Audience
Customer service and contact center agents requiring a cobrowse software to provide high-value, collaborative, realtime support
About eGain Cobrowse
Wouldn’t it be great if an agent was able to chat or talk to your customer on the phone as the customer was browsing your website? The agent could then help the digital customer shop, resolve problems, fill an online form, or perform other transactions. Cobrowsing software is a business’ answer to exactly that need. The unique cobrowse software enables your customer service and contact center agents to offer, in the most human way possible, the digital support online customers need. It allows agents to provide high-value, collaborative, realtime support. By offering assistance exactly at the time of need, your business can convert website visitors, customers and prospects, into profitable, long-term customers. Allows phone and chat agents to provide a richer, multimedia experience by conducting a simultaneous cobrowse session. Enables the agent and the customer to fill out forms together, field by field, even highlighting specific areas of a form or web page for clarity.
Other Popular Alternatives & Related Software
Live Assist for Microsoft Dynamics 365
With our secure co-browsing solution you can interact with your customers while having an audio & video conversation directly from your website or app. Increasing customer satisfaction has never been easier. With co-browsing you can show your users how to navigate your site or app, make a purchase, help them fill in a form, give suggestions and much more with audio & video capability. Users won’t need to install any plugins or software. Together with our partner LivePerson, we now have a new type of engagement called Messaging which takes Live Chat to the next level, adding flexibility. We have integrated popular 3rd party channels like Twilio SMS, Facebook Messenger, Instagram, Twitter, WhatsApp, Apple Business Chat and more, agents can receive these Messaging engagements right inside Dynamics 365!
Learn more about Live Assist for Microsoft Dynamics 365
Pega Co-Browse
There are no downloads, no installations, no plug-ins. Just tag your website with a single line of Javascript and customers can share their browser with a single click. With Pega Co-Browse, you can highlight and direct customers easily to the information they need. You can ask the customer to allow you to control their page and guide them or use highlighting features and or visual cues like arrows to point them in the right direction. With Pega Co-Browse, you can specify the sensitive information to be masked with HTML elements or form fields. All masked elements never leave the customer’s browser and are never seen by the representative. Pega Co-Browse provides a no code solution to mask or hide text fields or images. This allows companies to only show the agent the information they want the agent to view. With Pega Co-Browse, you can integrate with Pega Chat or your own chat platform. You can also integrate chat within your Pega Customer Service application.
Learn more about Pega Co-Browse
Oracle Cobrowse
Oracle Cobrowse Cloud Service is a collaboration tool that enables agents to work directly on a customer's screen during real-time voice or chat interactions, guiding them to resolutions. This functionality allows agents to gain a better understanding of customer issues, resolve them more quickly, and enhance the overall customer experience. Additionally, agents can utilize Cobrowse as a tool for sales conversion and customer support. The service is available both as a standalone solution and as an integrated feature of Oracle Fusion Service. To implement Oracle Cobrowse, businesses must deploy the Cobrowse launcher script on their website.
Learn more about Oracle Cobrowse
Vectera
Vectera is the easy way to meet clients online. Schedule appointments and conduct secure video meetings for up to 4 people. Create communication hubs for all your clients. Get creative with whiteboards, cobrowsing and document annotation. 1-click start, no downloads, no frustrations.
Learn more about Vectera
Integrations
Company Information
eGain
Founded: 1997
United States
www.egain.com/products/cobrowse/
Videos and Screen Captures
Other Useful Business Software
Paessler: Easy to Use With Enterprise Power. Free Trial
You shouldn't have to choose between a monitoring tool that's easy to use and one that's powerful enough for a complex environment. PRTG's low-code interface lets any admin build dashboards, set alerts and monitor devices without scripting, while custom sensors and full API access are there when your team needs deeper control. One platform, no compromise. Download a free 30-day trial now.
Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
24/7 Live Support
Online
eGain Cobrowse Frequently Asked Questions
Q: What kinds of users and organization types does eGain Cobrowse work with?
eGain Cobrowse works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does eGain Cobrowse support in their product?
eGain Cobrowse supports these languages: English.
Q: What kind of support options does eGain Cobrowse offer?
eGain Cobrowse offers support via 24/7 live support and online.
Q: What other applications or services does eGain Cobrowse integrate with?
eGain Cobrowse integrates with: Amazon Connect, Cisco AnyConnect, Apple Business Chat, Avaya Cloud Office, Microsoft Dynamics 365, Google Business Messages, and Salesforce.
Q: What type of training does eGain Cobrowse provide?
eGain Cobrowse provides training in the form of documentation, live online, webinars, in person, and videos.
