HubSpot Sales Hub Reviews & Product Details

The interface is intuitive, the workflows are easy to set up, and the integrations fit smoothly into our tech stack. As Vice President Marketing, I work closely with our sales team and HubSpot makes it simple to align activities, track engagement, and keep deals moving. The visibility across pipeline, tasks, and communication is clear and helps us stay focused on the right priorities. Review collected by and hosted on G2.com.

There are moments where customization options feel a bit limited compared to other CRMs. Reporting can require workarounds for more advanced needs. These are not blockers, but areas that could be improved as teams scale. Review collected by and hosted on G2.com.

HubSpot Sales Hub sticks out for its ease of use and intuitive interface. Setting up pipelines, dealing with contacts, and tracking deals is straightforward. Implementation is smooth I was capable of get the basic setup strolling speedy while not having a good deal technical assist. I use it daily to control my contacts, track offers, and automate repetitive responsibilities, which continues my workflow regular and organized. It additionally integrates nicely with my e mail and different equipment, making the general workflow seamless. The reporting and analytics deliver clean insights into income overall performance, and support sources, such as tutorials and community boards, help resolve troubles fast the customer support is responsive and helpful Review collected by and hosted on G2.com.

Some superior features are most effective available on higher-tier plans, which may be proscribing for smaller teams. Occasionally, customizing workflows or reports takes a few greater steps, which will be simplified. With such a lot of equipment and options, the platform can feel a bit overwhelming in the beginning for new users Review collected by and hosted on G2.com.

Email sequences, task management, contact monitoring, and analytics are all consolidated into one well-organized location by HubSpot Sales Hub, enabling my team to operate efficiently without jumping between applications. I really appreciate the platform's ease of use. The UI makes it straightforward to teach new team members, and the processes, sequencing, and connections are easy to set up. Every week, its automation and reporting capabilities save hours. Review collected by and hosted on G2.com.

Setting up more sophisticated features can have a steep learning curve, and some tools need higher tiers to reach their full capabilities. The UI can occasionally feel sluggish or crowded, and there may be sporadic delays in synchronizing with external inboxes. Additionally, I wish there were more flexible choices for reporting and sequence modification without requiring upgrades. Review collected by and hosted on G2.com.

HubSpot has spent a lot of time building out the sales workspace and making a home for salespeople to log into. This has helped immensely when it comes to the speed of onboarding and implementation and gives people using HubSpot the ability to stay focused in one area and lean on simplicity for clarity and the ability to scale their outreach immensely. I think that this has been an incredible investment on HubSpot's part, and I'm excited for features that they continue to roll out in this space.

Additionally, Breeze.ai has continued to improve year over year. The Breeze.ai roll-up that can look at an entire record set of fields and activities is incredibly helpful when thinking about a quick overview for a sales member wanting to understand the context. I've been impressed with how AI has continued to grow inside of HubSpot. Review collected by and hosted on G2.com.

More and more features are being added, which is always a good thing, but making sure that simplicity stays the main focus will be key for HubSpot continuing to improve. They have a number of AI features that are hidden behind credits, and even as someone who works in HubSpot every day, I still struggle to understand credit usage and have had a hard time justifying building out a lot of functionality that is reliant on credit features. Having a variable cost when it comes to a CRM can be a really difficult thing for a sales operations team, even if the AI credits are used in a helpful manner. It's still difficult to not know how much you're going to be paying for your CRM based on how much your team is using the AI. Review collected by and hosted on G2.com.

What I like best about HubSpot Sales Hub is how seamlessly it keeps everything organized and connected. The visibility into deals, activities, and communication makes it easy to track progress without chasing information. I also love how intuitive the tools are—tasks, sequences, and automated reminders help ensure nothing falls through the cracks, and the integration with the rest of HubSpot keeps the entire workflow streamlined. It makes managing sales processes feel far more structured and efficient. Review collected by and hosted on G2.com.

What I dislike about HubSpot Sales Hub is that some of the more advanced features—especially around reporting, forecasting, and workflow customization—require higher-tier plans. It can feel limiting when you want to build something more tailored without jumping to a more expensive subscription. At times, the system can also feel a bit rigid, and certain views or filters aren’t as flexible as I’d like. Review collected by and hosted on G2.com.

I really appreciate how effortlessly it tracks every email I send, making it much easier to import new leads and contacts. This allows me to concentrate on selling rather than wasting time on tedious data entry tasks. Review collected by and hosted on G2.com.

As a relatively light user, I haven't encountered any real downsides. However, the sheer number of features can feel a bit overwhelming and complex at times. I primarily use it as a CRM to manage my customers and to keep a record of the individual emails and calls I have with them. Since I don't run email campaigns, I occasionally find the interface to be more complicated than I need. Review collected by and hosted on G2.com.

What I like most about HubSpot Sales Hub is how seamlessly everything works together. Prospecting, email sequences, tasks, call logs, meeting links, pipeline tracking, it’s all in one clean, intuitive interface. The AI features are a big bonus too: suggested actions, email drafting, and call summaries save a huge amount of time and help me stay organised without feeling overwhelmed.

It’s one of the few tools where both new reps and experienced sellers can be productive almost immediately. The visibility it gives into deals, activities, and next steps makes managing my pipeline so much easier. Review collected by and hosted on G2.com.

The only downside is that some of the more advanced features — especially around automation, reporting, and AI, are locked behind higher-tier plans. It can feel limiting when you know the platform can do more, but you need to upgrade to access it.

Additionally, customization in certain parts of the sales pipeline can be a bit rigid. Nothing that breaks the workflow, but sometimes I wish there was slightly more flexibility in tailoring views and automation logic without workarounds. Review collected by and hosted on G2.com.

Lots of features and it works well across an entire organization by not focusing on the utilities of features of only one arm Review collected by and hosted on G2.com.

As someone in sales, it feels like there is waaaay too much and I wish there was a simplified view which only showed options or features that are relevant to my daily workflow. I would say 90% or more of the features I don't use and simply find confusing Review collected by and hosted on G2.com.

Hubspot had a few updates to make the experiences even smoother, so they had to change the layout of the pages, plus added new features that made it easy to reach out to any aspect that you may need Review collected by and hosted on G2.com.

They have improved the services, and they have started adding more video to learn smoothly how to use it. Also, with the up-to-date new layout, you can easily move between pages on the site and complete tasks in a smooth way Review collected by and hosted on G2.com.

I like that HubSpot Sales Hub offers the feature to review the last contact made with leads and provides location details, which is incredibly helpful for managing communication. The ability to receive notifications when leads come in and easily identify whether they are recycled or new leads streamlines my workflow, making lead management much more efficient. I also appreciate how easy the initial setup was; it was a simple one-click process and instantly ready to use. These features combined make the HubSpot Sales Hub a valuable tool in enhancing my work efficiency and effectiveness. Review collected by and hosted on G2.com.

I think the main issue I encounter with HubSpot Sales Hub is the presence of bugs which tend to make the system slow, particularly during peak times. This affects the platform's efficiency, especially when new leads come in. Review collected by and hosted on G2.com.