Sales

I'm not investing in this company. But I wish more founders cold-pitched me like this. Last Thursday, a message landed in my LinkedIn inbox from Waseeq Ali. First line: UCL alum, previously exited founder, building B2B SaaS AI workflow for UK GPs, raising an angel round, SEIS-eligible, £XXk ARR in LOIs already signed. That was it the whole thing. No preamble.   Then he did three structured follow-ups over the next few days. First: context on their moat. Second: pitch deck and data room, unprompted. Third, four days later: "just to update you that I have a committed investor." So what made this good? Social proof first: His credentials are in the opening sentence, not buried in slide four. I receive 20+ inbound LI messages a day so I have to pattern-matching quickly. Give me the signals early. Don’t make me search for them. Showed traction: LOIs with a specific number. Not wishy-washy "strong pipeline" or similar. A figure = definitive evidence of traction. Scheme confirmation upfront: SEIS in the first message. Although it should never drive an investment decision for fellow UK angels, it’s worthwhile telling them. Every follow-up had new information vs repetition: No "just checking in". He made the most of every touch point; Momentum, materials, then a commitment signal. That's a sequence vs just spam. Most cold inbound I receive either opens with flattery or buries the key info in three paragraphs of market context. This did neither. If you're a founder preparing to raise I would study this structure, as the principles apply regardless of sector: Lead with credentials. Show evidence over assertion. Follow up with momentum rather than noise. Unfortunately can't invest in Waseeq's business because of a portfolio conflict, but I received his permission to share the above. Founders who pitch this well deserve to close quickly. I hope he does!

One skill separates great communicators from average ones: Perspective-taking. The ability to see things from someone else’s point of view. But most people do it wrong. Here’s how to do it right, especially when you’re leading or being led: When you’re the boss, persuading down: You’re trying to convince Maria on your team to do something different. She’s pushing back. Your instinct might be to assert your authority. But that’s a mistake. Here’s why… Research shows: The more powerful you feel, the worse your perspective-taking becomes. More power = less understanding. So if you want to persuade Maria, don’t lean into your title. Do the opposite: dial your power down, just briefly. Try this: Before the next conversation, remind yourself: Maria has power too. I need her buy-in. Maybe she sees something I don’t. Lower your feelings of power to raise your perspective. From that place, ask: → What does she see that I’m missing? → What might be in her way? → What’s a win-win outcome? That shift changes the entire dynamic. Instead of steamrolling, you’re collaborating. And that’s how you earn trust and results. Now flip it. You’re the employee persuading your boss. It’s a high-stakes moment. You’re nervous. So do you appeal to emotion? No. Drop the feelings. Focus on interests. Here’s the key question: “What’s in it for them?” Not how you feel. Not your big dream. → Will it save time? → Improve performance? → Help them hit their goals? Make it about their world, not yours. Why? Because every boss has a mental shortcut: → Does this employee make my life easier or harder? Be the person who brings clarity, ideas, and upside. Not complaints, drama, or friction. In summary: → Persuading down? Dial down your power to see clearer. → Persuading up? Focus on their interests, not your emotions. Perspective-taking is a superpower, if you learn how to use it. Now practice, practice, practice.

Last week, I heard from a super impressive customer who has cracked the code on how to give salespeople something they’ve always wanted: more selling time. Here’s how he transformed their process. This customer runs the full B2B sales motion at an awesome printing business based in the U.S. For years, his team divided their time across six key areas: 1. Task prioritization 2. Meeting prep 3. Customer responses 4. Prospecting 5. Closing deals 6. Sales strategy Like every sales leader I know, he wants his team to spend most of their time on #5 and #6 — closing deals and sales strategy. But together, those only made up about 30% of their week. (Hearing this gave me flashbacks to my time in sales…and all that admin tasks 😱) Now, his team uses AI across the sales process to compress the amount of time spent on #1-4: 1. Task prioritization → AI scores leads and organizes daily tasks 2. Meeting prep → AI surfaces insights from calls and contact records before meetings 3. Customer responses → Breeze Customer Agent instantly answers customer questions 4. Prospecting → Breeze Prospecting Agent automatically researches accounts and books meetings The result? Higher quantity of AI-powered work: More prospecting. More pipeline.  Higher quality of human-led work: More thoughtful conversations. Sharper strategy. This COO's story made my week. It's a reminder of just how big a shift we're going through – and why it’s such an exciting time to be in go-to-market right now.

