Netherlands
Review of Coolblue
Ordered a new monitor here a while ago. Yes, you can sometimes find electronics a few euros cheaper on other discount websites, but the peace of mind with Coolblue is worth it. Delivery was exactly within the promised window, and the delivery guy was actually polite.
Review of La Caméra Embarquée
I am highly impressed with my recent purchase! I got the BlackVue Elite 10-2CH dashcam at a fantastic 35% discount. The shipping was incredibly fast, and the product arrived in perfect working order with zero issues. Top-notch customer service from start to finish. I will definitely shop here again!
Review of Nederlandse Spoorwegen
NS definitely has its moments where a random signaling fault cancels your connection, and ticket prices feel like a luxury expense sometimes. But realistically, when you look at train systems in neighboring countries, we have it pretty good. The intercity trains are clean, the app updates in real-time, and dropping your bike on the train is easy. It’s annoying when it fails, but for daily travel around the Randstad, it’s still highly efficient 4/5 times.
Review of Moneybird
Normaal gesproken zou Moneybird 4 sterren krijgen, maar hun beslissingen van de afgelopen 2 jaar laten een teleurstellende verschuiving zien. Het voelt alsof het maximaliseren van de omzet belangrijker is geworden dan klantenservice. Hun reactie over het "updaten van pakketten sinds 2008" slaat de plank volledig mis en verhult de werkelijke verborgen kosten.
Hier gaat het mis voor ondernemers:
-De Ponto-truc: Moneybird stelt dat bankkoppelingen via Ponto nu zijn "inbegrepen" in de dure Groei- en Compleet-pakketten. Wat ze er niet bij vertellen, is dat het daadwerkelijk initialiseren van betalingen via deze koppeling nog steeds een apart abonnement vereist (€1/maand per bankrekening), plus transactiekosten aan Ponto. Het dwingen tot een upgrade naar een premium pakket, om vervolgens extra transactiekosten aan een derde partij te moeten betalen, slaat nergens op. Ze financieren hun "omslag naar fintech" door tools te bundelen waar de meeste traditionele gebruikers niet op zitten te wachten.
-Archiefboete: Ze beweren dat de nieuwe structuur aansluit bij modern gebruik, maar €3 tot €4 per maand vragen om 500 MB aan gearchiveerde data in hun cloud te bewaren is absurd. Ruwe cloudopslag kost ongeveer €0.32 per GB. Dit is geen afstemming op modern gebruik; het is een financiële drempel die is ontworpen om klanten te straffen die willen stoppen met het platform.
-Nutteloze kortingen voor vertrekkende klanten: De overgangskortingen die ze in hun reactie noemen, helpen alleen als je blijft. Ze doen absoluut niets voor ondernemers die hun account willen sluiten en alleen hun oude administratie moeten bewaren voor de wettelijke bewaartermijn.
-Beschadigd vertrouwen: Door het duur te maken om netjes te vertrekken, forceert Moneybird een onomkeerbare breuk. Ik heb al mijn documenten en auditbestanden gedownload en mijn account volledig verwijderd.
Het is zonde om te zien dat een onafhankelijk, bootstrapped bedrijf zich begint te gedragen met de typische arrogantie van een dominante marktspeler. Wanneer je loyale gebruikers straft, verborgen kosten opstapelt en vertrekken moeilijk maakt, voeg je geen waarde toe, maar jaag je ondernemers juist weg naar transparante alternatieven zoals KNAB of DigiBoox. Vertrouwen wordt in jaren opgebouwd, maar is in één klap verdwenen.
Reply from Moneybird
Thank you for your review. We’re sorry to hear that you experienced the changing of our packages this way.
This latest change of our packages is not an indexation, but the first review of our packages since 2008. Since then, the way Moneybird is used has changed.
We have done extensive research into how our packages best align with the way entrepreneurs use Moneybird now. The new packages have been developed on that basis.
We understand that this change can be an impact for some users. To make the transition as smooth as possible, we inform customers well in advance. If the change results in a significant price increase, a transitional discount will apply for the first 12 months. Are you switching to a Growth or Complete package? In that case, the costs for bank connections via Ponto are included in your package.
We’re sorry that this change has affected your trust in Moneybird. If you have any further questions about your specific situation, please feel free to send us a message via the help widget in your account.
Review of Robot Specialist B.V.
