Audience
Businesses and support agents seeking a tool to manage documentation, knowledge bases, and support tickets
About Twig
Twig semantically analyzes your documentation, knowledge bases, and past support tickets. Answering complex customer questions and reducing costs by 30%. AI models are trained on publicly available data. Increase productivity and reduce variance in support quality. Twig is an AI layer that works on top of your existing customer support applications. Twig helps your support agents respond quickly to customers with better responses. We use the latest AI has to offer to make every support agent a superstar. AI scans through all your documentation, knowledge bases, support tickets, etc to provide a recommended response. Citations help you know that the response is accurate and increases trust. AI betters itself by learning from your agents. Improving agent productivity and keeping high-quality CSAT is critical to every CX organization. Brings higher minimum standards on response quality and helps agents notice potential risks in responses.
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Integrations
Company Information
Twig
United States
www.twig.so/
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Product Details
Platforms Supported
Cloud
Training
Documentation
Support
Online
Twig Frequently Asked Questions
Q: What kinds of users and organization types does Twig work with?
Twig works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Twig support in their product?
Twig supports these languages: English.
Q: What kind of support options does Twig offer?
Twig offers support via online.
Q: What other applications or services does Twig integrate with?
Twig integrates with: AI Agents Directory, Dash, Docusaurus, Docz, Dropbox Paper, Eclipse PHP, FuelPHP, GitBook, GitHub, Google Chrome, Salesforce, ServiceNow, and Zendesk.
Q: What type of training does Twig provide?
Twig provides training in the form of documentation.
