Creating Communication Plans For Projects

Everyone thinks project tracking = Gantt charts. Draw a few lines, shade some bars, boom… project “under control.” If only construction was that easy. In reality, progress tracking in construction has 4 levels (yes, FOUR): 1. Installed Work Tracking: This is the real deal. Unless you capture the % of BOQ installed (weekly or monthly), you’ll always be behind on invoicing, collections, and P&L. Ask L&T — they’ve been reviewing installed progress across all sites monthly for 30+ years. That’s how you scale like a pro. 2. Activity Tracking: This is the Gantt chart version everyone loves. Useful for sequencing, labour movements, and planning. But timelines don’t tell you if you’ll survive cashflow shocks. 3. Daily Progress Reports (DPRs): Let’s be honest — this is usually WhatsApp photos, manpower counts, and a PM saying “don’t worry sir, all under control.” 4. Other Updates: Material movements, snag closures, design changes… basically, the “everything else” bucket. Now, here’s where it gets interesting. Rdash lets you capture all 4 seamlessly via a mobile app, and auto-generates sleek customer-ready PDFs. Many of our clients told us their customers were so impressed with the DPRs in the first week that they handed them more projects on the spot. That’s the hidden ROI of professional project tracking: not just smoother execution, but stronger trust → more business. Construction leaders already have enough on their plate. Reporting shouldn’t be another headache. #BuildSmart #ConstructionManagement #ProjectControls #InstalledProgress

A programme is six months old. The donor wants impact stories. The field team is still figuring out logistics, hiring, community trust, baseline data. This is where credibility is decided. Most organisations choose visibility over accuracy. They package two anecdotes. - Add photos. - Call it “early impact.” Here is the problem. When you overstate results at six months, you are training your donor to expect speed that systems cannot sustain. Next year, when outcomes take their natural time, you look like you have slowed down. But you have not. You were just premature. Serious institutions handle this differently. They say: Here is what we have stabilised. Here is what we have built. Here is what is still too early to measure. They report process indicators. Hiring completed. Partnerships signed. Baseline done. Training cycles finished. Not glamorous. But credible. Early-stage reporting is not a storytelling test. It is a governance test. If your communication is ahead of your operations, trust will eventually catch up and correct it. The real question is not “How do we show impact quickly?” It is “Are we disciplined enough to show progress honestly?” That is what compounds over time. . . . . #VisualStorytelling #Communications #Nonprofits #SocialSector #CreativeAgency #SimitBhagatStudios

Silence is deadlier than bugs in IT. So here's my 5-part framework to keep clients happy. In IT, people think the biggest sin is missing a deadline. It’s not. It’s disappearing. No update. No email. No, "this might take longer than planned." Silence turns small delays into big problems. • It breeds assumptions • Assumptions turn into frustration • Frustration kills trust I’ve seen projects slip by two months, and the client still walked away happy. Not because the work was perfect. But because every week, they knew exactly what was going on. And people in IT know problems happen. • Servers crash • Timelines shift • Code breaks But communication is the difference between a frustrated client and a loyal one. And silence kills faster than any missed deadline ever will. Now, if you want my communication framework, here's what I recommend to people: 1// Set Communication Expectations Upfront • Define channels: 2–3 preferred methods (email for formal updates, Slack for quick questions, weekly calls for big discussions) • Set response times: “Emails within 24 hours, urgent issues within 4 hours” • Create update schedules: Weekly reports, bi-weekly demos, or milestone check-ins, but make it consistent 2// Be Proactive In Communication • Update before you’re asked, even “everything’s on track” matters • Flag problems early: “This might take an extra day because of X” • Explain the “why” behind updates and changes 3// Translate Technical into Human • Avoid jargon overload • Use analogies: “Like traffic on a highway - too many requests are slowing it down” • Focus on impact: “Making the app load 50% faster for your users” 4// Build Trust Through Transparency • Own the problems: “Here’s what went wrong and here’s our fix” • Provide realistic timelines, under-promise, over-deliver • Show your work: Screenshots, videos, or live demos 5// Listen as Much as You Talk • Ask clarifying questions • Acknowledge concerns • Adapt your style to the client And beyond this, here's what else I recommend you can do: a) This Week: • Define communication channels and response times • Create a simple weekly update template (3 bullet points) • Choose a project management tool with client visibility b) This Month: • Share client communication guidelines with your team • Practice explaining services without jargon • Set up automated project updates c) This Quarter: • Survey clients on communication preferences • Train your team on best practices • Build protocols into onboarding Ultimately, the best IT founders don’t just build great products. They build great relationships. And relationships are built on great communication. Start treating communication as seriously as you treat your code. Your clients will notice the difference. --- ✍ Tell me below: When was the last time proactive communication saved you from a client blow-up?

