Audience
Customer experience leaders requiring a solution to enhance support efficiency and accuracy
About Minded
Minded AI is an advanced customer support platform that deploys AI agents trained to replicate the problem-solving capabilities of human agents. These agents access customer data, consult help center articles, and execute actions to resolve issues, achieving a resolution rate exceeding 70% with 99.8% accuracy in production environments. Developed by experts with experience at Alibaba and Google, Minded AI emphasizes maximum accuracy and safety at scale, incorporating features like clarifying question prompts, avoidance of off-topic responses, and seamless transitions to human agents when necessary. The platform ensures enterprise-grade security with built-in Personally Identifiable Information (PII) masking, allowing sensitive data to remain within the client's environment, and maintains compliance with SOC 2 and GDPR standards. Minded AI's effectiveness is demonstrated through client success stories, such as achieving a 75% resolution rate within three months.
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Integrations
No integrations listed.
Company Information
Minded
United States
www.minded.com
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Videos
Support
Online
Minded Frequently Asked Questions
Q: What kinds of users and organization types does Minded work with?
Minded works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Minded support in their product?
Minded supports these languages: English.
Q: What kind of support options does Minded offer?
Minded offers support via online.
Q: What type of training does Minded provide?
Minded provides training in the form of documentation, live online, and videos.
