智能对话分析洞察的相关内容

问答 2024-08-26 来自：开发者社区

通义听悟：全场景语音对话分析，自动化提炼业务洞察

人工语音分析效率低下，难以实现全面、及时的质量监控与问题发现。通义听悟依托语音识别（ASR）与大语言模型分析技术，可将实时语音流和各类音频文件（如客服通话、内部会议）转写为文本，并支持对音视频文件的内容进行智能分析。

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更新时间 2025-09-22 17:57:39

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智能对话分析

智能对话分析 (Smart Conversation Analysis) 能实现从对话录音或者对话文本中，基于智能规则，分析对话内容，挖掘对话中可能存在的问题和机会。能帮助企业提升服务质量、监控舆情风险、优化服务策略。

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依托达摩院核心自然语言理解、语音、智能决策等技术，提供包括云呼叫中心、智能对话机器人、智能策略中心等能力平台，以及智能语音导航、智能外呼、智能对话分析、智能辅助、视频客服、数字人等产品，覆盖全链路智能服务场景。目前已有千余家国内外大中型企业和机构采用了阿里云智能客服解决方案，实现企业服务的智能化升级。

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