Weeknotes S1 E9
✨ Good things
Making some headway on journey mapping SEN applications. There is a lot of service demand at the moment, which we are working on fixing, but will mean we can analyse use the user contact to identify user needs.
✏️ What am I working on?
Bit of traditional PM work this week setting out deliverables, KPIs for some upcoming projects.
🤔 Challenges?
Drilling down motivations for change and then getting buy-in for proposed change options. Being able to link this to the benefits of the solutions to of I also feel that we could communicate better how we work with clients and colleagues when we start a project. Might just borrow Martin Jordan’s Top 10 tips for working with Service Designers and pop them in a slide deck.
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💡 What did I learn?
Took part in our team’s Project Mgmt. 1-day training. Lots of content that is familiar but really helpful to see the PM approach that the team uses.
✅ What did I achieve/do?
Lots of small bits this week but delivered an insights pack from interviews and live observations highlighting pain points and staff experience.
🔜 Coming up?
Getting together to plan UCD lunch and learn in December.
💭 Anything else
Local Digital Stockport Family Context toolkit Show & Tell. Will be interesting to dip into this to see how they undertook an User focused and Agile delivery approach to this toolkit.
