Weeknotes S1 E8
Missed last few weeks so here’s a run down of those weeks, if anything helpful for myself to reflect and test my memory! (w.b. 28th Aug).
✨ Good things
Attended the 6-weekly Children’s Service Participation Network meeting. A great group of Children’s Service practitioners looking to improve the way that the voice of the service user can be built into service development. Plan is to do a short piece next meeting on how User Research can be a method to capture user feedback.
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✏️ What am I working on?
Half way through a Blueprint ‘lite’ of the SEN Transport process and running some 1:1 research interviews.
🤔 Challenges?
Service mindset of needing to roll a bootstrapped solution vs taking a slow, more strategic approach to changes. This has been difficult to balance as the short-term solution quickly becomes redundant as soon as new level of service pressures is reached.
💡 What did I learn?
Had an brief but interesting conversation with a colleague regarding culture and readiness for change. We spoke about the nuances around motivation for change in the Local Gov and that Local Govs can be seen as ‘monopolies’, removing the impetus to make changes for the benefit of the user and also better financial decisions. An interesting thought that I’m still mulling over.
✅ What did I achieve/do?
First in person research session this week, it was much more responsive than being online where the delay gives you a fraction more time to react to what is being discussed. There is also that notion of feeling ‘safer’ behind a screen where I would have most of my notes. I still felt prepared with my questions, but need to go deeper on some of those questions, of course by asking why.
