Weeknotes S1 E7
✨ Good things
- AI for Design — Cross-Gov meet up. I could only attend first 30 mins so missed out on the group exercises but a really insightful meet. Interesting to see how other Gov and Local Gov orgs are using it and how bias it can be.
- Great to get coffee with a friend who’s Head of Brand at a local SME, directing their creative and design strategy. Funnily enough our work both has slide packs in common…
✏️ What am I working on?
- Tweaking service metrics and visuals
- Planning resource required for further service redesign activities from September
- Prepping HTST application journey mapping
- Working on my professional development plan/portfolio
🤔 Challenges?
Back onto some challenging number crunching, trying not to over design an excel spreadsheet that is intended to be basic and easy to understand. Need to re-familiarise myself with the basics of Power BI next week, especially as I had the luxury of a dedicated BI team in my last role!
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💡 What did I learn?
Won’t expand too much on this one here but attended a Yellow Belt Lean training day this week. Lots of interesting concepts and frameworks that have been taken from a production environment and applied to a service environment. Going to write a longer piece on how Lean and Service Design / User-Centred Design compare and contrast.
✅ What did I achieve/do?
Ran a retro for the first time in a while, just with a colleague so a safe space for it to be a bit janky. Used ‘Easyretro’ using the 4Ls method to capture feedback on a series of small projects. I had to add cards as headings and then the comments to place feedback. Just about worked and got plenty of feedback in 30 mins but will continue to add in the background before I do something with it…
🔜 Coming up?
- Will be looking at journey mapping some Home to School Transport applications in a case-study way to see where different pain points occur across the application journey and what resources input to getting the application from entry to completion.
- I’ll also be looking at applying a Service Pattern approach to simplify the application for the user and make the back-end more consistent.
💭 Anything else
- I’ve published my blog on Stickers if you want to have a slightly longer read (by 2 or 3 mins).
- I’ve seen that LocalGovCamp dates have been released for October so will be keen to attend my first event after mistiming holidays with the other events.
