Sybotanica Reviews 4,138

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items like soil, moss, and pots exceed expectations and contribute to healthier, thriving plants. Many consumers highlight the excellent delivery service, describing it as fast, smooth, and reliable, with products arriving well-packaged and in perfect condition. The overall ordering process, from the user-friendly website to efficient communication, is frequently commended for its ease and professionalism. However, some customers experienced issues with shipping, including delayed deliveries or damaged packages. A few reviewers also reported receiving incorrect or missing items, such as the wrong type of moss or an undelivered "Mystery Gift."

What people talk about most

Product

Customers had positive experiences with product quality and variety. Many reviewers praised the high quality... See more

Quality

People report positive experiences with quality. Customers consistently praise the high quality of products,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency, with... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the smooth and easy... See more

Website

Users describe positive interactions with the website. Many customers praise its clean, modern design and... See more

Based on these reviews

Rated 5 out of 5 stars

Absolutely top-quality soil. You can see and feel the difference straight away — well-balanced, airy, and clearly designed with plant health in mind. My plants responded immediately after repotting, w... See more

Rated 5 out of 5 stars

The soil exceeded my expectations. Its deep, dark color and nutrient‑rich composition instantly stood out, and the high organic matter content made it feel truly premium. You can tell the manufacturer... See more

Rated 5 out of 5 stars

Very nice quality products and quick delivery! They also provide very clear guides and video on how to repot plants, which was really helpful for me. As someone who tends to accidentally kill plants,... See more

Rated 5 out of 5 stars

I placed an order, but unfortunately something seemed to go wrong with the shipping. So I contacted customer service, and they handled the situation amazingly well. They took care of everything quick... See more

Rated 5 out of 5 stars

Finally a shop that offers everything you need. They offer a lot of quality products for your plants at a good price. Even a nice 10% discount for the next purchase if you order something! And sustain... See more

Rated 5 out of 5 stars

I'm super happy about the products I received. I repotted my orchids in SYBAStones and even though it's only been a week since repotting, I can already see that my phalenopsis and other orchids are lo... See more

Rated 5 out of 5 stars

Great products and very good overall experience. One item arrived damaged, but customer service handled it quickly and professionally replacement was arranged without any hassle. The quality of the p... See more

Rated 5 out of 5 stars

I find sybotanica nice! Large sortiment with lots of different soils I can’t find here in Sweden. My dracena Draco’s love their new succulent soil with som nice vulcanic gravel.

Rated 5 out of 5 stars

I’m very happy with all my orders from SYBotanica. In the past, I’ve ordered moss, potting soil, and worm manure, and everything has always arrived well packaged and in excellent condition. The pro... See more

Rated 5 out of 5 stars

Finding one single place that can provide all products you need is already quite difficult, but it's even more to find high quality ones. That's Sybotanica. Shipment was super fast and packaging ama... See more

Rated 5 out of 5 stars

I ordered different items, including soil, fertilizers, moss and sphang. Everything was high quality, well packed and was delivered to me even before scheduled. I'm very happy with my purchase and I'... See more

Rated 5 out of 5 stars

I use Sybotanica’s fine Houseplant Mineral substrate all the time, especially for my Alocasias, and they genuinely thrive in it. Since switching, I’ve noticed much faster growth, stronger roots, and... See more

Rated 5 out of 5 stars

Great products at a fair price. Packaging could be a little better as some of the plastic pots had been crushed by the heavy bags of mineral substrate. However customer service was quick and easy to d... See more

Rated 5 out of 5 stars

My order was shipped super quickly! Unfortunately one of the vases came broken, so I contacted customer support and they replied very quickly and processed a refund :) I also had a few questions about... See more

Rated 5 out of 5 stars

The honesty and open communication about a product that wasn’t available at the moment. It was really nice that you let me the choice to wait until it was back in stock or that you would refund it. Ot... See more

Rated 5 out of 5 stars

I ordered substrate from Sybotanica and I am beyond satisfied! The quality is excellent, and you can really see the difference compared to regular mixes. It’s well structured, airy, and perfect for... See more

Rated 5 out of 5 stars

I had a great experience ordering from SYBotanicA. The purchasing and shipping process was smooth, fast, and well organized, and everything arrived perfectly packed. I ordered several transparent... See more

Rated 5 out of 5 stars

The website was easy to use, the shipment arrived as promised, the communications were accurate and all worked smoothly. Also really liked the short articles and tips on the website that will be very... See more

Rated 5 out of 5 stars

Clear navigation on the website. Easy to find info bout the products, how to use them and their purpose. They provide ready to go soil mixes but also the individual ingredients to tweak the m... See more

Rated 1 out of 5 stars

I couldn’t see my purchase if qualitative or not, UPS wrong delivery, dropping my box 25km away from home, the customer service is kind, but not enough, they make of their problem your problem. N... See more

Company replied

Rated 4 out of 5 stars

Great product range and good quality + reasonably prices. Shipping took a few days longer than expected and there were products that were missing from my parcel. It was difficult to reach out to custo... See more

Rated 3 out of 5 stars

Package was damaged and sent back the first time. Second time also damaged but could be repackaged. Quick and helpful customer support.

