Dialpad Support Reviews & Product Details

I have been using Dialpad Support for a year and a half now and I love the AI features, interactive interface, and the ability to track calls and emails. Dialpad Support is fast and easy to work with, and I particularly appreciate that they adapt their service to meet the specific needs of our office. We send out a high volume of communications via phone and email, and our previous systems were outdated and cumbersome. Dialpad Support has significantly elevated our service by providing a secure and unified platform for handling phone lines and email access. Additionally, the transition to Dialpad from CIC was seamless, requiring only one training session for our entire office. I value how Dialpad Support quickly addresses and resolves technical issues we encounter, providing timely updates. Overall, their adaptability and strong support make them incredibly valuable, especially in a university setting where secure communication is essential. Review collected by and hosted on G2.com.

I feel like a lot of the glitches are caused by our high traffic of calls and emails, and I wish Dialpad Support would work to expand the capabilities of the software instead of just patching things up as we go along. Additionally, they could improve some features in the interface, such as the channel switches, availability status settings, and the information found in dashboards and analytics sections. Review collected by and hosted on G2.com.

Easy to use, Very straightforward and creating flows are easy. Integration is also easy and documentation is easy to understand. It is one of the best softphones i have seen.

Easy to Implement. Customer Support is pretty decent. My useage is quite less, we use it for external queries Review collected by and hosted on G2.com.

Integration Process should be changed as we need to raise a request individually every time to whitelist new domains. Needs a bit of improvement with Payload sent from webhooks & sockets. Review collected by and hosted on G2.com.

What Stands out most about Dialpad support is how easy and seamless the entire experience is, from implementation to day to day use. Dialpad makes everything smooth- easy to use, quick to implement and very intuitive even for non tech users. Their customer support team is responsive and knowledgeable, aways ready to help. We in the team use Dialpad daily, and the range of features they assist with is amazing- like AI transcription, call routing, recording, screen sharing its impressive. Moreover its integration with tools like google workspace and slack was seamless, thanks to their guidance. Overall it's efficient, well supported and built for frequent use. Review collected by and hosted on G2.com.

While overall solid response times can occasionally lag during peak hours, especially for nor non-urgent queries. Some advanced troubleshooting requires multiple follow-ups or escalations. Also while integrations are generally smooth, custom integrations or niche tools may need more support documentation. Review collected by and hosted on G2.com.

Their support is top notch and everyone has been super friendly. Have yet to miss a call or message. So far it's been awesome! I'm very impressed. I signed up for the trial with no issues and had a quick sales call with them to verify features before I converted to a paid account. Been happy with DialPad after leaving RingCentral Review collected by and hosted on G2.com.

. The only one thing I will say for SMS and MMS is that it is fundamentally not secure or reliable as it is not encrypted and doesn’t have bidirectional information sharing or delivery verification etc. Review collected by and hosted on G2.com.

Dialpad Support helps answer questions without having to sit on hold. Review collected by and hosted on G2.com.

I don't have a downside to Dialpad support. It always works for me. Review collected by and hosted on G2.com.

Dailpad Supportb has all features operating and it offers proactive measures to handling clients queries

The developer issues a precise and flexible training, and there are helpful documents available

The AI incorporation makes some features including live transcription successful Review collected by and hosted on G2.com.

Dailpad Support has accuracy issues in matters transcription, where we need some manual intervention or editing

Some times, calls experience some lags or connection issues, which irritates users Review collected by and hosted on G2.com.

I've been using Dialpad for a while now, and I have to say their customer support is absolutely outstanding! Every time I reach out, they are always available with no wait time, which is a rare find these days. Whether I contact them via chat, phone, or email, I am always greeted by a knowledgeable and friendly support agent who genuinely wants to help.

What really sets Dialpad apart is how proactive their support team is. Instead of just giving generic responses or scripted troubleshooting steps, they actually go into my account, investigate the issue firsthand, and guide me through the fix. This level of hands-on support makes the process so much easier and efficient.

On top of that, they don’t just stop at fixing the immediate issue—they actually follow up! I’ve had multiple instances where a support agent called me back just to make sure everything was working smoothly, which shows they truly care about customer satisfaction.

If you're considering Dialpad, know that you're not just getting a great VoIP solution, but also a top-tier support team that makes sure you’re never left hanging. Highly recommend! Review collected by and hosted on G2.com.

None at all! Dialpad support is always responsive, helpful, and proactive in resolving issues quickly. Review collected by and hosted on G2.com.

The amount of APIs the provide are really useful to integrate it in our flow Review collected by and hosted on G2.com.

The call transcription feature leaves much to be desired, as it often contains numerous errors. Review collected by and hosted on G2.com.

What I really appreciate about Dialpad’s support is that they don’t just give you a quick answer—they take the time to explain how to do something clearly, and then follow up with helpful articles so you can revisit the steps anytime. Review collected by and hosted on G2.com.

One challenge I’ve experienced is that frontline support often doesn’t have the answers and frequently needs to escalate to the telephony team, which can delay resolution by several days. Review collected by and hosted on G2.com.

We are extremely excited to be able to gather valuable data with the Dialpad support insights/analytics. Now we can monitor all our agents and contact centers with an easy click of a button. We are also excited for the automatic ai transcription - being able to look back on a quick summary of a call with action items is very useful. Review collected by and hosted on G2.com.

We do wish that we could ring all members of a contact center simultaneously like departments. Review collected by and hosted on G2.com.