Audience
Customer operations or product teams at banks, fintechs, lenders, credit unions, insurance companies, and more
About Gradient Labs
Gradient Labs builds AI agents that eliminate the manual work of customer operations. Their suite of specialist AI agents automate long-running processes in financial services, from lending and disputes to KYC. These agents work together across frontline support on voice, text, and email, back-office workflows, and all the operations in between. Founded by Monzo's former AI leadership and trusted by some of the biggest names in finance, including Wise, Current, and Zego, Gradient Labs is purpose-built for finance and the regulatory compliance it requires. Their AI agents outperform human teams on CSAT and QA scores and remain undefeated on resolution rate, driving widespread adoption across financial services, including some of the largest AI deployments in the industry.
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Pricing
Pricing Details:
Charges per case fully resolved by the AI agent
Free Trial:
Free Trial available.
Company Information
Gradient Labs
Founded: 2023
United Kingdom
gradient-labs.ai/
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
In Person
Videos
Support
Phone Support
Online
Gradient Labs Frequently Asked Questions
Q: What kinds of users and organization types does Gradient Labs work with?
Gradient Labs works with these users and organization types: Mid Size Business, Small Business, and Enterprise.
Q: What languages does Gradient Labs support in their product?
Gradient Labs supports these languages: Arabic, Bengali, Chinese (Mandarin), Czech, English, Estonian, Finnish, French, German, Greek, Hindi, Hungarian, Icelandic, Italian, Malay, Malayalam, Nepali, Persian, Polish, Portuguese, Punjabi, Romanian, Russian, Slovak, Spanish, Swahili, Tamil, Urdu, Cantonese.
Q: What kind of support options does Gradient Labs offer?
Gradient Labs offers support via phone support and online.
Q: What other applications or services does Gradient Labs integrate with?
Gradient Labs integrates with: Dixa, Freshcaller, Freshchat, Freshdesk, Intercom, LiveChat, Salesforce, Talkdesk, Twilio, Dialpad Connect, and Zendesk.
Q: Does Gradient Labs have an API?
Yes, Gradient Labs has an API.
Q: What type of training does Gradient Labs provide?
Gradient Labs provides training in the form of documentation, live online, in person, and videos.
Q: Does Gradient Labs offer a free trial?
Yes, Gradient Labs offers a free trial.
Q: What pricing for support is available for Gradient Labs?
Gradient Labs offers support included with purchase.
Q: What pricing for training is available for Gradient Labs?
Gradient Labs offers training included with purchase.
Gradient Labs Product Features
Chatbot
Call to Action
Supported
Context and Coherence
Supported
Human Takeover
Supported
Inline Media / Videos
Supported
Machine Learning
Supported
Natural Language Processing
Supported
Payment Integration
Supported
Prediction
Supported
Ready-made Templates
Supported
Reporting / Analytics
Supported
Sentiment Analysis
Supported
Social Media Integration
Not Supported
