Audience
Customer Service solution for companies
About E-Track
Web and LAN based integrated customer service - tracks trouble tickets through completion and resource utilization. E-Track is a fully featured Customer Service Software designed to serve SMEs, Agencies. E-Track provides end-to-end solutions designed for Web App. This online Customer Service system offers Alerts / Escalation, Appointment Management, and a knowledge base at one place.
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Integrations
No integrations listed.
Company Information
AdvanTec Information Systems
Founded: 1998
United States
www.advantecis.com
Videos and Screen Captures
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Product Details
Platforms Supported
Windows
Training
Documentation
Support
Phone Support
Online
E-Track Frequently Asked Questions
Q: What kinds of users and organization types does E-Track work with?
E-Track works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does E-Track support in their product?
E-Track supports these languages: English.
Q: What kind of support options does E-Track offer?
E-Track offers support via phone support and online.
Q: What type of training does E-Track provide?
E-Track provides training in the form of documentation.
E-Track Product Features
Customer Service
Alerts / Escalation
Supported
Appointment Management
Supported
Knowledge Base
Supported
Workflow Management
Supported
Call Center Management
Not Supported
Email Management
Not Supported
Live Chat
Not Supported
Performance Metrics
Not Supported
Queue Management
Not Supported
Self Service Portal
Not Supported
Social Media Integration
Not Supported
Surveys & Feedback
Not Supported
Virtual Assistant
Not Supported