Company replied

Rated 4 out of 5 stars

I ordered cushion moss; It arrived pretty quickly and through the UPS app I could allow them to leave it at a designated location without needing to sign for it. Sadly they sent me Flatmoss and not Cu... See more

Rated 5 out of 5 stars

I’m extremely happy with my order! All the products arrived in perfect condition, carefully packaged and clearly stored with great attention to detail. The quality is excellent — everything looks and... See more

Rated 5 out of 5 stars

I am very satisfied with both the purchase and the customer service. By mistake, I was sent the wrong fertilizer. After a short email to customer service, I received the correct product free of charge... See more

Rated 5 out of 5 stars

I ordered soil and lava rock for my plants recently and I’m genuinely so impressed with the whole experience. The quality of the materials is fantastic the lava rock pieces were clean, and perf... See more

Rated 5 out of 5 stars

The delivery took ages due to the shipping company being slow/delayed, but contact with the support was very quick to respond and pleasant in their communication. I don't know if it was a coincidence,... See more

Rated 5 out of 5 stars

I work in bio art, and I’ve been searching for high-quality live moss that could truly meet my creative needs — and I finally found it with Sybotanica! 🌿 The moss I received is beautiful: fresh, v... See more

Rated 5 out of 5 stars

J'adore le packaging des substrats, qui permet de refermer: top pour la conservation et la propreté en intérieur! Super qualité de substrat pour des prix raisonnables ! :)

Rated 5 out of 5 stars

Perfect products! Highly recommended. The support is also very good. I didn’t open two bags of chips about 2 months and had some white „mold“ on it. After writing with the support and doing a dry... See more

Rated 5 out of 5 stars

The service of this online store was efficient and reliable. My order was processed promptly and dispatched without delay. Overall, I am satisfied with the service and the way the purchase was handled... See more

Rated 5 out of 5 stars

The products are excellent and fairly priced for their quality. I had a small issue with my order, and the support team handled it quickly and perfectly. Overall, a super positive experience!

Rated 5 out of 5 stars

Pleasant packaging and hight quality soil. I cannot speak yet to performance as its too early, but the ingredients indeed are suitable for the plant types. Super fast delivery as well.

Rated 5 out of 5 stars

I purchased the aroid soil mix from Sybotanica and couldn’t be happier. The blend is airy, fresh, and perfectly balanced. My tropical plants responded almost immediately with healthier growth and bett... See more

Rated 5 out of 5 stars

The company offers great products, which I already tested and my plants seem happier. Their service is super efficient and the delivery fast. I will definitely use their products also in future.

Rated 5 out of 5 stars

Cactus soil seems very good quality currently using it mixed with their grit to germinate some cactus seeds. So far impressed with the quality.

Rated 5 out of 5 stars

I found the Sybotanica website very informative and certainly suggests that the soil and plant food are very good quality. The plant guide is really useful, indicating which of the company's substrat... See more

Rated 5 out of 5 stars

Shipping was smooth and the products arrived well packed and in perfect condition. Overall, Sybasoil gave a very professional impression, and it’s clear that they understand the needs of aroid enthusi... See more

Rated 5 out of 5 stars

Very specific to plant, easy orientation on the side. Quick delivery und qualitative packaging. I hope my plant will love it, time will tell, but I have a good feeling about it.

Rated 5 out of 5 stars

The overall purchase experience was really good. They have very clear descriptions and instructions, and I think they care a lot about the quality of the products and their customer service ;)

Rated 5 out of 5 stars

Everything from searching for my products, to purchase to the delivery went smoothly. No complaints whatsoever. Will purchase from them again

Rated 5 out of 5 stars

Really good soil. Repotted several of my plants that were doing not so good, and now they’re thriving. Bought self-watering pots to keep propagations in and they are a wonder. As well as the plant f... See more

Rated 5 out of 5 stars

Sent amazingly fast! (I received the very next day). I can tell the service is of high quality and standards as well. I look forward to purchasing again from you guys! Especially since it’s so hard to... See more

Rated 5 out of 5 stars

Fast delivery and quality products. I used the plant finder and found which substrates I needed to cover most of my plants. Ordered them with some pots and they were delivered within a couple of days.... See more

Rated 5 out of 5 stars

Great products and a wast array of products. Quality and delevery was perfect. I would recommend Sybotanica any day.

Rated 5 out of 5 stars

Good value, quick delivery, has stock that is sometimes hard to find. For someone with a lot of plants that need special care, it's very useful.

