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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. People appreciate the straightforward user experience, highlighting the ease of use of the app and the simple instructions. Consumers feel that Total Drive makes it easy even for those who are not tech-savvy to sign up and protect their data. They also value the peace of mind knowing their files and pictures are safe. However, some reviewers express concerns about payments, mentioning unexpected charges and difficulties in understanding the billing process. Others find the website and some features confusing, especially regarding setup and the abundance of add-ons. Despite these points, many customers are happy with the prompt customer service and the company's willingness to address their concerns.

Based on these reviews

Rated 4 out of 5 stars
Invited

I was impressed with the wide variety of services TotalDrive has to offer. Installation was fast & easy. As only installed yesterday, I have not had ample time to observe, all the benefits.

Rated 4 out of 5 stars
Invited

The whole processing is easy to understand. To order it goes practically by itself. For which reason so ever it might occur that I would like to cancel the contract. Unfortunately I could not find a... See more

Rated 4 out of 5 stars
Invited

Cloud has pictures so no need for your company to assess phone names and numbers that's none of your business or anyone else out side that program is great

Rated 4 out of 5 stars
Invited

This is the first time I am experiencing this situation. But I avtually paid 1.99 USD twice if you chrck my payment. Thisis because you send acwarning email twice and I thouggt you dudbt receive the f... See more

Rated 5 out of 5 stars
Invited

I wasn’t exactly sure what I had signed up for and got a little scared, so I asked them to cancel my subscription and they did promptly without any delay at all. So five stars for their expediency con... See more

Rated 5 out of 5 stars
Invited

Total drive was very appealing to me when I read the ad! I quickly purchased it and was very excited when it was installed. I love having neverending space, a secure, music and many other things! T... See more

Rated 5 out of 5 stars
Invited

Some photos I don't even remember taking but glad to see them again. I just wish there was an Edit so I could turn the photos right side up. So wonderful to see folks that are no longer with us, alw... See more

Rated 3 out of 5 stars
Invited

I signed on thinking I was increasing my iCloud usage on my existing iCloud account and now can’t cancel Without creating an account by giving you all my personal details. I want to cancel. Adden... See more

Company replied

Rated 3 out of 5 stars
Invited

I didn’t ask for this service. I only updated my icloud storage payment. Don’t understand how I got this. Plz explain? I’m not authorizing payment of $11 increase beginning next month January 2026.

Company replied

Rated 5 out of 5 stars
Invited

My experience with Total Drive was great 👍. It was well explained and instructions easy to follow. Even I’ve been able to do the back up which took quiet a while but give me the facility to conti... See more

Rated 5 out of 5 stars
Invited

Total Drive alerted me that I was about to loose over 600 photos. I immediately purchased more storage and Total Drive did the rest automatically. They restored over 600 photos and downloaded them t... See more

Rated 4 out of 5 stars
Invited

I was not aware of what I was getting into and began the process of backing out. I did receive a return on money I had put in. I also received an email regarding my money being rturned to me. T... See more

Rated 4 out of 5 stars
Invited

I've recently purchased the Total Drive Package and am happy with the features. Initially, with the download set up, I found it confusing at first but patience and without haste, I finally got it righ... See more

Rated 5 out of 5 stars
Invited

I think they did the new age and technology is improving day by day I believe a total drive.com. It’s one of the best platforms for newcomers like myself to be safe well and most of all bring great jo... See more

Rated 4 out of 5 stars
Invited

I have had the fortunate blessing to have had /have this format in place for both my business as well personal internet platforms.i. Am not a cyber guy,very little training .facts be as they are it... See more

Rated 4 out of 5 stars
Invited

I'm not very teck savvy, so I found it slightly difficult to set up. I don't pay to store my data, as I feel I don't need to keep the data, but I would think it great to save a months data, then it j... See more

Rated 4 out of 5 stars
Invited

I was sorry not to join your company, as I am an old age pensioner no way can I afford to participate. With the utility bills being so high. Also I live on my own, so i would be worrying each month.... See more

Rated 5 out of 5 stars
Invited

I signed up by mistake, after checking whether I already had an iCloud storage plan elsewhere. Total Drive app made it easy to cancel and correct my mistake, thank you

Rated 5 out of 5 stars
Invited

It keeps the driver reminded about his/her speed, control of the vehicle, the performance and the mileage as well as reducing the cost of the insurance coverage. No Accidents!

Rated 5 out of 5 stars
Invited

I am in my late 70s and made an error . This is no reflection on your service but a sign that I am getting too old to think things through. Please help me leave your excellent service,

Rated 5 out of 5 stars
Invited

It's is a definitely time to protect your data im going to definitely watch and see how this works I think everyone should get total drive

Rated 3 out of 5 stars
Invited

I attempted to get assistance as my bank had declined and asked that you resubmit. And as my account had changed and there had been another problem. No help.

Company replied

Rated 4 out of 5 stars
Invited

To long and tedious to set up. Lot of different security packages at a high cost that already have on laptop and cell. How much data can I upload?

Rated 4 out of 5 stars
Invited

I have been having help from you for many years with very good service. Don’t know what has happened today as I can’t get the help l need. I will try again tomorrow. I will try again tomorrow. Thank... See more

Rated 5 out of 5 stars
Invited

The easy way to the end product gf or those of us who are ever so slightly technologically impaired.

Rated 4 out of 5 stars
Invited

Too early to say at this stage but for some reason when signing up went round the houses several times

Rated 4 out of 5 stars
Invited

I was happy to hear that I would not be losing all of my pictures and that it will renew automatically on expiry.

