Audience
Financial institutions seeking a conversational platform to level up and optimize their digital customer service
About Unblu
Unblu is a privately held Swiss company founded in 2008 that provides financial institutions with the best technology to enrich the digital experience of their customers by extending their customers’ touch points and collaboration capabilities.
The Unblu Conversational Platform enables client service agents and visitors to engage, converse, browse & collaborate.
Unblu's technology has passed rigorous security reviews and penetration tests at many leading global banks and financial services institutions.
Unblu’s Secure Instant Messaging solution help banks provide a WhatsApp experience while remaining compliant. Live Chat is an effective way to provide outstanding customer care and support in real-time.
Unblu’s HD Video and Voice solution provides a personalized service that clients will love.
Co-Browsing software let agents and advisors collaborate in real-time with customers to discuss opportunities, fill out forms or purchase products online.
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Integrations
Company Information
Unblu
Founded: 2008
Switzerland
www.unblu.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
24/7 Live Support
Online
Unblu Frequently Asked Questions
Q: What kinds of users and organization types does Unblu work with?
Unblu works with these users and organization types: Mid Size Business and Enterprise.
Q: What languages does Unblu support in their product?
Unblu supports these languages: English.
Q: What kind of support options does Unblu offer?
Unblu offers support via phone support, 24/7 live support, and online.
Q: What other applications or services does Unblu integrate with?
Unblu integrates with: Appway Digital Banking, Avaloq Core, Backbase, CREALOGIX Digital Hub, ebankIT, Finastra Essence, Kore.ai, Octopus, Puzzel, Temenos Transact, Verint Community, and Enghouse Vidyo.
Q: What type of training does Unblu provide?
Unblu provides training in the form of documentation, live online, webinars, in person, and videos.
Unblu Product Features
Chatbot
Natural Language Processing
Supported
Call to Action
Not Supported
Context and Coherence
Not Supported
Human Takeover
Not Supported
Inline Media / Videos
Not Supported
Machine Learning
Not Supported
Payment Integration
Not Supported
Prediction
Not Supported
Ready-made Templates
Not Supported
Reporting / Analytics
Not Supported
Sentiment Analysis
Not Supported
Social Media Integration
Not Supported
Live Chat
Canned Responses
Supported
Customizable Branding
Supported
Geo Targeting
Supported
Screen Sharing
Supported
Offline Form
Not Supported
Proactive Chat
Not Supported
Third Party Integration
Not Supported
Transfers / Routing
Not Supported
Website Visitor Tracking
Not Supported
Screen Sharing
Desktop / Browser Sharing
Supported
Annotations / Drawing Tools
Not Supported
Mobile Screen Sharing
Not Supported
Presenter Control Management
Not Supported
Remote Control
Not Supported
Screen Capture
Not Supported
Screen Mirroring
Not Supported
Screen Recording
Not Supported
Video Conferencing
Screen Sharing
Supported
Video Conferencing
Supported
Electronic Hand Raising
Not Supported
Mobile Access
Not Supported
On-Demand Webcasting
Not Supported
Presentation Streaming
Not Supported
Presentation Tools
Not Supported
Private Chat
Not Supported
Real-Time Chat
Not Supported
Record & Playback Ability
Not Supported
Two-Way Audio & Video
Not Supported
Whiteboard
Not Supported
