session Objectives: At the end of this session the learners shall be able to –
3.1 considering list of require to develop business
3.2 Cost ratio
3.3 Determining Working flow
3.4 Proposing and action plan
3.5 Choosing organizational plane

 .
Nominal Contents
Activities Methods
Duration
Introduction 10 mins Introduction to the module Orientation
Body 30 mins considering list of require to develop Individual Learning
business
Cost ratio Lecture discussion
30 mins
and demonstration.
Determining Working flow
30 mins Individual Learning
Proposing and action plan Lecture discussion.
20 mins

20 mins Choosing organizational plane

Lecture discussion.

Evaluation 30 mins Accomplishment of Written Test. Individual Activity

Summary 5 mins Wrap – up and feedback Mentoring

 Learning Guide
 TTLM

Session plan 55(M14-LO4)

Unit of Competency : Improve businepractice
Improving businepractice
Module-14 Title :

LO 4 : . Develop marketing and promotional plans

Session Objectives: At the end of this session the learners shall be able to –
4.1 reviewing vision statement
4.2 developing objectives
4.3 identifying target market
4.1 researching data Market
4.2 Competitor analysis
4.3 Developing Marketing brand
4.4 Identifying products/services
4.5 selected/developed promotion tools
Nominal Contents
Activities Methods
Duration
Introduction 10 mins Introduction to the module Orientation
Body 30 mins reviewing vision statement Individual Learning
developing objectives Lecture discussion
30 mins
and demonstration.
identifying target market
30 mins Individual Learning
researching data Market Lecture discussion.
20 mins
Competitor analysis Lecture discussion
20mins
Developing Marketing brand Individual Learning
30mins
Identifying products/services Individual Learning
30mins
selected/developed promotion tools Individual Learning
20mins

Evaluation 30 mins Accomplishment of Written Test. Individual Activity

Summary 5 mins Wrap – up and feedback Mentoring

 Learning Guide
 TTLM

Session plan 56(M14-LO5)

Unit of Competency : Improve businepractice

Improving businepractice
Module-14 Title :
 Develop business growth plans
LO 5 :
.
Session Objectives: At the end of this session the learners shall be able to –

1.1. Developing planes for client

1.2. Planning to add new clients are developed
1.3. Proposed plans
1.4. Implementing the plane
1.5. reviewing to ensure the actual plan
 .
Nominal Contents
Activities Methods
Duration
Introduction 10 mins Introduction to the module Orientation
Body 30 mins Developing planes for client Individual Learning
Planning to add new clients are developed Lecture discussion
30 mins
and demonstration.
Proposed plans
30 ins Individual Learning
Implementing the plane Lecture discussion.
20 mins

20 mins reviewing to ensure the actual plan

Lecture discussion.

Evaluation 30 mins Accomplishment of Written Test. Individual Activity

Summary 5 mins Wrap – up and feedback Mentoring

 Learning Guide
 TTLM

Session plan 57(M14-LO6)

Unit of Competency : Improve businepractice
Improving businepractice
Module-14 Title :
 Implement and monitor plans
LO 6 :
.
Session Objectives: At the end of this session the learners shall be able to –
5
Implementing plan and consultation with all relevant
stakeholders
success of the plan indicator
monitoring against indicators
Implementation is adjusted as required.

Nominal Contents
Activities Methods
Duration
Introduction 10 mins Introduction to the module Orientation
Body Implementing plan and consultation with all
30 mins Individual Learning
relevant stakeholders
success of the plan indicator Lecture discussion
30 mins
and demonstration.
monitoring against indicators
30 mins Individual Learning
Implementation is adjusted as required Lecture discussion.
20 mins

Evaluation 30 mins Accomplishment of Written Test. Individual Activity

Summary 5 mins Wrap – up and feedback Mentoring

 Learning Guide
 TTLM

Session plan 58(M15-LO1)

Maintian Quality System and Continuous Improvement
Unit of Competency : Processes (Kaizen)
Maintianing Quality System and Continuous Improvement
Module-15 Title : Processes (Kaizen)
 Develop and maintain quality framework within work area
LO 1 :

Session Objectives: At the end of this session the learners shall be able to –
Explain information about quality system
Improving quality processes
Allocating work area in accordance with quality system
Provide coaching and mentoring
.

