Audience
MSPs
About CloudRadial
Show Your Clients What a Modern MSP Looks Like. In one single white-labeled client portal, powered with automation, provide Ticketing, Service Catalog, Reporting, vCIO/QBR Automation, Client Training, Client Communication, and a Client Intranet. Fully integrated with Office 365, ConnectWise, Autotask, Syncro or BMS. A single integrated and secure platform to run all of your client touch points. Create a seamless and automated client experience all the way from ticketing to account management. Showcase your service catalog and make it easy to work with and buy from your MSP. The information clients provide about their IT problems and the information you need to fix them are rarely the same thing. That’s why CloudRadial has fully customizable intake questions and ticket triaging. To get the info you need and get it to the right place. Your client wants to use a client portal to request service from you, but you have to give them a reason to use it.
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Pricing
Starting Price:
$195 per month
Pricing Details:
for up to 500 users. Larger plans available.
Free Trial:
Free Trial available.
Integrations
Company Information
Azurative
Founded: 2018
United States
www.cloudradial.com
Videos and Screen Captures
Other Useful Business Software
Custom VMs From 1 to 96 vCPUs With 99.95% Uptime
Live migration and automatic failover keep workloads online through maintenance. One free e2-micro VM every month.
Product Details
Platforms Supported
Cloud
Windows
Training
Documentation
Live Online
Webinars
Support
Phone Support
Online
CloudRadial Frequently Asked Questions
Q: What kinds of users and organization types does CloudRadial work with?
CloudRadial works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does CloudRadial support in their product?
CloudRadial supports these languages: English.
Q: What kind of support options does CloudRadial offer?
CloudRadial offers support via phone support and online.
Q: What other applications or services does CloudRadial integrate with?
CloudRadial integrates with: Addigy, Autotask PSA, Auvik, Bigger Brains, BrightGauge, ConnectBooster, ConnectWise PSA, ConnectWise CPQ, Datto RMM, Datto Workplace, Datto SIRIS, Domotz, Hudu, IT Glue, Kaseya BMS, MyGlue, Network Glue, Microsoft 365, QuoteWerks, SkyKick, Syncro, Wise-Pay, Wise-Sync, Zendesk Chat, and Zomentum.
Q: What type of training does CloudRadial provide?
CloudRadial provides training in the form of documentation, live online, and webinars.
Q: Does CloudRadial offer a free trial?
Yes, CloudRadial offers a free trial.
Q: How much does CloudRadial cost?
Pricing for CloudRadial starts at $195 per month.
CloudRadial Product Features
Help Desk
Alerts / Escalation
Supported
Automated Routing
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
IT Asset Management
Supported
Interaction Tracking
Supported
Knowledge Base
Supported
Multiple Brands / Products
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Community Forums
Not Supported
Incident Management
Not Supported
Known Issue Management
Not Supported
Live Chat
Not Supported
Multi-Channel Communication
Not Supported
Network Monitoring
Not Supported
Real-time Chat
Not Supported
Self Service Portal
Not Supported
MSP
Backup Management
Supported
Billing & Invoicing
Supported
Dashboard
Supported
Help Desk
Supported
Issue Management
Supported
Project Management
Supported
Scheduling
Supported
CRM
Not Supported
Live Chat
Not Supported
Patch Management
Not Supported
Privileged Access Management (PAM)
Not Supported
Remote Access
Not Supported
Remote Systems Monitoring
Not Supported
Portal
Collaboration
Supported
Content Management
Supported
Document Management
Supported
File Sharing
Supported
Search
Supported
Chat
Not Supported