I watched a CEO fire his entire sales team last month "They're not hitting numbers. We need fresh blood" Six months earlier, I had warned him this would happen The real problem wasn't his sales team It was his onboarding process New customers were churning within 90 days because they never properly implemented the product The sales team kept filling a leaky bucket But he wanted "closers" not "customer success strategies" Here's what most companies get catastrophically wrong about sales growth: - They obsess over acquisition while neglecting retention - They celebrate closed deals but ignore customer lifetime value - They hire more salespeople instead of fixing broken systems I've spent 10 years rescuing companies from this exact death spiral. The pattern is always the same: - Sales targets increase - Quality of customers decreases - Churn accelerates - Desperate discounting begins - Margins collapse - Team gets blamed and replaced - Repeat until bankruptcy The solution isn't mysterious, but it requires courage: - Stop chasing new logos for 90 days - Audit your entire customer journey - Ask departing customers uncomfortable questions - Fix the leaks before adding more water That CEO who fired his team? His replacement team is now struggling with the exact same issues Meanwhile, his competitor grew 100% last year with a smaller sales team but a robust customer success program Revenue isn't just about closing deals It's about creating sustainable value that customers can't imagine living without Fix the system, not the symptoms P.S. If you need help with your sales, send me a message

A market map with 10,000 companies is impossible to prioritize. These are the 300 to know. I was a VP of Product in sales tech. And I was frustrated with the maps I found. So I've been studying the space and speaking with experts. Here's the players you need to know: — ONE - Core: Revenue Operating System This is your CRM, your system of record - where your sales operation begins. I break this into 3 segments: Enterprise Platforms → Built for large organizations with complex workflows and high-volume deals → Salesforce, Oracle, Microsoft Dynamics 365, SAP Growth-Stage Solutions → Designed for growing businesses that need scalable tools but with flexibility to adapt → HubSpot, Pipedrive, Zoho CRM, SugarCRM Modern CRMs → Startups and fast-scaling companies looking to move fast without rigid systems rely on modern CRMs. → Attio, Affinity, Close.io, Copper, Freshsales. — LAYER TWO - Engagement & Intelligence These tools power outbound outreach, automate sequences, and provide real-time data on prospects: → Outreach, Salesloft, VanillaSoft, Groove Engagement tools ensure your team hits the right prospect at the right time. — LAYER THREE - Revenue Acceleration These platforms shorten deal cycles: → Gong, Salesloft, Chorus.ai, Ebsta With real-time feedback and actionable insights... — LAYER FOUR - Data & Enrichment Your outreach is only as good as the data backing it. These platforms ensure you’re reaching out to right prospects. → ZoomInfo, Apollo.io, Clearbit, Lusha, Hunter io, Cognism — SATELLITE CLUSTERS - Modern GTM Stack These tools enhance parts of the GTM journey. AI-Enhanced Tools → Automate and personalize content creation at scale. → Writer, Grammarly, CopyAI, Jasper Product-Led Motion → Identify sales-ready leads through product engagement. → Pocus, Intercom, Breyta Sales Enablement → Equip sales teams with training, resources, and playbooks to perform at their best. → Seismic, Spekit, Allego Conversational GTM → Convert prospects directly through real-time chat. → Drift (now part of Salesloft) — SATELLITE CLUSTERS- Emerging Categories These are adjacent categories sales teams often still use. Product Analytics → Track user behaviors post-sale for better upsell and retention opportunities. → Amplitude, Mixpanel Customer Success → Ensure long-term customer retention and success beyond the initial sale. → Gainsight, Catalyst, Totango Workspace Integration → Enable seamless collaboration across sales and operations. → Notion, Slack, Airtable, monday.com Revenue Orchestration → Connect workflows across different systems to streamline revenue operations. → NektarAI, Tray.io, Workato, Boomi — This took a lot of time. Reshare ♻️ if you loved this post. What tools would you add?