Rated 3 out of 5 stars
Invited

I don't like the fact that there are things that I don't understand what to do. Everything seems complicated. I would add that I'm 70 & cannot understand what I'm supposed to do or not do.

Company replied

Rated 4 out of 5 stars
Invited

Your policy to give more discounts, so your customer does not go away, is ok, but at renewal, you try not to give any discount, so especially the pensioners can not afford and then they cancel it!!!

Rated 4 out of 5 stars
Invited

Unfortunately, I felt like I was rushed into the experience of buying this “ protection” for my computer! It will take me some time to determine the quality of this purchase

Rated 4 out of 5 stars
Invited

I sent an email to Total drive and they got back to me almost immediately with a response. What fast service!!!! Thanks total drive for the first month discount I only paid for the first month at $1.9... See more

Rated 5 out of 5 stars
Invited

Total drive made it easy for even me to get signed up. Now I don’t have to worry about my files or pictures being deleted , my battery don’t drain as fast. I really love total drive so far. Thanks so... See more

Rated 4 out of 5 stars
Invited

Its kind of confusing. Tells me to do things but when I try, it doesn't let me. Also to many spendy add ons that I feel should be included.

Rated 5 out of 5 stars
Invited

It was pretty easy to sign up and get started. I am still working on discovering all I need to know about it

Rated 5 out of 5 stars
Invited

Easy to use. Hope the price don't go up if so I will be cancelling my prescription Danny Waterman

Rated 4 out of 5 stars
Invited

My storage was full so I went onto this site to add more storage. Not sure how much it will cost but it has to be done Let you know cost later!!!!!

Rated 4 out of 5 stars
Invited

I needed extra space to store my photographs and total drive has managed to clean up at least 5 GB for me. My only concern is that it didn't clean up room on my Amazon photos. I still get notification... See more

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Company details

  1. Cloud Storage Service
  2. Drives and Storage Service
  3. Software Company
  4. Software Vendor

About TotalDrive

Written by the company

Get Total AV

Keep Your
Treasured Memories
Safe, Forever.

Total Drive securely syncs up your
files to the cloud, keeping them safe from theft, damage, or unexpected loss.

Backup, sync and share your files while protecting them with Neverlost™

Total Drive is your reliable partner in cloud storage, offering a seamless and secure way to store, access, and share your files from anywhere. Whether you're managing work documents, personal photos, or large multimedia files, Total Drive provides unlimited storage with advanced encryption to keep your data safe.

Collaborate effortlessly with real-time file syncing and sharing, across all your devices. With intuitive organization, automatic backups, and flexible plans, Total Drive ensures that your important files are always at your fingertips, anytime, anywhere. Simplify your digital life with Total Drive—where your data is always secure, accessible, and under your control.

Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 48 hours


Rated 1 out of 5 stars

Too many emails that won’t stop

Constantly sent email from this company & they won’t stop. Tried the “unsubscribe” but they keep sending them. I’ve tried putting them in the spam folder but just keep coming, if I had any inclination to use this company it was decimated by the relentless emails sent

January 10, 2026
Unprompted review
Rated 1 out of 5 stars

I am cancelling this account

I am cancelling this account. I am not going to renew .Advised by my financial advisor to do this.
This is not in my best interested in spending extra money I don't have.

Jnan. 9, 2026

Nancy N. Berwyn, Il.

January 9, 2026
Unprompted review
TotalDrive logo

Reply from TotalDrive

Hello Nancy,

We appreciate you taking the time to share your review with us. Your feedback is valuable, and we thank you for providing us with this information. We apologise for any billing issues you are facing.

To ensure that we can assist you effectively, we kindly request you to complete a contact form with your details. This will allow us to reach out to you directly and provide the assistance you need - https://help.totaldrive.com/en/trustpilot

Please ensure when completing the form that you copy and paste your review to help us with the investigation.

Kind regards,
Total Drive, Customer Care Team

Rated 3 out of 5 stars
Invited

Was very hard to open

Was very hard to open

January 9, 2026
TotalDrive logo

Reply from TotalDrive

Hello Customers,

We appreciate you taking the time to share your review with us. Your feedback is valuable, and we thank you for providing us with this information. We apologise for any technical issues you are experiencing.

Our team has reached out to you directly. Kindly check both your spam and inbox for confirmation.

Kind regards,
Total Drive, Customer Care Team

Rated 5 out of 5 stars
Invited

Accessing & downloading the TotalDrive…

Accessing & downloading the TotalDrive app was easy. My cell phone was infected with ads & they were ruining my cell phone driven life. Thankfully TotalDrive has very quickly nuked the ads problem and my cell phone functions are returned to normal. Excellent outcome..

January 9, 2026
Rated 1 out of 5 stars

Scammers who popped up in my iCloud Settings

Scammers who popped up in my iCloud settings on my new iPhone offering me more storage at a low price. I thought the message was from Apple so paid via PayPal. When PayPal sent me a receipt for payment, I saw it went to Total Drive not Apple. When I tried to cancel, they sent me a link that didn’t work and when I replied the link didn’t work, they just keep sending marketing emails about their so called wonderful products instead of confirming my cancellation. I finally blocked them and cancelled any further payments.

January 7, 2026
Unprompted review
TotalDrive logo

Reply from TotalDrive

Hello Judith

We appreciate you taking the time to share your review with us. Your feedback is valuable, and we thank you for providing us with this information. We apologise for any billing issues you are facing.

To ensure that we can assist you effectively, we kindly request you to complete a contact form with your details. This will allow us to reach out to you directly and provide the assistance you need - https://help.totaldrive.com/en/trustpilot

Please ensure when completing the form that you copy and paste your review to help us with the investigation.

Kind regards,
Total Drive, Customer Care Team

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