Rated 1 out of 5 stars

I placed an online order with this company, and the order confirmation clearly listed a “Mystery Gift” with a quantity of 1 as part of the order contents. The item was not delivered. Ins... See more

Company replied

Rated 5 out of 5 stars

Website is easy to use. I found exactly what i was looking for very quickly. I even found extra products i didn’t know i needed 😊. Great selection of product to choose from. Shipping was super fast.... See more

Rated 5 out of 5 stars

Fantastic carnivorous plant soil, peat free. Price is very fair and the quality...wauw! the quality is FANTASTIC. I'm very very happy with it.

Rated 5 out of 5 stars

First time I have tried Sybotonica in ordering anything the soil I ordered was perfect for replanting my green plants and it was everything it said online. The packaging was excellent and it arrived o... See more


Company details

  1. Dirt Supplier
  2. e-Commerce Service
  3. Interior Plant Service
  4. Wholesale Plant Nursery

Written by the company

About Sybotanica ---Mission: Making Plants Happy. ---- Vision: Every plant lover knows what their plant needs. --- At Sybotanica, we help plant lovers in Europe make their houseplants happy! Yours too! --- We do that with 3 Unique things: 1. Our homemade, perfectly adapted SYBASoil for your specific plant! 2. The most complete and easy selection tool that matches plants with their best potting soil! 3. A people- & environment-conscious production method good for people and nature! Plants happy, people happy, us happy!


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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Replied to 98% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

The product is high quality

The product is high quality. The packaging of the product is perfect 🙂. You can open and close the package again, so if you don't use it all, you can safely leave it for another time.
Delivery very fast. I am pleased with the order.
I recommend.

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful planters, great quality products, and outstanding service

I ordered several plant pots, as well as fertilizer and substrate, and I’m genuinely impressed with the overall quality. The planters look fantastic, the materials feel very high-quality, and everything arrived well packaged. Repotting my plants was smooth and easy, and since then they’ve been thriving — they really seem to love their new setup.

There was a small issue initially, as four pots were missing from the delivery. However, the customer service team reacted immediately and handled everything in a very straightforward and professional way. The missing items were shipped without any complications, which I truly appreciated.

All in all, a great experience from start to finish. High-quality products, reliable service, and a company I would happily recommend to other plant lovers.

March 21, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent experience

Excellent experience! I have rarely dealt with a team as professional and responsive when it came to resolving an issue with my order. Their efficiency and dedication truly stand out. I highly recommend this company.

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Quality product and top quality after sales service

I recently purchased the Super DIY Aroid Mix Bundle from Sybotanica, and I couldn't be more impressed, both with the product quality itself and the overall experience.

The quality of every single component in the bundle is superbe. The base soil is rich and light: you can genuinely see and feel the difference compared to generic potting mixes. The pumice, orchid bark, and coconut chips are all just perfect, making it easy to blend a well-structured, fast-draining substrate that my Monstera and Philodendrons are already thriving in. The zeolite is a thoughtful touch that really sets this bundle apart from anything else on the market.

What truly won me over, though, was the after-sales support. One item was missing from my shipment, and the customer service team resolved the issue almost immediately; no lengthy back-and-forth, no hassle. A replacement was dispatched within an incredibly short time frame, which genuinely exceeded my expectations.

Sybotanica clearly takes both product quality and customer satisfaction seriously. For anyone passionate about aroids, this bundle is an absolute must. Highly recommended! I'll definitely be a returning customer.

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Super amazing texture and great service

It was the only one that had the type of soil l needed for my avo ado growing tree.The delivery was very fast. The texture of it is amazing and it states that it lasts for at least 6 months.Thats only twice a year l have to renew it.Its amazing.

March 22, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service—quick, professional, and committed to customer satisfaction. I usually buy aroid and anthurium soil, but this time I received a bag of Zeolite instead of the anthurium soil I ordered. Customer service was very helpful and sent a new bag immediately. I definitely recommend Sybotanica, especially because their aroid and anthurium mixes are excellent for my plants.

March 12, 2026
Unprompted review
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Rated 4 out of 5 stars

Fast and easy order

Fast and easy order. Soil looks an feels quite fluffy und good. Minus one star for quite an amount of grass and sticks in the moss.
The self watering pots Look okay - will see what they will do to my plants!

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Really good soil

Really good soil.
Repotted several of my plants that were doing not so good, and now they’re thriving. Bought self-watering pots to keep propagations in and they are a wonder. As well as the plant food, it really makes a difference in how fast and well the plants grow

March 18, 2026
Unprompted review
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Rated 5 out of 5 stars

This was my first order from this…

This was my first order from this website. I found it by accident while looking for good soil for my plants. Very fast shipping, very good quality products. I'm very satisfied and will definitely buy more from this store.

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

Aloe Vera repotting

I was looking for a premium product for repotting my aloe Vera plants and was recommended to try the Sybotanica website. I am extremely happy with the results and the product and recommend the site to everyone who is interested in their garden experience

March 15, 2026
Unprompted review

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