智能对话分析服务质量的相关内容

阿里云文档 2025-02-05

如何实现效果统计和服务质量分析

服务质量分析是反映了当前的登录用户权限下坐席人员的服务质量情况，包括了服务质量透视、服务质量趋势、服务质量得分分布、服务质量详情等分析。

问答 2024-08-26 来自：开发者社区

杭州银行与阿里云智能客服共同打造的智能对话分析平台是如何实现精准把控银行坐席服务质量的？

共有3条

< 1 >

跳转至： GO

更新时间 2024-08-27 09:18:23

本页面内关键词为智能算法引擎基于机器学习所生成，如有任何问题，可在页面下方点击"联系我们"与我们沟通。

智能对话分析您可能感兴趣

产品推荐

{"optioninfo":{"dynamic":"ture","static":"true"},"simplifiedDisplay":"newEdition","newCard":[{"title":"智能对话分析","link":"https://img.alicdn.com/tfs/TB1XY8hGYr1gK0jSZFDXXb9yVXa-1740-328.png","contentLink":"https://www.aliyun.com/product/sca","des":"智能对话分析 (Smart Conversation Analysis) 能实现从对话录音或者对话文本中，基于智能规则，分析对话内容，挖掘对话中可能存在的问题和机会。能帮助企业提升服务质量、监控舆情风险、优化服务策略。","btn1":"产品控制台","link1":"https://sca.console.aliyun.com/?spm=5176.130806.665591.pay1.7dca3f2cSeKblf","btn2":"产品价格","link2":"https://help.aliyun.com/document_detail/125904.html?spm=a2c4g.11186623.6.543.5b5761b8RFRhlt","btn3":"产品文档","infoGroup":[{"infoName":"产品推荐","infoContent":{"firstContentName":"云呼叫中心","firstContentLink":"https://www.aliyun.com/product/ccc?spm=5176.130806.1382902.1.7dca3f2cSeKblf","lastContentName":"自然语言处理","lastContentLink":"https://ai.aliyun.com/nlp?spm=5176.130806.1382902.3.7dca3f2cSeKblf"}},{"infoName":"产品入门","infoContent":{"firstContentName":"用户指南","firstContentLink":"https://help.aliyun.com/document_detail/139552.html?spm=a2c4g.11186623.6.546.5b5761b8RFRhlt","lastContentName":"常见问题","lastContentLink":"https://help.aliyun.com/document_detail/139552.html?spm=a2c4g.11186623.6.546.5b5761b8RFRhlt"}}],"icon":"","link3":"https://help.aliyun.com/document_detail/50807.html?spm=5176.130806.665591.price1.7dca3f2cSeKblf","iconImg":"https://img.alicdn.com/tfs/TB1.RCmrcVl614jSZKPXXaGjpXa-200-200.png","ifIcon":"img"}],"card":[],"search":[],"infoCard":[],"title":{"mainTitle":"mPaaS","subtitle":"源自于支付宝小程序框架，亿级线上业务体量的锤炼，安全性媲美支付宝原生能力。不仅面向自有 App 投放小程序，更可快速构建打包，覆盖支付宝、淘宝、钉钉等应用。","linkUrl":"https://www.aliyun.com/product/mobilepaas/mpaas-miniprogram","btnText":"查看详情"},"visual":{"topbg":"https://img.alicdn.com/tfs/TB1bQuBIYH1gK0jSZFwXXc7aXXa-3840-740.gif","icon":"","textColor":"dark"},"dataList":[{"summary":"啦啦啦","author":"wuwu","linksUrl":"#"}],"sceneCard":[],"txt":[]}

{"$env":{"JSON":{}},"$page":{"env":"production"},"$context":{"optioninfo":{"dynamic":"ture","static":"true"},"simplifiedDisplay":"newEdition","newCard":[{"title":"智能对话分析","link":"https://img.alicdn.com/tfs/TB1XY8hGYr1gK0jSZFDXXb9yVXa-1740-328.png","contentLink":"https://www.aliyun.com/product/sca","des":"智能对话分析 (Smart Conversation Analysis) 能实现从对话录音或者对话文本中，基于智能规则，分析对话内容，挖掘对话中可能存在的问题和机会。能帮助企业提升服务质量、监控舆情风险、优化服务策略。","btn1":"产品控制台","link1":"https://sca.console.aliyun.com/?spm=5176.130806.665591.pay1.7dca3f2cSeKblf","btn2":"产品价格","link2":"https://help.aliyun.com/document_detail/125904.html?spm=a2c4g.11186623.6.543.5b5761b8RFRhlt","btn3":"产品文档","infoGroup":[{"infoName":"产品推荐","infoContent":{"firstContentName":"云呼叫中心","firstContentLink":"https://www.aliyun.com/product/ccc?spm=5176.130806.1382902.1.7dca3f2cSeKblf","lastContentName":"自然语言处理","lastContentLink":"https://ai.aliyun.com/nlp?spm=5176.130806.1382902.3.7dca3f2cSeKblf"}},{"infoName":"产品入门","infoContent":{"firstContentName":"用户指南","firstContentLink":"https://help.aliyun.com/document_detail/139552.html?spm=a2c4g.11186623.6.546.5b5761b8RFRhlt","lastContentName":"常见问题","lastContentLink":"https://help.aliyun.com/document_detail/139552.html?spm=a2c4g.11186623.6.546.5b5761b8RFRhlt"}}],"icon":"","link3":"https://help.aliyun.com/document_detail/50807.html?spm=5176.130806.665591.price1.7dca3f2cSeKblf","iconImg":"https://img.alicdn.com/tfs/TB1.RCmrcVl614jSZKPXXaGjpXa-200-200.png","ifIcon":"img"}],"card":[],"search":[],"infoCard":[],"title":{"mainTitle":"mPaaS","subtitle":"源自于支付宝小程序框架，亿级线上业务体量的锤炼，安全性媲美支付宝原生能力。不仅面向自有 App 投放小程序，更可快速构建打包，覆盖支付宝、淘宝、钉钉等应用。","linkUrl":"https://www.aliyun.com/product/mobilepaas/mpaas-miniprogram","btnText":"查看详情"},"visual":{"topbg":"https://img.alicdn.com/tfs/TB1bQuBIYH1gK0jSZFwXXc7aXXa-3840-740.gif","icon":"","textColor":"dark"},"dataList":[{"summary":"啦啦啦","author":"wuwu","linksUrl":"#"}],"sceneCard":[],"txt":[]}}

智能对话分析

智能对话分析 (Smart Conversation Analysis) 能实现从对话录音或者对话文本中，基于智能规则，分析对话内容，挖掘对话中可能存在的问题和机会。能帮助企业提升服务质量、监控舆情风险、优化服务策略。

产品控制台

产品价格

产品文档

产品推荐

云呼叫中心

自然语言处理

产品入门

用户指南

常见问题

热门帮助文档

阿里云智能客服开发者社区

依托达摩院核心自然语言理解、语音、智能决策等技术，提供包括云呼叫中心、智能对话机器人、智能策略中心等能力平台，以及智能语音导航、智能外呼、智能对话分析、智能辅助、视频客服、数字人等产品，覆盖全链路智能服务场景。目前已有千余家国内外大中型企业和机构采用了阿里云智能客服解决方案，实现企业服务的智能化升级。

+关注

如何实现效果统计和服务质量分析

管理人员如何利用智能对话分析平台提升服务质量？

杭州银行与阿里云智能客服共同打造的智能对话分析平台是如何实现精准把控银行坐席服务质量的？

智能对话分析您可能感兴趣

产品推荐