Audience

For businesses lookinh to source feedback and surface reviews across various channels

About SmartCustomer

SmartCustomer is a comprehensive review management platform that helps brands to elevate their online presence by collecting, monitoring, and sharing brand and product reviews. Businesses use SmartCustomer to easily gather authentic feedback and surface them across the channels that matter most, resulting in expanded visibility and the development of vital trust signals for buyers and AI commerce.

Beyond review management, SmartCustomer provides deep customer feedback insights and NPS metrics to help brands make data-driven decisions and improve customer satisfaction. As an official Google Review partner, the platform enables businesses to leverage ratings to boost ad conversions, helping them stand out in search and shopping results, and optimize total ad performance.

SmartCustomer currently supports over 60K brands in building connections based on trust and transparency.

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Pricing

Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

See Integrations

Ratings/Reviews - 2 User Reviews

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 4.5 / 5
More Reviews for SmartCustomer Write a Review

Company Information

SmartCustomer
Founded: 2006
United States
www.smartcustomer.com

Videos and Screen Captures

SmartCustomer Screenshot 1
SmartCustomer Screenshot 1 SmartCustomer Screenshot 2 SmartCustomer Screenshot 3
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Online

SmartCustomer Frequently Asked Questions

Q: What kinds of users and organization types does SmartCustomer work with?
SmartCustomer works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does SmartCustomer support in their product?
SmartCustomer supports these languages: English.
Q: What kind of support options does SmartCustomer offer?
SmartCustomer offers support via phone support and online.
Q: What other applications or services does SmartCustomer integrate with?
SmartCustomer integrates with: BigCommerce, Buy Real Media, Cloutly, Facebook, Instagram, Magento, ProvenExpert.com, QuickBooks Online, Reviewsub, Shopify, and X (Twitter).
Q: What type of training does SmartCustomer provide?
SmartCustomer provides training in the form of documentation, live online, webinars, and in person.
Q: Does SmartCustomer offer a free trial?
Yes, SmartCustomer offers a free trial.

SmartCustomer Product Features

Review Management

Campaign Management Supported
Dashboard Supported
Negative Feedback Management Supported
Response Management Supported
Review Monitoring Supported
Review Notification Supported
Review Request Supported
Sentiment Analysis Supported
Social Sharing Supported
White Label Not Supported

SmartCustomer Additional Categories

SmartCustomer Verified User Reviews

Write a Review
  • A Sitejabber User
    Marketing Analyst
    Used the software for: 1-2 Years
    Frequency of Use: Monthly
    User Role: User
    Company Size: 100 - 499
    Design 5 out of 5 stars
    Ease 5 out of 5 stars
    Features 5 out of 5 stars
    Pricing 4 out of 5 stars
    Support 4 out of 5 stars
    Probability You Would Recommend? 9 out of 10

    "Online business and service reviews"

    5 out of 5 stars Posted 2020-08-18

    Pros: Sitejabber is an online portal to find authentic reviews online business and services offered by different brand. I have been using Sitejabber to find different customer reviews and authenticity of the brand. It provide frequent scam alerts going on related to different brands so that you can save yourself from falling prey.

    Cons: It is a great portal with a very good inventory of reviews across the services and businesses.

    Overall: Sitejabber offers review from authentic customers across a wide variety e of product and services. It helps creating a good brand image through the reviews of the customers. Users can easily create an account and can review any businesses and services. The review part is further categorised into multiple subdivisions which further to analyse quality and authenticity of different brands.

    Read More...
  • Kunal R.
    Manager
    Used the software for: Less than 6 months
    Frequency of Use: Monthly
    User Role: User
    Company Size: 26 - 99
    Design 5 out of 5 stars
    Ease 5 out of 5 stars
    Features 5 out of 5 stars
    Pricing 5 out of 5 stars
    Support 5 out of 5 stars
    Probability You Would Recommend? 10 out of 10

    "Intuitive tool to Gain Real Feedbacks "

    5 out of 5 stars Posted 2020-07-14

    Pros: Sitejabber is intuitive and powerful to gain and showcase user experiences. It indirectly helps businesses to generate more leads. It can also extract feedback from social media platforms.

    Cons: It worked great for me. Nothing to share about cons.

    Overall: Sitejabber is a very handy client review tool to collect feedback and add it in to showcase. I highly recommend this tool. It makes the user add their experiences with business services.

    Read More...
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