I bought an Epson EcoTank ET-8550 from Coolblue specifically for my professional illustration work.
After working perfectly for a few months, the printer suddenly started having serious paper-feeding problems. I sent the printer to Coolblue under warranty. After several days, I was informed that the repair service was unable to repair the product and that the printer was being sent back to me. What I find particularly disappointing is that I had previously been told that if the product could not be repaired, Coolblue would consider a replacement or another solution. Instead, the printer was simply returned to me without the problem being resolved??? what?
In their email, they said that my printer had no issues. But I have now tested the printer again after receiving it back, and the exact same fault is still occurring. So what did they do with it all these days i wonder?
This printer is a professional tool that I rely on for my work, and being left with a faulty €€€ printer after sending it in for warranty repair is simply not an acceptable solution!!