Lynna
Lynna is a hosted AI assistant that answers website visitors’ questions using a business’s own website, documents and notes. Businesses add a snippet to show a chat side panel, or share Lynna’s hosted page and QR code. The assistant provides answers with links to their sources and routes unanswered questions, requests for a person and other cases needing human judgment to the team. Staff can assign questions to branches or departments and reply by email; replies can be saved to the knowledge base for future answers. Lynna supports website crawling, document uploads, conversation history, knowledge-gap summaries and visitor data controls. It is designed for UK businesses that regularly answer customer questions, including letting agents, trades, salons, clinics, professional services and other local businesses.
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ELIA Assistant
ELIA Assistant is a SaaS AI customer-support platform for businesses that want to automate recurring customer conversations. Teams add FAQs, website pages, documents and policies to a knowledge base; the assistant uses that material to answer questions in a website chat widget, WhatsApp and Telegram. Its email feature drafts replies from company information for staff review, while complex requests can be handed to a support agent with the conversation history. A browser-based CRM lets teams review conversations, assign requests and manage their status, with unlimited users included. Teams can test responses on their own content before deployment. Custom plans add CRM and booking system integrations, Slack and Microsoft Teams. A seven-day free trial is available.
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EasyChatWidget
EasyChatWidget is a cloud-based AI website chat widget and customer engagement platform that helps businesses automate customer support, capture leads, and improve website conversions. Users simply enter their website URL, and the platform automatically crawls and indexes pages such as products, pricing, FAQs, documentation, blogs, and other public content to create an AI-powered knowledge base without manual setup.
The AI widget is embedded on the website using a lightweight JavaScript snippet and provides instant, context-aware answers to visitors 24/7 in multiple languages. It works with WordPress, Shopify, Webflow, Wix, Squarespace, React, Next.js, Magento, and custom websites.
Beyond customer support, the AI website widget helps improve SEO and user engagement by reducing bounce rates, increasing time spent on site, helping visitors discover relevant pages and products, and making website content easier to navigate through conversational search.
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Charla
Charla is a comprehensive live chat platform designed to enhance customer engagement by enabling businesses to connect with website visitors instantly, thereby increasing conversion rates and delivering superior support experiences. It features an intuitive agent dashboard accessible across all devices, providing insights into visitor profiles and conversation histories, and facilitating quick responses through canned replies and an integrated knowledge base. Charla's AI-powered chatbots can be trained with unique data in under a minute, utilizing both private and public knowledge bases to automate customer interactions and qualify leads before handing them over to human agents. It includes a customizable chat widget that aligns with brand aesthetics and supports multiple languages, ensuring GDPR compliance with built-in consent forms. Proactive conversation capabilities allow businesses to monitor real-time visitor activity and engage potential customers.
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