Audience
Customer Support Services, IT Director, Customer Support Head, Operations Manager
About CV Helpdesk
CV Helpdesk is a modern Help Desk and Ticket Management System built natively for Microsoft 365 and SharePoint. Single-tenant, GDPR-compliant solution running entirely within your own Microsoft 365 environment, with no shared infrastructure or third-party data storage.
Emails sent to a shared mailbox are automatically converted into tickets, capturing sender, subject, body, and attachments - no manual entry needed. Automated routing, SLA tracking, and real-time dashboards replace scattered inboxes and spreadsheets with one structured employee support portal.
Built only for Microsoft365 - no new platform, no steep learning curve, full data control using the SharePoint governance tools you already trust.
Other Popular Alternatives & Related Software
SteadyPoint
You can use your existing O365 Active Directory (AD) with SteadyPoint Helpdesk add-in. Add your users to the platform with minimal hassle. Your data is entirely hosted on SharePoint online in your Office 365 tenant, we keep none of it. Comprehensive in its tools for internal users, SteadyPoint Helpdesk app can also be utilized as a ticketing system by external users through Office 365 services. By using the Helpdesk portal from Office 365, or by submitting tickets through email which are then collected. From any device through our mobile responsive solution, which is optimized for better teamwork. Allowing you to close the feedback loop and better understand where weakness exists.
Learn more about SteadyPoint
Ignatiuz HelpDesk
Engage users like never before with outstanding user experiences in the most intuitive way possible with our multi-touch applications, augmented reality, and virtual reality technology. Happy employees lead to business success. Give them the care they need with SharePoint Helpdesk, a free-to-use internal ticketing system in Microsoft Teams for Office 365, and SharePoint Online Helpdesk solutions by Ignatiuz. SharePoint Online Helpdesk is designed to facilitate seamless communication between the employees and helpdesk agents. Along with creating support tickets, employees can track the status of all their tickets in one place. Easy reporting features give administrators complete insights into agent performance and helps in the decision-making process. SharePoint enables automated notifications to concerned users during ticket creation, resolution, and response management. It enables cross-functional team synchronization and collaboration for better productivity.
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Plumsail HelpDesk
One of the nice features of SharePoint is that you can easily extend its functionality with third-party tools. Plumsail HelpDesk built on top of SharePoint and Office 365, so all power of these apps is included. If you still think if HelpDesk is a match for you, here is some nice facts about us. Concerned about updates? We are providing them as soon as updates of Office 365 and Sharepoint 2013/2016 is out. Small and medium companies will be interested in more affordable plans, while enterprise customers will be glad to use HelpDesk without limits. With the help of special web-widget for external sites. Customers don’t need to leave your site anymore as they can submit tickets through the ticket submission form. Customization is everything. You can customize triggers, tickets views, templates, forms, reports, statuses and the way your HelpDesk looks like.
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OneDesk
OneDesk combines Helpdesk & Project Management into one software application. No need to purchase, integrate and switch between other multiple applications. Your team can support your customers and work on their projects in one place. Aimed at SMBs as well as departments within large enterprises, OneDesk is frequently used by project managers, customer service agents, IT technicians, professional services and much more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows customizable to meet your organization's needs.
The interface is clean and structural. Navigation consists of selecting an application, project level and view layout. Breadcrumbs will indicate where you are in OneDesk. Tickets and tasks are 'Items' while organization, portfolio, project and sub-folders are 'Containers'. OneDesk is easy to use and quick to set up. The learning curve depends on the complexity of the workflows you create.
Learn more about OneDesk
Pricing
Free Trial:
Free Trial available.
Integrations
Company Information
Codevision Technologies Private Limited
Founded: 2018
India
thecodevision.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Live Online
In Person
Videos
Support
24/7 Live Support
Online
CV Helpdesk Frequently Asked Questions
Q: What kinds of users and organization types does CV Helpdesk work with?
CV Helpdesk works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does CV Helpdesk support in their product?
CV Helpdesk supports these languages: English.
Q: What kind of support options does CV Helpdesk offer?
CV Helpdesk offers support via 24/7 live support and online.
Q: What other applications or services does CV Helpdesk integrate with?
CV Helpdesk integrates with: Microsoft 365.
Q: What type of training does CV Helpdesk provide?
CV Helpdesk provides training in the form of live online, in person, and videos.
Q: Does CV Helpdesk offer a free trial?
Yes, CV Helpdesk offers a free trial.
