PinnedLNH·Mar 22Whole Systems, Units of Understanding, and BricolageI am inspired by Claude Lévi-Strauss’ concept of bricolage and its potential application to the design of responsive and adaptable public…
PinnedLNH·Aug 12, 2023Organizations as fields of playFundamental conditions that enable delivery successA response icon1A response icon1
PinnedLNH·Jan 26, 2024Policy and Delivery: Observations of an organizational ethnographerCaricatures of delivery setups, derived from 7 contexts
PinnedLNH·Nov 22, 2023Policy design, service design, systems thinkingA bit of a wanderA response icon2A response icon2
LNH·Apr 26Replicating Service Building Blocks: A Layered ApproachYesterday, in response to a LinkedIn post I’d made, about Service Patterns, someone asked me the following question: How do you replicate…
LNH·Jun 21, 2025Weeknote 21Research, interviews, observation, facilitation, digestion, findings, and. A presentation
LNH·Apr 7, 2025Service PatternsAnd legislation and regulations as public emotion in a time of crisis and disruption
