Visible Reviews 

Don’t go with Visible. Just go with actual Verizon or someone else. First off they don’t even have a contact number. So any issues will be “dealt with” with Ai or people that just say somethings wrong on the backend over and over.

i just tried to switch mobile service and buy the new iphone 18 for them to flag my account for violating their terms when i’ve done nothing. and they won’t tell me exactly what terms were violated. funny thing is my husband literally just bought one from them and nothing went wrong with him. we’re returning it and never doing this company again. just save money, time and a headache and go with someone else who actually has costumer service to talk to and won’t flagging you for nothing.

If I could give zero I would. The transfer/ port prices was terrible! Says I could use my old phone then couldn't connect it. Meanwhile I am disconnected from my old service, charged for their service without getting any service! Went to another service- they couldn't get it resolved and couldn't get visible to port my number to them. Still was charged for a month of non service. No live help either = no help at all!! AWFUL 😞

It's funny that honesty and transparency are the words used to describe this company. I reported someone trying to get into my phone and I was advised to change my password and lock my sim card, which I did immediately. I wake up and Visible has allowed someone to transfer my phone and someone got access to all my online accounts running up thousands of dollars in purchases. I have chatted over 8 times checking on a resolution with no phone service. They keep changing the time frame. They refuse a refund because--"We cannot give a refund when someone is using the account". It doesn't matter if it's not the paying customer. I get one lie after another and here we are over 32 hours from my first report. The scammer had all of my details from Visible when they got into my phone. I'm not sure how that happened but I know I have no access to any financial means because someone was allowed to take over my phone and get access to all online accounts causing financial strain for me. I loved this phone service and always recommended it to everyone looking for a good service. Now, after going through this, I definitely would not recommend. The worst part is that Visible could care less and they keep lying, meanwhile I am paying for some stranger's phone service in California and I am in WV locked out of everything because someone changed all my information.

Bought sim from Best buy. Followed instructions and still wants to make me use esim. Contacted customer support. They said they'd call back on another number as they told me to reset. Never did.
Incredibly difficult to deal with and to set up. Go some where else

If I can give this company zero Stars I would and trust me there are so many people that say that but I mean it I've been so many reviews and this is the first one star I've ever given in 22 years. Not only is the customer service joke they absolutely know nothing about what they're saying when you start questioning what they say because it makes no logical sense they tell you what you want to hear hang up the phone with you and then nothing is ever done I have been spent four days have spoken with 14 agents and three supervisors none of them have given me the correct information none of the information has been repeated everybody has a whatever they want to say to make me feel good and get off the line I can't access my phone because I factory reset it and it lost the number and then miraculously I can't get back on their Network so it doesn't mean no good while they're trying to sell me a plan to get back onto the network ridiculous but it doesn't stop there that phone number is the only thing associated to my Gmail account and after I tell them all that I can not access my Gmail and there's no way for me to speak to anybody but get into the back of me so I need that phone number back they all respond with have you tried contacting Google.. talk about active listening huh? Everybody is insensitive they know nothing about they do and they're just tell you what you want to hear the price is great but I guess you get you what you pay for the lower price services really to me lower price services customer service do yourself a favor and steer clear of this company it is by far the worst should you have any problem at all because all you're going to do is get a bunch of whatever you saying and once you hang up the phone you'll never get the same age twice and your problem will never be resolved stay away from this company do yourself a favor go thank me later

Horrible. Just horrible. Wasted my time because their esim kept failing and then after it was escalated into an email saying I didn't qualify for the free trial. Wasted hours!

I was a customer for years then one day I had no service. The customer service is piss poor. They tried to run me in circles over a security error they let happen. Then they had the nerve to try to take money from one of my bank accounts. I ALWAYS paid them. Not once since 2020 had they ever tried to take money from my account or billed my account. The company seems to be a company wrapped around a scam. BEWARE AND STAY AWAY ! I WILL NOT RECOMMEND ANYTHING THIS COMPANY HAS TO OFFER. Sure the deal is an awesome price for what you get BUT. You get absolutely ZERO customer service... There is zero knowledge anywhere near these people... SAVE YOURSELF A HEADACHE AND JUST STAY AWAY FROM VISIBLE WIRELESS! IT'S A SCAM... Even the price tells you that you're NOT going to get much...

Have been trying to port phone number for 3 days from Verizon. After chatting with several agents over this time for hours at a time, still no service. Unbelievable.

For over sixteen i've been trying to get my service reactivated on visible. they keep sending me in circles when I finally get a live agent , they can't help

Bought service, it never worked.

This legitimately might be a criminal scam operation. Stay as far away as possible.

Absolute scam! I paid for service that I could not use and was supposed to get refunded within 10 days. That was almost a month ago! Been tying contact customer service for a week . I log in and wait forever for a live rep to respond only to get kicked out site for no reason forcing me to start the process all over again. Wow Visible...you guys need my $19 that bad?!

I’ve been with Visible for years and normally haven’t had major issues, but my recent experience involving Visible Protect has been frustrating. Assurant sent me a replacement iPhone that turned out to be carrier-locked and couldn’t be activated on Visible. After spending hours setting the phone up, I had to undo everything, erase it, return it, and start the process again.

Assurant then directed me to Visible regarding some form of goodwill accommodation for the time and inconvenience, which resulted in more time spent going back and forth between the two companies trying to figure out who could actually help turns out nether one of them could help me for some reason now having to whit 3 days for the phone to come in.

