Member-only story
A scene in a restaurant left me shocked. This “deffo” happened to me
Bad Customers, House Wine, and Friday Nights Are a Bad Combination
Sometimes you do what you gotta do
In almost 35 years in the restaurant game, I have thrown two customers (Tables) out of my restaurants. Both were in the UK and both happened within a month of each other.
The die was cast
The grapevine, jungle drums, and folklore did the rest. I gained an instant reputation as an arrogant prick amongst a particular subset of my local customer base … those who waited until the last minute to get a table, could not get in, and immediately used the fact I had ejected customers, as part of the reason that I was an arrogant prick.
Too full for my boots to let the “locals” that had made me a success in to get a table. You know the type. You may even be that type.
At best, I am a slovenly prick.
Arrogant suggests purpose, and an upright posture. Zest. Zeal. Zucchini … I am none of those things.
I had in fact designated 2 x tables for walk-ins and locals, at great cost to my revenue stream.
