Audience
Businesses and sales/service teams wanting a tool to centralize and automate all customer conversations across channels
About Keybe SmartChat
Keybe Smart Chat is an intelligent, AI-powered omnichannel chat platform that consolidates customer conversations from WhatsApp, Facebook Messenger, Instagram DMs, and web chat into a single hub, enabling businesses to manage all messaging channels from one place. It supports multiple human or AI “agents,” allowing teams to handle concurrent conversations without losing track. Smart Chat does more than simply display messages; it “detects” and extracts key information such as emails, phone numbers, or sales-opportunity signals from chats, then automatically feeds that data into a connected CRM or customer-data platform, reducing manual data entry and minimizing human error. It incorporates advanced sentiment analysis to recognize customer mood (positive, neutral, or negative) and suggests appropriate responses to agents based on context, helping deliver more empathetic and personalized interactions.
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Company Information
Keybe
Founded: 2017
United States
keybe.ai/suite-sales/smart-chat/
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Videos
Support
Phone Support
24/7 Live Support
Online
Keybe SmartChat Frequently Asked Questions
Q: What kinds of users and organization types does Keybe SmartChat work with?
Keybe SmartChat works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Keybe SmartChat support in their product?
Keybe SmartChat supports these languages: English.
Q: What kind of support options does Keybe SmartChat offer?
Keybe SmartChat offers support via phone support, 24/7 live support, and online.
Q: What other applications or services does Keybe SmartChat integrate with?
Keybe SmartChat integrates with: Facebook Messenger, Google Sheets, HubSpot CRM, Instagram, RD Station, Salesforce, Shopify, VTEX, WhatsApp, and WooCommerce.
Q: What type of training does Keybe SmartChat provide?
Keybe SmartChat provides training in the form of documentation, live online, and videos.
