I appreciate all the help I got to transfer from Tracfon to Boost mobile. I especially thankful for the easy international calling. The staff made the transition easy, I could not have done without a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Cost of phone and price for service are good. As a senior on a small social security income, this helps. The actual phone service and coverage area is really good too. Most everyone I have spoken to... See more
The technician who visited us was excellent, but we received a bad Sim card and he had trouble setting up our phones, he had to call in for support and they finally figured it out that it was a bad SI... See more
I didn't understand exactly what the sales agent was doing when we upgraded our service when we purchased our last phone. If I had understood exactly what was happening, I wouldn't have changed my pl... See more
Company details
30-DAY MONEY-BACK GUARANTEE
Written by the company
- No chance of regret over here. Coverage without compromise. See how far you can go with Boost risk-free for 30 days.
- Boost Mobile offers new customers a 30-day money-back guarantee on their Service (Device returns are handled separately, if applicable). Activation fees are non-refundable. Additional fees may apply. Eligible accounts must be enrolled in autopay and port-in their phone number to qualify.
Boost Mobile Plans For Every Budget. All With Unlimited Talk, Text & Data.
Plans Starting at $25/mo. No Contract Required!
Unlimited talk, text, and data. 30GB Premium Data.
Infinite Access plans available for the latest iPhone and Galaxy devices starting at $65/mo. - includes phone & service! New iPhone/Galaxy Included with Annual Upgrade. 30GB Premium Data, Global Talk and Text and North America Connect Included.
Built for What's Ahead
Get tomorrow's tech today. We’ll keep building next-gen innovations that push the industry forward. You’re not just switching carriers — you’re signing on for what’s next.
5G That Doesn't Quit & Coverage That Won't Compromise
With access to thousands of towers nationwide, you get reliable coverage wherever life takes you. No compromises. Our hybrid model pairs next-gen wireless tech with one of America’s award-winning networks. It’s underdog hustle with a heavyweight network you’d only expect from the big guys.
Risk-Free
No chance of regret over here. Try risk free with our 30-day money-back guarantee. Want to bring your own device? Plans starting at $25/mo. forever!
Want the latest scoop?
Unlimited talk, text, and data starting at $25/mo. forever: After 30GB, customers may experience slower speeds. Customers will pay $25/mo. as long as they remain active on the Boost Unlimited plan.
Deals Phones Plans Bring Your Own Phone Main Page NetworkConnect On Social Media
Contact info
United States
- (833) 502-6678
- www.boostmobile.com
Shop Our Deals!
3.9
Great
32K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The price for sure
The price for sure. Tech was knowledgeable and personable. Service is great.
October 5, 2026
Consistent good service at good price
Consistent good service at good price. Good coverage area. I have very little issues so I can't say how the customer service is these days.
January 1, 2026
Boost is Worth the Price
They gave me a competitive rate and I saved a lot each month.
October 5, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Will go to another provider soon
When I upgraded phones I was never told that I was to payoff old phones to avoid my service to be disrupted. Customer service is terrible. I will payoff new phones and go elsewhere
October 5, 2026
Reply from Boost Mobile
We are so sorry to hear that. This is not the experience we want you to have when using our service, and we apologize for any inconvenience you may have had. Since we are unable to provide direct support here, please contact us through live chat at boostmobile.com, or through any of our social media channels. We appreciate your understanding and look forward to resolving any concerns you may have.
AffordableWe are on fixed incomes,live in a rural…
We are on fixed incomes,live in a rural area, and Boost affords us the opportunity to get cell phones. Absolutely no problems to date.
October 5, 2026
Great service.
I never had an issue with Boost Mobil.
I always have service wherever I go. They are cheaper than others with better service.
October 5, 2026
Very nice young man
Very nice young man. Talked very plainly with us so we could understand. Explained what he was doing.
October 5, 2026
The young lady who took care of me was…
The young lady who took care of me was very knowledgeable and helpful and patient it took quite a while to switch my phone over to Boost. Love your service so far!!!
October 3, 2026
Reliable and trustworthy
For being your customer for several month, I can say your service have been reliable and trustworthy. Thank you.
December 31, 2025
Terrible customer service
Terrible customer service. bought a phone and line that was supposed to be shipped to my apartment. They didn't flag that I forgot to put in my apartment number. UPS notified me and I tried to change the address but Boost locked the ability to do so. No problem, right? Wrong, I called the customer service line and argued with her for 20 minutes telling her I need her to enable the option to change the address with UPS. She kept telling me I could change the billing address once the phone arrived and the line was activated. I explained to her in depth that I don't care about the billing address and can't activate the line if UPS doesn't have my apartment number to deliver the phone. After her 4th time telling me the same thing I just hung up because she was putting me on hold just to come back and say "sorry we can't do anything". Meanwhile I called UPS and they said they can't do anything until the sender (Boost) unlocks the restriction on the address. Obviously they couldn't deliver so the phone got sent back to Boost and I got my refund back days later. I'm done with this company and not even gonna bother redelivering. I've been with Verizon my whole life and should've known better than to go for the cheap company.
September 27, 2026
Unprompted review
Reply from Boost Mobile
We are so sorry to hear that. This is not the experience we want you to have when using our service, and we apologize for any inconvenience you may have had. Since we are unable to provide direct support here, please contact us through live chat at boostmobile.com, or through any of our social media channels. We appreciate your understanding and look forward to resolving any concerns you may have.
I have enjoy my phone if there's is a…
I have enjoy my phone if there's is a issue they help to sove i ,,, the store was wonderful helping me get a new phone
October 1, 2026
5 Stars!
The employee’s were all great and friendly people with amazing customer service skills! Helped me get the phone I really wanted at a price that I could afford. 5 stars from me!!
October 1, 2026
The tech was very patient with getting…
The tech was very patient with getting the service switched over. He was very good at his job. We were blown away that he came to our house to switch it for us. Great customer service.
September 4, 2026
I have used Boost Mobile for several…
I have used Boost Mobile for several consecutive years now, what prompted the 5 star rating review was their employee in the Hastings store. Above and beyond describes the situation well! Matt is the absolute best employee this business has had since opening in Hastings.
September 1, 2026
Transfer went smooth however during the…
Transfer went smooth however during the transfer I discovered numerous pictures were lost. Didn't understand why my SD card was removed and Boost SD card was installed.....Good phone service with no dropped calls. Calls to Canada are clear..
September 9, 2026
I got to go to one of their actual…
I got to go to one of their actual stores as online communication wont work canceling an account I said I didnt want.
Update for company response: I tried the chat option which is why I am here complaining. How about you guys work on that team then because I'm still being charged! They suck.
January 17, 2026
Reply from Boost Mobile
We are so sorry to hear that. This is not the experience we want you to have when using our service, and we apologize for any inconvenience you may have had. Since we are unable to provide direct support here, please contact us through live chat at boostmobile.com, or through any of our social media channels. We appreciate your understanding and look forward to resolving any concerns you may have.
Fast service
October 1, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.