Audience
SparrowDesk is built for businesses, support teams, and managers who want to scale customer support without increasing headcount. Its audience spans SMBs, startups, and enterprises across industries like e-commerce, SaaS, finance, and healthcare.
About SparrowDesk
SparrowDesk is an AI-powered customer service platform built to help businesses deliver faster, smarter, and more scalable support. At its core is Luna, the AI Agent, which auto-resolves up to 60% of tickets, providing customers with instant 24/7 assistance while reducing team workload. For agents, Luna Copilot works directly inside the inbox—offering AI-driven ticket summaries, smart reply suggestions, and quick knowledge access to improve efficiency and accuracy. SparrowDesk unifies conversations from email and live chat into a single workspace, keeping full context across every interaction. Customers can also access branded self-service portals that surface relevant articles, cutting down on ticket volume. Managers gain real-time visibility through dashboards and custom reports to track SLA performance, agent productivity, and emerging support trends. With a no-code workflow builder, teams can automate repetitive tasks and standardize processes without engineering resources.
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Pricing
Starting Price:
$16/seat/month
Free Trial:
Free Trial available.
Company Information
SparrowDesk
Founded: 2017
United States
www.sparrowdesk.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Documentation
Webinars
Videos
Support
Phone Support
24/7 Live Support
Online
SparrowDesk Frequently Asked Questions
Q: What kinds of users and organization types does SparrowDesk work with?
SparrowDesk works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does SparrowDesk support in their product?
SparrowDesk supports these languages: English.
Q: What kind of support options does SparrowDesk offer?
SparrowDesk offers support via phone support, 24/7 live support, and online.
Q: What other applications or services does SparrowDesk integrate with?
SparrowDesk integrates with: Attio, Gmail, HubSpot CRM, Linear, Pipedrive, Salesforce, Shopify, Slack, SparrowCRM, SurveySparrow, and WhatsApp.
Q: Does SparrowDesk have an API?
Yes, SparrowDesk has an API.
Q: What type of training does SparrowDesk provide?
SparrowDesk provides training in the form of documentation, webinars, and videos.
Q: Does SparrowDesk offer a free trial?
Yes, SparrowDesk offers a free trial.
Q: How much does SparrowDesk cost?
Pricing for SparrowDesk starts at $16/seat/month.
Q: What pricing for support is available for SparrowDesk?
SparrowDesk offers support included with purchase.
Q: What pricing for training is available for SparrowDesk?
SparrowDesk offers training included with purchase.
SparrowDesk Product Features
Customer Service
Alerts / Escalation
Supported
Email Management
Supported
Knowledge Base
Supported
Live Chat
Supported
Performance Metrics
Supported
Queue Management
Supported
Self Service Portal
Supported
Social Media Integration
Supported
Virtual Assistant
Supported
Workflow Management
Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Surveys & Feedback
Not Supported
