Weeknotes S1 E10
✨ Good things
Received some positive feedback for the piece of working identifying the pain points both front and back stage of the SEN part of the ST service.
✏️ What am I working on?
I had a bit of extra time to work on the service user side of the application journey mapping. I thought more about how service patterns would be useful for this work to improving the front end interaction. I compared this against the pain points in the back end to identify where this is causing failure demand.
💡 What did I learn?
DWP have been running some super sessions show casing their work. I was able to drop into their session on ‘How UCD can help you’. My main takeaway was the basics of adopting a UCD mindset, moving from complexity to simplicity, the trap of deliver now to putting the foundations down to getting it right first time.
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I was also able to catch the beginning of Stockport Family Context Toolkit Show & Tell. An incredible piece of work to cut the time down for Social Workers look for contextual data. It was interesting to see how they had taken a UCD approach, conducting a significant amount of User Research and delivering it in an Agile way.
✅ What did I achieve/do?
Not a crazy week so tied up the insights on SEN applications and planned future transformation work for the service. Going back to a UCD mindset, making sure that we understand the need and get it right first time (or as right as we can!).
🔜 Coming up?
Planning for an implementation of a CRM for the School Transport service that should begin to close up some gaps. Will be delivering this in an ‘Agile way’ so keep an eye on updates here.
Will finally be joining a Lean Green Belt cohort, looking forward to seeing what this has in store.
💭 Anything else
Few interesting articles I read this week:
Why you should set up a Service Communities: Read while pondering how to connect up a service that sits across a number of teams.
Show us your messy bits: Seen on ‘X’, good piece that resonated with me with a bit of chaos into order.
UCD approach to designing reporting tools: This was a project that I worked on in my last role, challenging but enjoyable experience and outlines a lot of the work that I did with Sam.