Update: Assurant has now sent me a second carrier-locked replacement that cannot activate on Visible. Visible previously told me Assurant was sending the proper unlocked replacement. I understand Assurant supplied the devices, but the conflicting guidance and referrals between the two companies have added considerable time and frustration. I’d appreciate coordinated assistance and a clear written resolution. I remain open to working with Visible and will update this review with the outcome.

If I could give this company zero review, I would it is the worst company to deal with. There is no customer service, you talk to a jack box they cannot help you when you do get somewhere they sent you the wrong shipping label to return your phone and now they’re holding our phone number hostage and we can’t get out of the account. Don’t even try to deal with this company you may save a few bucks, but it’s not worth it. It is the worst ,horrible experience I have ever had with any company. Don’t even attempt it.

I had an issue with my bank, and needed to change banks. contacted an agent through chat to see about an extension, I was granted the extension. a day later my service was turned off. contacted an agent was told I was lied to, they don't offer extensions. the supervisor belittled me regarding my finances and horrible experience.

My father had problems with visible, there is no customer service phone number. He had to tell the bot online what the issue was. The next day someone called on my dads cellphone with visible as the caller ID #. It was someone over sea saying they were from visible and the company wanted to reimbursed him for $500 through an app called lefme for all his troubles. I went on Google and visible doesn't use lefme app for reimbursing or payments. It was a scam. My question is how did that scammer get my dads information off of visible AI GENERATED CUSTOMER SERVICE??? My dad dropped the company and signed up with virzon for $30 a month.

Visible refused to unlock my fully paid-off iPhone 17e — and kept giving me the runaround.

I purchased an iPhone 17e (Model MHRQ4LL/A) through Affirm on July 15, 2026, and paid it off in full. Despite owning the phone outright, Visible has refused to unlock it.

For more than a week, I repeatedly contacted Visible customer service. I was told that the phone would be unlocked within 48 hours. When that did not happen, I contacted them again—only to be given another 48-hour timeframe. The process has continued with repeated assurances but no resolution.

This is not a question of an unpaid balance or financing. The phone has been paid in full, and I own it. Yet Visible continues to prevent me from using my phone with another carrier.

What is particularly frustrating is that customer service keeps giving me timeframes instead of actually resolving the problem. I should not have to repeatedly contact a carrier to get an unlock on a phone I have already paid for.

I am posting this review so prospective Visible customers understand what happened to me and so Visible has a public record of the issue.

Visible: I paid for this phone. Please unlock it.

Had Visible for an hour and couldn’t get a website to come up. I also tried to contact them and there is no Customer Service phone number, they do not talk to customers. You have to do it with a bot chat, which had no idea what I was trying to ask. Do not go with this company. I used it for one hour and they refused to give me a refund.

I had 2 paid months of Visible+ plan, but I left for US Mobile. What a great feeling not to continue with this loser company. All my phones, (LG V40; Samsung Note 9...) are compatible with the US Mobile but not with Visible. (Yes, they are compatible with Verizon too, but not with Visible because of all the filters and restrictions Visible has put in place and to make you buy their phones) US Mobile sent me a pSIM that I can put in any phone and I get my service. No phone calls, no IMEI or phones to register. My new Visible phone was not working inside the house, (the Verizon tower is only half a mile away), buffering hot spot, and opening a Web site it was taking long minutes after 5 - 8 black pages to check my internet connection with 3 to 4 bars strength of signal. After Visible recommendation I sent to Motorola my new phone for repair and got a locked phone that Visible was supposed to unlock. They never managed to unlock the phone and 3 other phones from Motorola. Verizon tried to help - could not succeed, complaining to FCC could not help too, that's how super locked the Visible phones are, that nobody can unlock them. I lost around 10 months in this ordeal, calls for long hours and weeks, letters, complaints, nothing helped. My good neighbor has already left Visible for Spectrum with a free phone, so she could pass me her Visible phone to use by the time I fix the problem. I never did. Motorola even gave me the lock code, but I could not find anyone from Visible to unlock their own phone. I had to use my neighbor's phone outside the house because the Verizon signal somewhat was becoming weak and unusable inside the house for months. It was the summer, but leaving the phone outside in -10 degrees...? I figured out that boosters can help, Visible didn't want me to install, telling me that they will cut my already prepaid for a year service... I bought very cheap boosters from Walmart, that I could return if they were not helping, and I fixed the "weak signal from half a mile". I tried with another phones and Verizon signal inside without the boosters and everything was good. It seems that Visible is restricting/filtering the Verizon signal so it is not really usable inside or around a house. So, their generous plans are not really used a lot, except if a person is in front of a Verizon tower. I was punished for paying in advance for a year with all the restrictions Visible has in place - phones, signal, not being able to unlock my replacement phone under warranty. Visible never cut my service because of the boosters, I stopped calling them after I fixed the signal inside. I could not wait too long to leave Visible, and when I saw US Mobile's top plan for $299 a year, I left Visible 2 months before my service expires. I chose Dark Star, (at&t) with US Mobile and now my signal is coming from more than 2 miles, but is doing the job: hotspot not buffering and opening Web sites in seconds. I got rid of Visible and is a huge relief. FCC should ban them for all the misery and wasted time they are selling to the US customers.

Service was great for the 1st month. Now I have absolutely no service and I had the automatic payment come out.. ontop of that it's saying no esim on file.... great....