Passionate about service. Author of The Service Culture Handbook. Customer Service trainer on LinkedIn Learning.

CEO, Analyst, Advisor | #CX, #EX, #ITSM, #IT, Fellow of the Institute for Digital Transformation

Senior Manager Home Depot Technology Support, Pres HDI Austin Texas, Family, Fishing, skiing, all things cool.

I help you improve sales & increase revenue #Startups #Marketing #Social #Sales #ITSM #Food @HuffPostbiz Top 100 #CustServ #CEO @IT_Chronicles

Leadership Keynote Speaker and Best-Selling Author

I’m a really old digital native. I did a TEDx talk. #education #futureofwork #CX #ITSM

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