Audience
Agentforce Communications is designed for telecom and communications service providers seeking an AI-powered CRM platform to streamline operations, improve customer experiences, and increase revenue efficiency
About Salesforce Agentforce Communications
Agentforce Communications, formerly Communications Cloud, is Salesforce’s AI-powered CRM platform built specifically for communications service providers. It helps telecom companies modernize their middle-office operations with industry-specific applications, data models, and integrations. The platform leverages AI agents to deliver 24/7 automated customer support, streamline service workflows, and enhance overall customer experience. Tools like Billing Inquiry Manager use predictive and generative AI to resolve common billing issues quickly and reduce handling time. A communications-specific data model and enterprise product catalog simplify product lifecycle management and product-to-cash processes. Industry CPQ and workflow automation improve operational efficiency while reducing IT complexity. Agentforce Communications enables providers to increase ARPU, reduce churn, and drive revenue growth through intelligent, connected experiences.
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Pricing
Starting Price:
$325 per month
Free Trial:
Free Trial available.
Company Information
Salesforce
Founded: 1999
United States
www.salesforce.com/communications/cloud/
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
24/7 Live Support
Online
Salesforce Agentforce Communications Frequently Asked Questions
Q: What kinds of users and organization types does Salesforce Agentforce Communications work with?
Salesforce Agentforce Communications works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Salesforce Agentforce Communications support in their product?
Salesforce Agentforce Communications supports these languages: English.
Q: What kind of support options does Salesforce Agentforce Communications offer?
Salesforce Agentforce Communications offers support via phone support, 24/7 live support, and online.
Q: What other applications or services does Salesforce Agentforce Communications integrate with?
Salesforce Agentforce Communications integrates with: Collate and Salesforce.
Q: Does Salesforce Agentforce Communications have an API?
Yes, Salesforce Agentforce Communications has an API.
Q: What type of training does Salesforce Agentforce Communications provide?
Salesforce Agentforce Communications provides training in the form of documentation, live online, webinars, in person, and videos.
Q: Does Salesforce Agentforce Communications offer a free trial?
Yes, Salesforce Agentforce Communications offers a free trial.
Q: How much does Salesforce Agentforce Communications cost?
Pricing for Salesforce Agentforce Communications starts at $325 per month.
