Audience
Companies interested in a powerful customer service solution for Microsoft Dynamics 365
About Live Assist for Microsoft Dynamics 365
With our secure co-browsing solution you can interact with your customers while having an audio & video conversation directly from your website or app. Increasing customer satisfaction has never been easier. With co-browsing you can show your users how to navigate your site or app, make a purchase, help them fill in a form, give suggestions and much more with audio & video capability. Users won’t need to install any plugins or software. Together with our partner LivePerson, we now have a new type of engagement called Messaging which takes Live Chat to the next level, adding flexibility. We have integrated popular 3rd party channels like Twilio SMS, Facebook Messenger, Instagram, Twitter, WhatsApp, Apple Business Chat and more, agents can receive these Messaging engagements right inside Dynamics 365!
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Pricing
Starting Price:
$49 per month
Free Trial:
Free Trial available.
Integrations
Company Information
Communication Business Avenue
Founded: 2006
Japan
www.cafex.com
Videos and Screen Captures
Other Useful Business Software
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Product Details
Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Webinars
Support
Online
Live Assist for Microsoft Dynamics 365 Frequently Asked Questions
Q: What kinds of users and organization types does Live Assist for Microsoft Dynamics 365 work with?
Live Assist for Microsoft Dynamics 365 works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Live Assist for Microsoft Dynamics 365 support in their product?
Live Assist for Microsoft Dynamics 365 supports these languages: English.
Q: What kind of support options does Live Assist for Microsoft Dynamics 365 offer?
Live Assist for Microsoft Dynamics 365 offers support via online.
Q: What other applications or services does Live Assist for Microsoft Dynamics 365 integrate with?
Live Assist for Microsoft Dynamics 365 integrates with: Apple Business Chat, Microsoft Dynamics 365, Facebook Messenger, Instagram, LivePerson, Twilio, X (Twitter), and WhatsApp.
Q: Does Live Assist for Microsoft Dynamics 365 have a mobile app?
Yes, Live Assist for Microsoft Dynamics 365 has a mobile app for iPhone, iPad, and Android.
Q: What type of training does Live Assist for Microsoft Dynamics 365 provide?
Live Assist for Microsoft Dynamics 365 provides training in the form of documentation and webinars.
Q: Does Live Assist for Microsoft Dynamics 365 offer a free trial?
Yes, Live Assist for Microsoft Dynamics 365 offers a free trial.
Q: How much does Live Assist for Microsoft Dynamics 365 cost?
Pricing for Live Assist for Microsoft Dynamics 365 starts at $49 per month.
Live Assist for Microsoft Dynamics 365 Product Features
Campaign Management
Lead Management
Supported
Multi-Campaign
Supported
Channel Management
Not Supported
Contact Database
Not Supported
Email Marketing
Not Supported
Event Triggered Actions
Not Supported
Customer Engagement
Live Chat
Supported
Analytics
Not Supported
Churn Management
Not Supported
Communication Management
Not Supported
Community Management
Not Supported
Content Syndication
Not Supported
Feedback Collection
Not Supported
Gamification
Not Supported
Video Content
Not Supported
Customer Satisfaction
Call Reporting
Supported
360 Degree Feedback
Not Supported
Analytics
Not Supported
Complaint Monitoring
Not Supported
Feedback Collection
Not Supported
Survey Management
Not Supported
Customer Service
Alerts / Escalation
Supported
Live Chat
Supported
Queue Management
Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Email Management
Not Supported
Knowledge Base
Not Supported
Performance Metrics
Not Supported
Self Service Portal
Not Supported
Social Media Integration
Not Supported
Surveys & Feedback
Not Supported
Virtual Assistant
Not Supported
Workflow Management
Not Supported
Live Chat
Canned Responses
Supported
Proactive Chat
Supported
Screen Sharing
Supported
Third Party Integration
Supported
Transfers / Routing
Supported
Website Visitor Tracking
Supported
Customizable Branding
Not Supported
Geo Targeting
Not Supported
Offline Form
Not Supported
