Ultra Mobile Reviews 

When my wife change her credit card all hell broke loose. You did not process payment although info for new credit card was entered correctly. Than you shut down her phone and her account on web site. Had to speak to human rep to reactivate automatic payment from new card although auto payment was never deactivated. Pretty stupid occasion if you ask my opinion.

It’s a good company and friendly people

Great and reliable service for many years at a good value. Thank you

Ultra Mobile has excellent competitive pricing especially for traveling overseas. When you call for customer service, they have the best AI agent that i have seen. Their AI agent is very human like with human like responses and reasoning. It is not robotic. It is very efficient and can answer most questions and if not it hooks you to a human agent.

Freedom to talk, quality service at good price

Affordable and I love the new roaming pass feature!

All good but poor reception in some places (like in the High Point of Delray Beach!) Also, while traveling abroad/Europe, in roaming, the service does not connect automatically to a/best provider, I have to search and try manually till I find one that connects.

I never have roaming on All The cause it’s good. I guess you. are the best. Better from all this phone companies.

I love my phone

I have used Ultra Mobile successfully for the past 4 months without any complaint. My previous mobile provider was AT&T, which advertised complete coverage in my area in Northern Virginia. Unfortunately I would get messages after midnight saying that my service had been interrupted or stopped by my provider with no explanation and service was back on again at 6:00 or 7:00 in the morning. Even then when I had service I would get incoming calls which I would answer and I could hear the caller but the caller couldn't hear me when I tried to speak. To resolve this I often had to go out of the townhouse and stand in the open air and hopefully get a signal. A very frustrating experience. Ultra Mobile has cured that problem I get service both inside the house as well as out without having to go through the problems that AT&T had presented. I'm very happy with ultra mobile and look forward to a long subscription to this company.

Ultra mobile are run by crooks, and I will be reporting them to my state's Attorney General and the FCC. I purchased 5-day and 15-day Go Roam World Passes for traveling in Europe. When activated, both passes expired days early erasing all my purchased data, text messages and talk minutes. Nearly every day I had to call customer service for an hour or more from Europe during their limited hours (and costing me scarce minutes). So I had to purchase more Go Roam World passes to call customer service (which only restored 2 failed passes...the other complaints are still being reviewed by supervisors...yeah sure they are. The Ultra system is bait and switch with horrible customer service that will not take responsibility for their system failures. their system is built to scam. Do not use this carrier!

Whenever I am late w payment, (usually on Sundays)reaching Customer Service is quick and simple with no wait time. Ultra Mobil staff have only displayed professional courtesy.

Very good gut communication good signal either or everything is good with this phone and the experience what I had with it thank you so much ultra

The network is very weak

Price & Great Quality Service

Horrible services. On the web app, the chat service has an immediate error message that from the console you can see would be very easy to fix by a developer. On the app, there's a chat function but it never connects. If you call the 1-800 number, the English accent spoken by the customer representatives is very hard to understand for a U.S. English speaker.

It took a month to recover access to using my phone number, and around 6-8 calls to customer service to finally get things resolved.

I bought a phone and year long plan together a few weeks ago from Ultra. The email receipt only showed the phone purchase (but total price was accurate for phone+plan) and when I received the phone, there was no SIM. It took a long conversation with online chat, then told to call where they told me that my order ID only matched a random order (not mine) from two years ago. Then I was transferred to someone who could see my purchase and understood the issue, but told me my only option was to return the phone and cancel the order and if I wanted I could reorder it all over again. During each conversation, even though I shared an Ultra purchase order ID and referred to their website, I was asked where I made this purchase. No option to just send me a SIM and easily resolve the whole problem. Do not trust purchasing through their website.

Very good and reliable service

Consistent service at a price that so great!