🚀How to choose the right KPIs for your tech scale-up I've noticed a consistent challenge Many businesses collect extensive data but struggle to identify which metrics actually matter. Here's my top tips on choosing KPIs that will genuinely drive your business forward. 1️⃣ Start with strategy, not metrics: Your KPIs should reflect your strategy through numbers. Before opening any spreadsheets, ask yourself: 🎯where are you aiming to get to? 🥅what specific goals have you set for your team? 🥸how do you differentiate from competitors? Your answers should guide your choice of metrics, not the other way around. 2️⃣Balance leading and lagging indicators: Here's a practical example. If your goal is to increase premium tier adoption from 15% to 25%, that percentage is your lagging indicator. But you need leading indicators to drive progress. For your sales team, this might mean tracking: ✅number of upgrade conversations with existing customers ✅weekly demos of premium features ✅customer feature usage patterns These leading indicators help predict whether you'll hit your target and allow for adjustments while there's still time to impact the outcome. 3️⃣The essential metrics: Some metrics need consistent monitoring regardless of your strategy. In my experience, these include: ☑️MRR ☑️EBITDA ☑️Cash runway ☑️Customer LTV ☑️Customer churn Consider these your fundamental business health indicators. 4️⃣Make data collection seamless: Even the best-designed KPI framework fails if data collection is manual and inconsistent. Two key principles: 🖥️automate wherever possible 🐣capture data at its earliest possible point For example, don't wait for finance to categorize sales by department at month-end. Build it into your invoicing process. 5️⃣Consider the human element: Numbers need context to drive action. For KPIs to create change: 🗣️share them with the people who can impact them 🤔explain the reasoning behind each metric 🔎make them visible and accessible 🫧create clear accountability I've consistently seen that teams who understand why they're tracking certain metrics perform better than those who are simply told what to track. What separates effective KPI frameworks from ineffective ones? Keep your regular reporting focused on metrics that are: 🔗directly linked to strategy 😕simple to understand ✔️actionable by your team ❤️🩹critical to business health But maintain other data points in your systems. They become valuable when investigating problems or identifying opportunities. If you're working on refining your KPI framework, what's the one metric that's transformed how you view your business performance? Want to dive deeper into building effective reporting structures for your scale-up? DM me for a copy of our KPI framework template. #techscaleup #startupmetrics #businessgrowth #datadrivendecisions

For over 20 years, I’ve coached Fortune 500 CEOs. Along the way, I’ve sat in thousands of meetings, boardrooms, off-sites, and virtual calls that should have been emails. Here’s what I’ve learned: most meetings fail before they even start. Not because people aren’t smart or the agenda is wrong. Because the collaboration happens in the wrong place. Here are four shifts that will transform how your team meets. 1. Move the debate before the meeting. The best teams don’t show up to learn and debate for the first time. They show up having already been briefed and weighed in asynchronously, in shared documents, with real thinking on the table. The meeting becomes a decision room. 2. Shrink the room. Not everyone needs to be there. If someone’s contribution is already captured in the pre-work, free them. Smaller rooms move faster. They also talk more honestly. 3. Assign dissent. Consensus is comfortable, but it’s also dangerous. The highest-performing teams I’ve coached assign the team to provide challenges. Not to be difficult, but to make the final decision stronger. 4. End with commitments, not summaries. Most meetings end with a recap of what was said. That’s useless. End with who owns what and by when. Clarity beats closure. If you do these four things, your meetings won’t just feel better. They’ll actually produce results.

