Terrible customer service. bought a phone and line that was supposed to be shipped to my apartment. They didn't flag that I forgot to put in my apartment number. UPS notified me and I tried to change the address but Boost locked the ability to do so. No problem, right? Wrong, I called the customer service line and argued with her for 20 minutes telling her I need her to enable the option to change the address with UPS. She kept telling me I could change the billing address once the phone arrived and the line was activated. I explained to her in depth that I don't care about the billing address and can't activate the line if UPS doesn't have my apartment number to deliver the phone. After her 4th time telling me the same thing I just hung up because she was putting me on hold just to come back and say "sorry we can't do anything". Meanwhile I called UPS and they said they can't do anything until the sender (Boost) unlocks the restriction on the address. Obviously they couldn't deliver so the phone got sent back to Boost and I got my refund back days later. I'm done with this company and not even gonna bother redelivering. I've been with Verizon my whole life and should've known better than to go for the cheap company.