Audience
Small and midsize business managers who would like to engage the opportunities of business messengers and social media channels to receive incremental leads, raise sales and improve helpdesk
About Umnico
The ultimate omnichannel messaging solution that combines over 25 business messengers and social media in one chat-center and provides a capability of customer relationship management system, empowered by automation, so you can raise your sales and boost customer support performance with the same resources.
Umnico Inbox consolidates messages from all communication channels in one window, so your managers do not need to switch between different apps and tabs.
Free online chat widget for websites — Umnico Live Chat allows a brand to answer customer questions and assist in check out in real time. A chat widget on your site is also a proven way to reduce the expenses on phone support.
Social CRM allow you to engage your customers and prospects wherever is convenient for them: on WhatsApp, Facebook, Instagram, or other social media with a single CRM for small businesses. It will allow your team to segment, track and analyze all interactions with your clients in one place.
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Social Intents
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Broadly
Build a strong, lasting online presence and a reputation that helps you stand out in your area and win more business.
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Pricing
Starting Price:
$7 per month
Pricing Details:
Umnico lets you design your own tariff plan. Pay for instant messengers and social media required by your business needs only. Get a discount of up to 35% when paying for a tariff plan for a period of 3 to 24 months.
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Company Information
Umnico
Founded: 2018
umnico.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Webinars
In Person
Support
24/7 Live Support
Online
Umnico Frequently Asked Questions
Q: What kinds of users and organization types does Umnico work with?
Umnico works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Umnico support in their product?
Umnico supports these languages: English, German, Portuguese, Russian, and Spanish.
Q: What kind of support options does Umnico offer?
Umnico offers support via 24/7 live support and online.
Q: What other applications or services does Umnico integrate with?
Umnico integrates with: Kommo, Bitrix24, Discord, Facebook Messenger, Facebook, Instagram, Telegram, Vtiger CRM, and WhatsApp.
Q: Does Umnico have an API?
Yes, Umnico has an API.
Q: Does Umnico have a mobile app?
Yes, Umnico has a mobile app for Android, iPhone, and iPad.
Q: What type of training does Umnico provide?
Umnico provides training in the form of documentation, webinars, and in person.
Q: Does Umnico offer a free trial?
Yes, Umnico offers a free trial.
Q: How much does Umnico cost?
Pricing for Umnico starts at $7 per month.
Q: What pricing for support is available for Umnico?
Umnico offers support additional fee / premium available.
Q: What pricing for training is available for Umnico?
Umnico offers training included with purchase.
Umnico Product Features
Customer Communications Management
Chat / Messaging
Supported
Multi-Channel Communications
Supported
Personalization
Supported
Template Management
Supported
Batch Communications
Not Supported
Content Management
Not Supported
Email Distribution
Not Supported
Interactive Content
Not Supported
On-Demand Communications
Not Supported
Print Management
Not Supported
Video Content
Not Supported
Live Chat
Geo Targeting
Supported
Offline Form
Supported
Proactive Chat
Supported
Third Party Integration
Supported
Transfers / Routing
Supported
Website Visitor Tracking
Supported
Canned Responses
Not Supported
Customizable Branding
Not Supported
Screen Sharing
Not Supported
Umnico Verified User Reviews
Write a Review-
Probability You Would Recommend? 9 out of 10
"A Truly Impressive Omnichannel Messaging Solution" 5 out of 5 stars Posted 2025-09-23
Pros: Intuitive user interface, omnichannel support works seamlessly, strong automation & templates, and analytics & reporting are insightful
Cons: A few integrations are still maturing — there are occasional quirks when connecting certain channels or CRMs; some features could benefit from further polish.
Overall: Excellent. I've been looking for this kind of solution over the last six months and I bet I lucky that I found one
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