Research reveals that the average professional spends 31 hours per month in unproductive meetings, wasting both time and energy. Poor planning, unclear objectives, over-inviting attendees, and poor leadership are some of the main culprits. To make meetings fewer and more effective, consider the following strategies: "Do You Really Need This?": Before scheduling, ask: Can this be solved via email, shared document, or a quick one-on-one conversation instead? "The Two-Pizza Rule": Keep meetings small, ideally no more than 6-8 people. Smaller groups foster focus, engagement, and meaningful contributions. "Agenda or Bust": No agenda, no meeting. Define the purpose, objectives, and time for each topic—distribute it in advance so everyone is prepared. "Keep Regular Meetings Short": Regular meetings should last no longer than 30-60 minutes and focus solely on the most important topics. "Two-Hour Max Rule": Even larger meetings (exception!) with multiple topics should never exceed 2 hours. Limit them to 4-5 topics and involve only the necessary stakeholders. "Time-Bound Follow-Up": Close every meeting with clear action steps, assigned owners, and deadlines. Without this, discussions lack tangible outcomes. "No Flashy Slides": Ditch colorful, overloaded presentations. Use minimal slides, focused on crisp, actionable insights—not decoration. "Own the Room": Assign a meeting owner to manage time, enforce the agenda, and ensure progress. This person keeps the group on track and accountable. Summary: Meetings are tools, not a substitute for clarity or action. Regular meetings should be short, focused, and deliberate, while longer sessions should be rare and strictly managed. The true purpose of meetings is to enable progress, not to appear busy or consume time unnecessarily. How do you ensure effective meetings? #meetings #productivity #effectiveness #leader #leadership

Most meetings don’t fail in the room. They fail before they start… and after they end. A meeting is not a 60-minute calendar block. It’s a process with 3 stages: Before. During. After. If you fix these, meetings become productive instead of performative. 1. Start with a written purpose (Before) If the meeting objective cannot be written in one clear sentence, cancel it. Bad: “Let’s discuss the project.” Good: “By the end, we will decide X and assign ownership for Y.” No purpose = no meeting. 2. Invite only owners, not spectators (Before) Meetings are not webinars. If someone is not: Deciding Contributing critical input Owning an action They don’t need to be there. Fewer people = faster decisions. 3. Share material in advance (Before) Meetings are for discussion and decisions, not silent reading. If people are seeing slides for the first time in the meeting, you’ve already lost half the time. Send pre-reads. Expect people to come prepared. 4. Run the meeting like a decision factory (During) Every agenda item must end in one of three outcomes: Decision made Action assigned (with owner + deadline) Explicitly parked If conversation is interesting but going nowhere, park it. Meetings are not thinking-out-loud therapy sessions. 5. Close the loop fast (After) The real work starts when the meeting ends. Within 24 hours, share: Decisions taken Actions, owners, deadlines What was parked If follow-ups are not tracked, meetings are just expensive conversations. A good meeting starts before the meeting and ends long after it. Preparation creates clarity. Follow-up creates results. Everything in between is just facilitation. Are you running or ruining your meetings? Which one of these tips makes most sense to you? ++++ I try to share practical, direct, no “cute crap" work/career tips. Follow me at Anshuman Tiwari and press the bell icon twice on my profile to get notifications when I post.