Nominal Contents
Activities Methods
Duration
Introduction 10 mins Introduction to the module Orientation
Body 30 mins Explain information about quality system Individual Learning
Improving quality processes Lecture discussion
30 mins
and demonstration.
Allocating work area in accordance with
30 mins Individual Learning
quality system
Provide coaching and mentoring Lecture discussion.
20 mins

Evaluation 30 mins Accomplishment of Written Test. Individual Activity

Summary 5 mins Wrap – up and feedback Mentoring

 Learning Guide
 TTLM

Session plan 59(M15-LO2)

Maintian Quality System and Continuous Improvement

Unit of Competency : Processes (Kaizen
 Maintianing Quality System and Continuous Improvement
Module-15 Title : Processes (Kaizen
Maintain quality documentation
LO 2 :

Session Objectives: At the end of this session the learners shall be able to –
2.1 Identifying required quality documentation,
2.2 Prepare and maintain quality documentation
2.3 Keeping the record document
2.4 Marinating document control system
2.5 instructions for the work area
2.6 Developing and implement inspection
2.7 Testing t plans for quality controlled products

Nominal Contents
Activities Methods
Duration
Introduction 10 mins Introduction to the module Orientation
Body 30 mins Identifying required quality documentation, Individual Learning
Prepare and maintain quality Lecture discussion
30 mins
documentation and demonstration.
Keeping the record document
30 mins Lecture discussion
Marinating document control system Lecture discussion.
20 mins

20 mins instructions for the work area

Lecture discussion.
Developing and implement inspection
40mins Lecture discussion
Testing t plans for quality controlled
30mins products Lecture discussion

Evaluation 30 mins Accomplishment of Written Test. Individual Activity

Summary 5 mins Wrap – up and feedback Mentoring

 Learning Guide
 TTLM

Session plan 60(M15-LO3)

Maintian Quality System and Continuous Improvement
Unit of Competency : Processes (Kaizen
 Maintianing Quality System and Continuous Improvement
Module-15 Title : Processes (Kaizen
Facilitate the application of standardized procedures
LO 3 :

Session Objectives: At the end of this session the learners shall be able to –
3.1 Certifying required procedures
3.2 accessing relevant procedures
3.3 Facilitate the resolution of conflicts arising from job
3.4 Facilitate the completion of required work
3.5 regular procedures and practices .

Nominal Contents
Activities Methods
Duration
Introduction 10 mins Introduction to the module Orientation
Body 30 mins Certifying required procedures Individual Learning
accessing relevant procedures Lecture discussion
30 mins
and demonstration.
Facilitate the resolution of conflicts arising
30 mins Individual Learning
from job
Facilitate the completion of required work Lecture discussion.
20 mins

20 mins regular procedures and practices.

Lecture discussion.

Evaluation 30 mins Accomplishment of Written Test. Individual Activity

Summary 5 mins Wrap – up and feedback Mentoring

 Learning Guide
 TTLM

Session plan 61(M15-LO4)

Maintian Quality System and Continuous Improvement
Unit of Competency : Processes (Kaizen
 Maintianing Quality System and Continuous Improvement
Module-15 Title : Processes (Kaizen
Provide training in quality systems and improvement
LO 4 :
processes
Session Objectives: At the end of this session the learners shall be able to –

4.1 Analyze roles, duties and current quality

4.2 relation to quality system
4.3 continuous improvement processes (kaizen)
4.4 Initiating and monitor training
4.5 Developing Training programs
 Maintain accurate training record
Nominal Contents
Activities Methods
Duration
Introduction 10 mins Introduction to the module Orientation
Body 30 mins Analyze roles, duties and current quality Individual Learning
relation to quality system Lecture discussion
30 mins
and demonstration.
continuous improvement processes
30 mins Individual Learning
(kaizen)
Initiating and monitor training Lecture discussion.
20 mins

20 mins Developing Training programs

Lecture discussion.