How do you fight a price war? Some first hand learnings from the last 3 years which can be relevant for founders of new age brands Every major brand had their range of BLDC fans by 2019. And by 2022 when everyone realised that BLDC fans are the future, we started facing huge pricing pressure from one of the biggest fan brands. At the entry level, some of the products were priced 15-20 percent lower than Atomberg Whenever you see any pricing action, the first step is to diagnose the cause and find what is the source of this low price? Is it a structural advantage ( lower costs due to scale or design) or competition giving up short term margins for market share gain By doing a basic zero based costing analysis, We figured out that there was no big structural cost advantage. The design of our motors were the most efficient and since we manufacture our motors end to end, we had the cost advantage too. And wherever they had some cost advantage, those were trade offs with long term quality Now, we had 2 options at that point - Take pricing actions to match it. But it would have meant diluting our margins. And since it was a much bigger brand, there was no guarantee they won’t reduce further. Bldc fans as a percentage of revenue was very low for them so they would have managed it easily. In start up parlance, This is akin to fighting a price war with a competitor who raised 10x more than you - Take non pricing actions to fight a price war We decided to go the second route. So this is what we did - Increased marketing budget by couple of percentage points. Ramped up the awareness building journey. Did marquee impact properties including the BCCI sponsorship - Premiumized the portfolio at breakneck speed. Launched smart/iot versions of most fans. Launched super premium fans at 6000 Rs price points - Ramped up after sales service infra to make at home service within 24 hours a reality. And these value additions were communicated by trade - Communicated more around our quality and longevity of products. At ground level, apple to apple comparisons with cheaper products was done to all retailers - Ramped up BTL and display at counters All of this helped us keep growing at very high double digit numbers. And competition pricing intensity also reduced after a point when they realised we haven’t taken the pricing bait So, while from a cost point of view, we did incur some costs, but those helped bring long term benefits to the brand( better product, better service, more awareness) Much better than simply matching the price and go into a full blown price war Pricing pressure by competition will mean a short term hit on your P&L. But you can spend it on things that makes you a stronger business in the long run

As CEO of Cognism, it's my goal to have our first salesperson earn over $1M this year. Here are the 5 key steps we're taking to achieve this (and why $1M/year sellers is a critical enterprise metric): 1. Refine ICP and Increase Enterprise Pipeline Focus Throwing enterprise sales reps to the wolves to “figure it out” is the default and wrong. Force feeding them accounts based on what’s working downmarket is also wrong. You can’t sell big deals without selling to the right customers and it's not up to the ENTs to figure it out. That’s why we're dropping ALL of our assumptions and doing an organisation-wide deep dive of our current ICP, customer base and acquisition strategy. Our incredible new CRO Rob Tomchick will then ensure pipe is built in markets and segments that generate the highest revenue, ACV and win rates. 2. Adjust Comp Structure and Incentivize Risk Many companies *unintentionally* incentivize short term deals by putting the wrong comp structure in place. That’s why we’re redesigning ours to be attractive enough to push reps to NOT SETTLE for just a small small slice of the ENT pie. This is terrifying for some leaders, but you have to incentivize sellers to take risks. They need the upside if you want them to push your product into more regions and departments, which lengthens the sales cycle and increase the number of DMs. 3. Give Sellers More Support and Selling Time No one closes multi-million dollar deals alone. You need a committed deal team available to your sellers 24/7. In addition to sales engineers, you need full exec, presales and product support throughout the sales cycle. We're also giving our sellers access to our new GenAI tools which will enable them to spend more time hunting. Thoughtful, creative and strategic enterprise selling dies with unnecessary data entry. 4. Differentiate Enterprise Product Positioning Echoing point #1, assuming your *current* product and positioning will work up market is a mistake. We got a head start on GenAI and are backtesting with live Enterprise customers to ensure our sellers hit the market with premium and differentiated offerings. 5. Renew Focus on Training and Enablement You can’t expect bigger results from your team with “check the box” training. Our most promising initiative is the adoption of MEDDICC. We’re already seeing success from our reps and managers utilising it to monitor deal health. Our enablement efforts have also expanded 5x to include individual mentoring and coaching. Why do I think $1M/year reps is an important metric? Because it ensures you're thinking about building product for your customers that can deliver that level of enterprise value and building the most efficient sales process to achieve it. Salespeople communicate the value of your product to the market. And companies that undervalue their salespeople grow slower. That's why for us, $1M/year isn’t just a number. It’s a symbol of excellence, dedication, and the potential of our team.