How to make your meetings 100x better: • Before each meeting, decide on the desired outcome. What needs to be happen by the end of this call? • The organizer should share an agenda at least 24h prior. Each item should have a clear purpose: – To discuss – To decide – To inform – To align • One person should always drive the meeting and be responsible for keeping everyone on time, on topic, and accountable. • If something can be achieved asynchronously (email, Loom, Google Docs), cancel the meeting, always. • Limit the number of participants in the meeting. If it's not clear whether someone should attend, leave them off and send them the Granola notes after. • Avoid recurring or standing meetings. Most of the time, "fake" work is created to fill time for the purpose of looking productive. • Default to 25-minute meetings. It instills focus and gives everyone a breather before the next one. • Disagreement is the most valuable thing that can happen in a meeting. When everyone agrees, no value is created. Instead, the person driving the meeting should nurture productive debate if it comes up. • Start the meeting by sharing data and insights, not anecdotes. This gives everyone a common starting point from which they can form their point of view. • Practice radical transparency by recording, transcribing, and documenting everything to be sent out over (easier than ever now!) • End every meeting with clear decisions and action items. No takeaways = wasted time. These are some of the things I've learned from my time at Google, Meta, and now Fibe. I hope it helps!

𝐇𝐨𝐰 𝐨𝐟𝐭𝐞𝐧 𝐝𝐨 𝐰𝐞 𝐞𝐧𝐭𝐞𝐫 𝐚 𝐦𝐞𝐞𝐭𝐢𝐧𝐠, 𝐩𝐫𝐞𝐩𝐚𝐫𝐞𝐝 𝐟𝐨𝐫 𝐚 𝐡𝐞𝐚𝐥𝐭𝐡𝐲 𝐝𝐢𝐬𝐜𝐮𝐬𝐬𝐢𝐨𝐧, 𝐫𝐚𝐭𝐡𝐞𝐫 𝐭𝐡𝐚𝐧 𝐫𝐞𝐯𝐢𝐞𝐰𝐢𝐧𝐠 𝐭𝐡𝐞 𝐝𝐞𝐭𝐚𝐢𝐥𝐬 𝐢𝐧 𝐭𝐡𝐞 𝐦𝐞𝐞𝐭𝐢𝐧𝐠 𝐢𝐭𝐬𝐞𝐥𝐟? 𝐖𝐢𝐭𝐡 𝐭𝐡𝐞 𝐚𝐦𝐨𝐮𝐧𝐭 𝐨𝐟 𝐦𝐞𝐞𝐭𝐢𝐧𝐠𝐬 𝐭𝐡𝐚𝐭 𝐭𝐚𝐤𝐞 𝐩𝐥𝐚𝐜𝐞, 𝐢𝐭 𝐢𝐬 𝐞𝐬𝐬𝐞𝐧𝐭𝐢𝐚𝐥 𝐭𝐨 𝐦𝐚𝐤𝐞 𝐬𝐮𝐫𝐞 𝐭𝐡𝐞𝐲 𝐚𝐫𝐞 𝐭𝐫𝐮𝐥𝐲 𝐚𝐝𝐝𝐢𝐧𝐠 𝐯𝐚𝐥𝐮𝐞. During my stint as Group Medical Director with Dr Lal Path Labs, I was introduced to the concept of a pre-read. Anyone scheduled to speak should share the slide deck with relevant information as a pre-read with all the attendees. This allows for everyone to know the context in advance, giving time to review the details and build their point of view, allowing for a healthy discussion, rather than understanding the contents during the presentation. Taking into account this simple philosophy, here's how I suggest 𝐦𝐚𝐤𝐢𝐧𝐠 𝐚𝐧𝐲 𝐦𝐞𝐞𝐭𝐢𝐧𝐠 𝐧𝐨𝐭 𝐣𝐮𝐬𝐭 𝐩𝐫𝐨𝐝𝐮𝐜𝐭𝐢𝐯𝐞, 𝐛𝐮𝐭 𝐝𝐨𝐰𝐧𝐫𝐢𝐠𝐡𝐭 𝐭𝐫𝐢𝐮𝐦𝐩𝐡𝐚𝐧𝐭. 1. 𝐒𝐭𝐚𝐫𝐭 𝐚𝐧𝐝 𝐞𝐧𝐝 𝐭𝐡𝐞 𝐦𝐞𝐞𝐭𝐢𝐧𝐠 𝐨𝐧 𝐭𝐢𝐦𝐞: Arriving 5 minutes before the start of the meeting allows the meeting to start on time and also time to address any tech glitches that could come up in making the presentation. 2. 𝐏𝐫𝐞-𝐑𝐞𝐚𝐝 𝐌𝐚𝐭𝐞𝐫𝐢𝐚𝐥: Consider sharing pre-read materials or literature related to the agenda which ensures that all participants have the chance to do their homework, and come prepared with thoughts, notes, & ideas, making the meeting more focused & effective. 3. 𝐁𝐞 𝐑𝐞𝐚𝐝𝐲 𝐭𝐨 𝐏𝐚𝐫𝐭𝐢𝐜𝐢𝐩𝐚𝐭𝐞: Interactive meetings where all participants contribute makes for a healthier discussion. 𝐈 𝐨𝐟𝐭𝐞𝐧 𝐬𝐭𝐚𝐭𝐞 𝐭𝐡𝐚𝐭 "𝐧𝐨 𝐨𝐧𝐞 𝐢𝐬 𝐚𝐬 𝐬𝐦𝐚𝐫𝐭 𝐚𝐬 𝐚𝐥𝐥 𝐨𝐟 𝐮𝐬!" 4. 𝐓𝐡𝐞 𝐀𝐫𝐭 𝐨𝐟 𝐓𝐚𝐤𝐢𝐧𝐠 𝐍𝐨𝐭𝐞𝐬: It's not about scribbling down every word like a court stenographer. It's about capturing the non-negotiables, action points, and responsibilities in the moment. Consider them as not just records; they're your treasure map to the 'Aha!' moments that will help you think better and collaborate effectively post the discussion. 5. 𝐌𝐢𝐧𝐮𝐭𝐞𝐬 𝐚𝐬 𝐔𝐧𝐬𝐮𝐧𝐠 𝐇𝐞𝐫𝐨𝐞𝐬 𝐨𝐟 𝐌𝐞𝐞𝐭𝐢𝐧𝐠𝐬: Meeting minutes aren't meant to gather dust in your inbox; they're strategic tools. Break down minutes into bite-sized, achievable steps to ensure that discussions lead to tangible results. 6. 𝐏𝐚𝐮𝐬𝐞 & 𝐑𝐞𝐟𝐥𝐞𝐜𝐭: How often do we jump from one meeting to another in a day? It's crucial to pause and reflect. Take a few minutes after the meeting to ponder on the discussed topics. Immediate reflection eliminates confusion and clutter, providing clarity when circling back to the key points. How do you approach meetings to ensure maximum productivity and efficiency? I would love to hear and learn from your insights. #preread #productivemeetings #DrSanjayArora