Evaluation 30 mins Accomplishment of Written Test. Individual Activity

Summary 5 mins Wrap – up and feedback Mentoring

 Learning Guide
 TTLM

Session plan 62(M15-LO5)

 Maintianing Quality System and Continuous Improvement
Unit of Competency : Processes (Kaizen
Maintianing Quality System and Continuous Improvement
Module-15 Title : Processes (Kaizen

LO 5 : Monitor and review performance

Session Objectives: At the end of this session the learners shall be able to –
Reviewing planning and operations
Using the organization’s systems and technology
monitoring and review progress planning and operations
Improving plans and operation
using quality improvement techniques and processes
.

Nominal Contents
Activities Methods
Duration
Introduction 10 mins Introduction to the module Orientation
Body 30 mins Reviewing planning and operations Individual Learning
Using the organization’s systems and Lecture discussion
30 mins
technology and demonstration.
monitoring and review progress planning
30 mins Individual Learning
and operations
Improving plans and operation Lecture discussion.
20 mins

20 mins using quality improvement techniques and

processes Lecture discussion.

Evaluation 30 mins Accomplishment of Written Test. Individual Activity

Summary 5 mins Wrap – up and feedback Mentoring

 Learning Guide
 TTLM

Session plan 63(M15-LO6)

Maintian Quality System and Continuous Improvement
Unit of Competency : Processes (Kaizen
 Maintianing Quality System and Continuous Improvement
Module-15 Title : Processes (Kaizen
Build continuous improvement process
LO 6 :
.
Session Objectives: At the end of this session the learners shall be able to –
Organize and facilitate team
grouping members to routinely monitoring key process
indicators
Assisting work group members
Enable relevant resources
Monitor implementation of improvement
Taking appropriate actions to assist implementation where
required..

Nominal Contents
Activities Methods
Duration
Introduction 10 mins Introduction to the module Orientation
Body 30 mins Organize and facilitate team Individual Learning
grouping members to routinely monitoring Lecture discussion
30 mins
key process indicators and demonstration.
Assisting work group members
30 mins Individual Learning
Enable relevant resources Lecture discussion.
20 mins

20 mins Monitor implementation of improvement

Lecture discussion.
Taking appropriate actions to assist
30mins implementation where required.. Lecture discussion

Evaluation 30 mins Accomplishment of Written Test. Individual Activity

Summary 5 mins Wrap – up and feedback Mentoring

 Learning Guide
 TTLM
Session plan 64(M15-LO7)
Maintianing Quality System and Continuous Improvement
Unit of Competency : Processes (Kaizen
Maintianing Quality System and Continuous Improvement
Module-15 Title : Processes (Kaizen

LO 7 : Facilitate the identification of improvement opportunities

Session Objectives: At the end of this session the learners shall be able to –
Analyzing the job completion process
Asking relevant questions of job incumbent
Improving and Facilitate the trying out of improvements, as
appropriate

Nominal Contents
Activities Methods
Duration
Introduction 10 mins Introduction to the module Orientation
Body 30 mins Analyzing the job completion process Individual Learning
Asking relevant questions of job incumbent Lecture discussion
30 mins
and demonstration.
Improving and Facilitate the trying out of
30 mins Individual Learning
improvements, as appropriate
Evaluation 30 mins Accomplishment of Written Test. Individual Activity

Summary 5 mins Wrap – up and feedback Mentoring

 Learning Guide
 TTLM

Session plan 65(M15-LO8)

 Maintianing Quality System and Continuous Improvement
Unit of Competency : Processes (Kaizen
Maintianing Quality System and Continuous Improvement
Module-15 Title : Processes (Kaizen

LO 8 : Evaluate relevant components of quality system

Session Objectives: At the end of this session the learners shall be able to –
Undertaking regular audits of quality system that relate to the
work area
Implementing workplace procedures in the quality system
Facilitate the updating of standard procedures and practices
.

Nominal Contents
Activities Methods
Duration
Introduction 10 mins Introduction to the module Orientation
Body 30 mins Undertaking regular audits of quality system Individual Learning
that relate to the
Implementing work area
workplace procedures in the Lecture discussion
30 mins
quality system and demonstration.
Facilitate the updating of standard
30 mins Individual Learning
procedures and practices
Evaluation 30 mins Accomplishment of Written Test. Individual Activity

Summary 5 mins Wrap – up and feedback Mentoring

 Learning Guide
 TTLM