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At a Glance
Market Segments
Mid-Market (50.0% of reviews)
Small-Business (38.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Haptik
Star Rating
(167)4.5 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Haptikyellow.ai
Star Rating
(106)4.4 out of 5
Market Segments
Small-Business (38.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about yellow.aiSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that yellow.ai excels in its Customization Interface with a score of 9.3, allowing for extensive personalization of chatbots, while Haptik's interface received a lower score of 7.9, indicating less flexibility in customization options.
- Reviewers mention that yellow.ai's Sequencing feature is highly rated at 9.5, enabling effective message delivery, whereas Haptik's sequencing scored 8.6, suggesting it may not be as robust in managing conversation flows.
- G2 users highlight that yellow.ai's AI capabilities, particularly in Natural Language Understanding (NLU), scored 8.3, which is slightly better than Haptik's 8.2, indicating a marginally superior ability to understand user intent.
- Users on G2 report that yellow.ai's Quality of Support is rated at 8.4, while Haptik shines with a score of 8.8, suggesting that Haptik may provide a more responsive and helpful support experience.
- Reviewers say that yellow.ai's Live Chat feature scored 8.7, which is higher than Haptik's 8.2, indicating that yellow.ai may offer a more effective real-time communication tool for users.
- Users report that Haptik's Product Direction received a high score of 9.5, reflecting positive feedback on its future development and innovation, while yellow.ai's score of 8.5 suggests it may not be perceived as favorably in terms of future enhancements.
Pricing
Entry-Level Pricing
Haptik
No pricing availableyellow.ai
No pricing availableFree Trial
Haptik
No trial information availableyellow.ai
Free Trial is available
Ratings
Meets Requirements
8.3
115
8.4
72
Ease of Use
8.8
115
8.7
75
Ease of Setup
8.4
81
8.1
34
Ease of Admin
8.5
71
8.4
33
Quality of Support
8.8
114
8.4
70
Has the product been a good partner in doing business?
9.1
71
8.6
33
Product Direction (% positive)
9.4
106
8.5
63
Features by Category
Messenger
8.4
22
9.5
10
7.3
22
9.2
11
8.0
21
8.7
9
7.8
22
9.3
10
Channels
7.5
19
8.8
8
7.8
19
9.0
7
6.8
13
9.2
6
6.3
14
8.3
7
7.6
15
9.2
6
Customers
8.1
19
8.7
9
8.2
19
7.9
8
8.6
23
8.0
10
8.0
22
8.0
9
6.9
21
8.7
10
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.4
25
8.5
8
8.3
26
8.6
11
8.2
24
8.3
11
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.2
24
8.5
8
8.3
23
9.0
10
8.7
25
8.5
10
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Responses
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
9.0
5
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
8.7
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
8.8
8
Not enough data
7.5
8
Not enough data
8.5
8
Automation
Not enough data
9.0
8
Not enough data
9.2
8
Not enough data
7.9
8
Artificial Intelligence
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
8.8
8
Generative AI
6.8
16
Not enough data
6.9
16
Not enough data
Agentic AI - Bot Platforms
7.8
6
Not enough data
6.7
6
Not enough data
6.4
6
Not enough data
6.4
6
Not enough data
7.2
6
Not enough data
6.1
6
Not enough data
6.7
6
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
9.3
14
Not enough data
9.2
14
Not enough data
9.0
10
Not enough data
9.0
13
Not enough data
8.0
9
Internal Use
Not enough data
8.4
16
Not enough data
9.2
11
Not enough data
8.3
12
Not enough data
8.7
13
Not enough data
8.3
13
Not enough data
8.7
13
Generative AI
7.7
10
Not enough data
Self-Service Experience
8.2
32
Not enough data
8.1
33
Not enough data
7.4
31
Not enough data
8.0
29
Not enough data
7.9
33
Not enough data
Self-Service Platform
8.5
31
Not enough data
8.0
35
Not enough data
8.1
33
Not enough data
8.2
32
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
Not enough data
Not enough data
7.7
5
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Haptik and yellow.ai are categorized as AI Customer Support Agents, Conversational Marketing, Bot Platforms, and AI Agents For Business Operations
Unique Categories
Haptik is categorized as Customer Self-Service
yellow.ai is categorized as WhatsApp Marketing, Customer Service Automation, Chatbots, Live Chat, and Conversational Commerce Platforms
Reviews
Reviewers' Company Size
Haptik
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
yellow.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
7.6%
Financial Services
7.6%
Computer Games
6.3%
Retail
5.7%
Real Estate
5.7%
Other
67.1%
Financial Services
14.9%
Information Technology and Services
12.9%
Computer Software
9.9%
Banking
7.9%
Food & Beverages
6.9%
Other
47.5%
Alternatives
Discussions
What if someone uses abusive language?
1 Comment
Official Response from Haptik
Great question, Murtuza. Depending on the context of the conversation, the bot will use a combination of Haptik's Small Talk module (commonly known as...Read more
Haptik has no more discussions with answers
Can we use python for bot's coding and can we integrate it with a good UI in your platform?
2 Comments
MC
Hi Sudheer,
kindly redirect your question to community: http://community.yellowmessenger.comRead more
Can we have any discount model for the local stores
1 Comment
VV
Hi Sai Surya,
To democratize AI and help brands #GetAiReady, we've launched a program to claim a free AI-powered WhatsApp chatbot for 3 months.
Check out:...Read more
yellow.ai has no more discussions with answers
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