Changed the name of the company from Robotstofzuigeronderdelen (look at the Trustpilotot reviews), but same old tricks! Be careful
Review of Fysio & Manuele Therapie ManualWorld IJburg / Steigereiland
Ron presents himself professionally, but the sessions often felt passive and lacked focused attention. At one point, a stagiaire joined without my prior consent (Ron later apologized after I asked him to leave), and their casual chat during my treatment made me feel uncomfortable. Although he appears knowledgeable, much of his interaction felt performative, more about comfort and social control(control of the interaction) than genuine therapeutic engagement. Unfortunately, my experience did not match the many 5-star reviews, so I’ve decided to continue elsewhere.
Reply from Fysio & Manuele Therapie ManualWorld IJburg / Steigereiland
A very unpleasant and, how shall I put it in appropiate words, “un honest” comment. This is not a review but a kick in the back, thnx man, good luck with your consuming way of using therapists.
Review of Odido
12 days without internet: If you rely on a stable internet connection for your job or remote work etc, stay far away from this company. I was left completely without internet in Amsterdam for 12 straight days due to a mix of slow scheduling and technician incompetence. After initially losing my connection, I was told a technician wouldn't even be sent out for three days. To make matters worse, the first technician who finally arrived completely failed to fix the core problem properly, dragging the outage out even further. Throughout this entire two-week period, trying to get a straight, satisfactory answer from customer support was nearly impossible. Leaving a remote worker stranded without a critical utility for nearly two weeks is completely unacceptable, and it is clear their customer service structure is simply not built to handle urgent issues.
Reply from Odido
Hi Felippe, this is absolutely not the service we are used to from our customer service colleagues. I'm sorry this happened to you and you were treated this way. I want to speak to you politely and correctly! That is why I would like to investigate where the problem comes from, what the resolution time is and how we can get you fully online again as quickly as possible. Sorry that no working solution has been provided yet. To support you as best as possible, I would like to request more information, which can only be done via a message on Facebook or odido.nl Did you know that you can find 99 out of 100 questions about your landline in our Wiki? Take a quick look now: https://community.odido.nl/knowledge-base You can go here for almost all problems. Is your answer not listed yet? Leave a comment in the relevant topic and one of my colleagues will take care of it for you within 24 hours. Greetings, Jason from Odido
Review of Swappie
Phone condition was worse than expected and yes I read the descriptions. I would put this phone in fair not very good condition. Scratches and paint problems were really bad. Moreover, the screen protector with the professional mounting service I ordered is probably done by one of the kids of the employees. It is already being peeled and there were air bubbles when arrived. The quality of the protector is also really poor. Disappointed.
Edit: Oh yeah, what a wonderful world. Of course, it is that easy to send it back in the middle of everything and wait for another one. And be confident that it won't be the same. Don't tell me you are unaware of this and do not know that phones are a critical tool. I bet you even calculate this in your business model and profitability. The issues were not something that could be easily missed. Again a big disappointment.
Edit2: Thanks. At least you toned down your language. Unfortunately, that won't be enough for me to change my mind. And I am surprised you did not ask any questions (no contact) about the details of the problem which means you are not really interested in improving. Or you have these issues quite often and just tell the customer to send it back knowing that it won't be that easy or possible! Anyways good luck to your customers since I think it is a matter of luck to get a proper phone and service from you. But who cares, you have a very precise conversion and marketing-oriented website. So there is a lot of fish in the pond!
Reply from Swappie
Dear,
First of all, our sincere apologies for this unpleasant situation and the negative experience regarding the phone!
We are very sorry that you are not satisfied with the condition of the phone.
Whatever problem you have with the delivered phone, you may always make use of the 24-month Swappie warranty according to our warranty conditions and the 14-day return right for a refund. Unfortunately, you won't be able to avoid returning the device when making a warranty claim or a claim for a refund, and in this we are of course no exception. We ensure a warranty process that is as clear and simple as possible, with a paid return label and shipping instructions. You can even book a courier for collection if that's convenient for you. This is unfortunately a normal proces that is standard practice in most companies, we are here not the exception.
Should you have any questions, I would encourage you to contact our customer service department through our help center (https://help.swappie.com/l/); we want to make sure you have a good experience with our sales service and are happy to answer any further questions and/or comments you may have. I see that you have not reached out to us yet, except through this review. If you would like to discuss the situation with pictures or more, please reach out so we can look for a solution for you.
We are constantly trying to improve ourselves and are therefore very grateful for your feedback.
Kind regards,
The Swappie Team.
Review of Robotstofzuigeronderdelen
