Bogdan Nastasache

I had issues with my order, but it was quickly fixed and handled. Compared with other similar companies, their services are good enough.

SCAM!!! BETTER ORDER FROM SOMEWHERE ELSE!!!

I placed an order 2 weeks ago, the delivery country was wrongly processed for the transport. I asked to be fixed, they confirm that will fix it, and then nothing was fixed. After that, they stopped replying.
I didn't received my order, I paid for the first instalment and now they disappeared. Better order from Ikea or Jysk, as this company is a disaster.

**Better avoid KaizenRent !!!!!!!
In my opinion, this is one of the worse rental companies. You better pay some extra money, but at least you'll get better service, such as Sixt, Avis, Hertz. I picked up a car from Gdansk airport and drop it off in Krakow airport. Nobody informed me about the drop-off place, there's no email or any information regarding it. When I called their customer service, nobody was able to speak in english (such a shame for a car rental company) and they were keep putting me in waiting lines. There was nothing to do in order to get the correct drop-off location. Because I was in rush, I left the car in the normal parking of the airport with the ticket inside so they can easily access it.
I went inside the airport and informed directly the people from Kaizen rent. They told me that they understand the situation and nothing should happen because of this, as I wasn't informed and showed them proof of it.
Yet, after few days, they sent me an invoice saying that they charged me because i left the car in a different place. I tried to communicate with them, but no replies yet, after few weeks.

Worst customer service ever, I ordered a freezer and it never arrived after 3 weeks. They are blaming DHL for it, but it's impossible to contact them and Tomado is not doing anything to fix the problem.
On their website they clearly specify - DELIVERY NEXT DAY, which is totally a big lie.
They have false advertising on the website.
I didn't even get to test their product and I already have isssues with it so this says a lot about the company.

I receive my order with one week and half later than supposed to, with a lot of issues with transport company PostNL. When I finally received it, i got only half of it. They told me that the order got split, but nobody can tell me what happened with the other part. Customer service is very slow, it s first time when I order from them, and probably last.