Audience
Automotive shops handling bookings, reschedules, and status calls; ecommerce and retail brands handling order status, returns, and subscriptions; restaurants taking phone and chat orders; and similar operators seeking to automate routine customer requests.
About Merrows
Merrows is a hosted AI customer-service agent for phone calls, website chat, SMS and email. Businesses configure its behavior in a reusable Playbook and connect it to commerce, booking, point-of-sale and help-desk systems to answer inquiries, check and place orders, manage bookings, and route requests to staff. It is designed for automotive repair shops, ecommerce and retail businesses, restaurants, and other service operators. Workflows include appointment scheduling and status updates, product and order inquiries, returns, subscription changes, and restaurant orders. A chat widget can be embedded in supported website builders. Teams can test conversations before going live and hand customers to a person when needed. The free plan includes 100 monthly web chat and email conversations; paid plans include a 14-day trial.
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Pricing
Starting Price:
$0/month
Pricing Details:
Free: $0/month for 100 conversations per month through web chat and email. Starter: $99/month, or $79/month when billed annually, with 250 monthly credits; overage is $0.45 per credit. Growth: $399/month, or $319/month when billed annually, with 1,200 credits; overage is $0.38 per credit. Scale: $999/month, or $799/month when billed annually, with 3,500 credits; overage is $0.32 per credit. Paid self-serve plans include a 14-day trial. Voice is $49/month and SMS is $29/month, or $69/month together; channel charges are monthly, including on annual plans. No setup fee is listed. Enterprise plans are custom-quoted and invoiced.
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Company Information
201 Creations LLC
United States
www.merrows.ai/
Videos and Screen Captures
Merrows conversation playbook editor for an ecommerce order-support skill.
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Product Details
Platforms Supported
Cloud
Training
Documentation
Merrows Frequently Asked Questions
Q: What kinds of users and organization types does Merrows work with?
Merrows works with these users and organization types: Small Business and Enterprise.
Q: What languages does Merrows support in their product?
Merrows supports these languages: English, German, Spanish, French, Korean, Polish, Ukrainian, Russian, Czech, Slovak, Croatian, Bulgarian, Italian, Japanese, Arabic, and Hebrew.
Q: What other applications or services does Merrows integrate with?
Merrows integrates with: Gladly, Gorgias, Kustomer, Mindbody, Recharge, Redo, Shopify, Shopmonkey, Square POS, Squarespace, Tekmetric, Webflow, Wix, WordPress, Zammad, Zendesk, and Zoho Desk.
Q: Does Merrows have an API?
Yes, Merrows has an API.
Q: What type of training does Merrows provide?
Merrows provides training in the form of documentation.
Q: Does Merrows offer a free trial?
Yes, Merrows offers a free trial.
Q: How much does Merrows cost?
Pricing for Merrows starts at $0/month.