Leading meetings isn’t about talking more—it’s about leading better. Most professionals struggle not because they’re inexperienced— but because their meetings lack intent, structure, and authority. Here are five simple shifts that instantly elevate the way you lead any discussion: 1️⃣ Begin with the Outcome, Not the Agenda Most people open meetings with “Here’s what we’ll discuss.” Leaders open with “Here’s what we must achieve today.” It changes the energy immediately. 2️⃣ Set Roles, Not Just Expectations A meeting derails when everyone thinks everyone else will drive it. Assign clear roles: →Owner →Decision-maker →Contributors →Timekeeper →Next-step lead Clarity speeds everything up. 3️⃣ Use the “90-Second Rule” If your point takes more than 90 seconds to explain, you’ve lost the room. Be concise → give context → move to action. Authority is felt in clarity, not volume. 4️⃣ Interrupt Confusion, Not People When conversations spiral, leaders step in with: “Let’s pause. What is the decision we need to make here?” This resets the group without shutting anyone down. 5️⃣ Close Like a Project Manager, Not a Moderator End every meeting with 3 things: →Decision made →Next steps →Owner + timeline If these are missing, the meeting didn’t end—it just stopped. Great leaders don’t run more meetings. They run meetings that move the business forward. When you lead with clarity, structure, and purpose, you don’t just host meetings— you build trust, authority, and momentum. Follow for more. Disclaimer: Image copyright lies with the originator.