Paddle Reviews & Product Details

Paddle provides a reliable, hassle-free payment platform with excellent global coverage. Their system handles taxes, compliance, and subscription management smoothly, so I can focus on developing my products instead of dealing with financial administration. Their support team is responsive and helpful whenever I need assistance. Review collected by and hosted on G2.com.

Overall, Paddle works very well for me, but the handling of discount codes in the web interface is quite limited. There is no support for discount code groups or for generating large batches of codes automatically, which would be very useful. I also suggested a new discount code type some time ago, but it hasn't been implemented yet. These are relatively small issues, but improving discount code management would make the platform even more efficient. Review collected by and hosted on G2.com.

- Easy and clean to use with all the functionality needed

- Easy integration with an existing web site - much easier than I anticipated

- The sandbox option is a great help in testing the integration and payments

- The possibility to edit a customer invoice after the purchase (add company name, address, even VAT ID, which will automatically reimburse the customer with added VAT during the purchase)

- Friendly and helpful support - they have never let me down Review collected by and hosted on G2.com.

I wish the payment form would be able to gather company name and address or the customer Review collected by and hosted on G2.com.

Our company has been working with Paddle for almost a year, and the overall experience has been outstanding. The platform makes it incredibly easy to handle payments, subscriptions, and compliance without having to manage the complexities ourselves. What truly stands out is the level of support we receive—our account manager, Jonathon Thorpe, has been exceptional. He regularly schedules calls with us, provides proactive guidance, and ensures that our questions are always answered quickly and thoroughly. This level of dedication has made the partnership feel smooth and reliable. Review collected by and hosted on G2.com.

There is nothing we dislike about Paddle. The platform has consistently met our expectations, and with the outstanding support from Jonathon Thorpe, we feel fully confident in continuing to scale our business with Paddle. Review collected by and hosted on G2.com.

Paddle is extremely useful for complete payment and tax management, especially for use in my SaaS that operates globally. I use Paddle as a payment provider because it solves a major pain point we would have: accepting various payment methods and multiple currencies worldwide, in addition to collecting sales taxes.

With Paddle, we don't need to deal with the complexity of tax compliance in different countries, as the platform takes care of all that for us. Additionally, it offers a very intuitive dashboard, which makes it easy to track daily subscriptions, received amounts, cancellations, and important metrics. The integration of Paddle into my platform was also extremely quick and easy, in less than a week it was fully ready for use by my users.

I use Paddle every day to manage subscriptions and payments, and the experience has been excellent. It simplifies the delivery of subscriptions and ensures that customers have a fast and secure payment experience. Review collected by and hosted on G2.com.

It's not something I really dislike, but I believe Paddle could improve by offering customer service in Portuguese to enhance contact in the support chat, and the possibility of accepting payments via Pix. These improvements would be a great differentiator for companies operating in Brazil, making the experience even more practical and accessible for our customers. Review collected by and hosted on G2.com.

Their customer support consistently delivers quick responses and solutions, maintaining a friendly and collaborative tone that I truly value, especially as a customer success manager myself. I also appreciate the clear communication about eligible partners and the rules for payments. Review collected by and hosted on G2.com.

This isn't an issue for me personally, but my clients have requested the ability to make changes to their subscription even while it is paused. They want to be able to adjust settings so that, when they resume, their current number of users is maintained. Review collected by and hosted on G2.com.

Paddle makes it extremely easy to manage all of my team's subscriptions in one place. I like being able to look up customers extremely quickly, see relevant transaction details immediately, and make any necessary changes to the subscription with ease (cancelation, refunds, changing client details, etc.). Customer support is prompt and always helpful. Review collected by and hosted on G2.com.

Very few downsides. On occasion, transactions get tied to a different email address than the one the user used to set up their account, and when that happens it can be hard to find their account or transaction in Paddle. Sometimes, it's inefficient to toggle back and forth between Paddle Classic and Paddle Billing. Review collected by and hosted on G2.com.

- Easy testing & setup

- Intuitive design

- Constantly adding new payment methods & features

- Regular quality of life updates to pre-existing features

- Prompt customer support and direct addressing of any issue Review collected by and hosted on G2.com.

- No support for Saudi local currency conversion for products

- Payment tax is be on the higher end Review collected by and hosted on G2.com.

The simplicity and flexibility of using the platform. It is possible to do everything you want with the APIs. We are currently on Claiss, but the new Billing version really offers a whole new potential to the product. Review collected by and hosted on G2.com.

As a former Classic customer, I find that the transition to Billing feels like a mountain of changes to make. It really doesn't encourage us to upgrade to Billing. Review collected by and hosted on G2.com.

I really enjoy using Paddle. One of the things I like the most is their Retain system, which helps recover potential customers and encourages them to complete their subscriptions. The integration process with our platform was smooth and straightforward, making it easy to get started. Paddle also offers excellent subscription management features and supports a wide variety of payment methods, which is essential for serving customers globally. On top of that, their support team is highly knowledgeable and genuinely helpful, always providing accurate solutions and guidance whenever needed. Overall, Paddle has made managing payments and subscriptions much easier and more reliable for our business. Review collected by and hosted on G2.com.

There’s nothing about Paddle that I didn’t like, just a few improvement points that I believe will eventually be implemented. I think it’s important to have the option to collect the user’s phone number before completing the subscription, which would help a lot with cart recovery through Retain. Another improvement that would be great is support for PIX payments, which is becoming an essential payment method in Brazil. Review collected by and hosted on G2.com.

What I like most about Paddle is how well it handles users who didn’t complete their subscription. They automatically send follow-up emails to help close the sale, which is incredibly useful.

I also love the ability to sell in multiple currencies and receive payments through various methods. The service is completely secure and the support team is always dedicated and attentive whenever I need help.

I’m extremely satisfied with Paddle! Review collected by and hosted on G2.com.

I honestly don’t have anything negative to say about Paddle, as I think the service is excellent.

Instead, I’d like to suggest a couple of improvements. It would be great to have the option to request the user’s phone number before they start the payment process. This could help increase cart recovery rates and allow us to follow up with users directly.

Also, it would be amazing to have Pix as a payment option, since it’s widely used in Brazil. Review collected by and hosted on G2.com.