Audience
Customer support agents wanting a tool to provide real-time, interactive assistance by sharing and navigating a customer's screen during voice or chat sessions
About Oracle Cobrowse
Oracle Cobrowse Cloud Service is a collaboration tool that enables agents to work directly on a customer's screen during real-time voice or chat interactions, guiding them to resolutions. This functionality allows agents to gain a better understanding of customer issues, resolve them more quickly, and enhance the overall customer experience. Additionally, agents can utilize Cobrowse as a tool for sales conversion and customer support. The service is available both as a standalone solution and as an integrated feature of Oracle Fusion Service. To implement Oracle Cobrowse, businesses must deploy the Cobrowse launcher script on their website.
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Integrations
Company Information
Oracle
United States
docs.oracle.com/en/cloud/saas/fusion-service/faiec/oracle-cobrowse.html
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Documentation
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online
Oracle Cobrowse Frequently Asked Questions
Q: What kinds of users and organization types does Oracle Cobrowse work with?
Oracle Cobrowse works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Oracle Cobrowse support in their product?
Oracle Cobrowse supports these languages: English.
Q: What kind of support options does Oracle Cobrowse offer?
Oracle Cobrowse offers support via phone support, 24/7 live support, and online.
Q: What other applications or services does Oracle Cobrowse integrate with?
Oracle Cobrowse integrates with: Oracle Service.
Q: What type of training does Oracle Cobrowse provide?
Oracle Cobrowse provides training in the form of documentation, webinars, and in person.