For my first 16 years in tech sales, I averaged 240K/year. In my last 4 years, I averaged 720K/year. I did this by using an approach I call Yo-yo selling: 🪀 It’s how you win large, complex enterprise deals by building credibility with senior executives at the beginning of a sales cycle. This will save you months of spending time with mid or lower level Directors on a deal cycle, only to have your deal stall because it's not a priority for Executives. Here’s the concept: You start at the top, get senior level sponsorship for a deep discovery, drop down into the business, then bounce back up with a report of findings. This is the process I've used for nearly every 7-figure deal I've ever closed. Step 0: Research before outreach Before asking for time, I do deep strategic research. Earnings calls. Investor decks. Press releases. Executive interviews. I also spend time talking to their team to see if the problem that I solve exists in their company. Using that research, I build a Point of View that connects their top business goals to real execution gaps. This earns executive time. Today, AI tools like ChatGPT make this easier than ever. What used to take hours now takes minutes. If you skip this step, you lose your edge. Step 1: Prospect to the top and gain their sponsorship to engage Lead with your POV. The key is to teach them something new about their business which they aren't already aware of, and show them how it's putting their highest level goals at risk. If they lean in, offer up a deep discovery with your team and their team. Lock in a date to come back for a readout. Have them assign a project manager to help you coordinate Step 2: Drop down Once you have executive sponsorship, meet with their team. The key is to have the Exec sponsor send out a note to their team explaining what it's for. This will keep the assessment moving forward. Study workflows. Capture friction. Collect quotes. Do not pitch. Just listen. Step 3: Bounce back up Bring it all together in an executive summary. Show how their vision connects directly to what’s broken below. Present a focused business case. Build a custom demo. Create a roadmap and implementation plan. That’s where deals close. Real example from my career At Berkshire Hathaway HomeServices, we were told “no” on a point solution. Instead of walking away, I stepped back and asked what the company really needed. After deep research, I re-engaged the COO with a transformation POV centered on the experience of 50,000+ agents. The result was one of the largest new logo deals in Salesforce history. But Yo-yo selling alone isn’t enough. Because it's hard to execute and takes patience. Top performers also master their mindset, habits, and discipline. That’s why I put together a free masterclass for sellers who want to break into the top 1 percent. 👉 Watch the free training here: https://lnkd.in/eWD8mTqH If you’re serious about enterprise sales, this will change how you sell.

What it means to shift from 'spray-and-pray' marketing to a unified, account-based GTM aimed at your exact ICP ⤵ Last September I featured a story about how Parabola did all this (a) in under 30 days, (b) without a RevOps team, and (c) with a TON of 🔥 automation. Here’s the update: pipeline has grown by 717% since September. All with the same size marketing team 🤯 How they rapidly built a scaled ABX motion from scratch: 1️⃣ Identified - ICP-fit accounts & contacts are sourced using Clay, Sales Nav, Cargo 🧱 and ChatGPT - All data gets pushed to Salesforce 2️⃣ Aware - Accounts get warmed up with LinkedIn paid ads, scaled email, LinkedIn connections and referrals – in addition to other bespoke tactics and campaigns - They are flagged as aware if buyers start engaging via email (2+ contacts with 2+ email opens), accept LinkedIn connections, visit the website, or engage in the community - Tools: website tracking (Clearbit, HubSpot), email & LinkedIn automation (Apollo, Outreach, La Growth Machine), community (Slack) 3️⃣ Interested - Accounts progress as they demonstrate more meaningful engagement & intent - Key signals include visiting high-intent website pages (ex: pricing page), starting a free trial, attending an event, etc. - Tools: webinar (Sequel.io), trial (Redshift), website tracking, product usage data, ETL 4️⃣ Evaluating - All of the above is meant to generate high intent, ICP pipeline for sales - Accounts progress here by booking a meeting with sales or requesting a demo - This is where more manual, high-touch outreach comes into play (aimed at warm accounts) - Tools: meeting routing & booking (Calendly), marketing automation (HubSpot) The big learnings over the past 8 months:  - Content & offers are everything for getting a response  - Not all triggers are created equal when scoring account stages  - The data won’t be perfect, don’t let that stop you  - The best GTM plays involve both marketing & BDRs This is what a focused GTM looks like. Marketing, sales, CS, product and even ops all play a role in building pipeline with the right accounts. Huge shoutout to the Parabola team (Alex Yaseen, Ben Pollack, Adam Reisfield) for taking folks behind-the-scenes! PS, Parabola just launched a game-changer for anyone interested in automating workflows like ABX stages (think Cursor for Ops teams). You can check it out here: https://parabola.io/ #abx #marketing #automation

🚫 How to Run UX Research Without Access To Users. With practical techniques to avoid guesswork and gather insights if you can’t talk directly to users. Attached cheatsheet (with and without access to users) by Nielsen Norman Group. 🚫 Ask for reasons for no access to users: there might be none. ✅ First, study job openings to map existing workflows/tasks. ✅ Make friends with sales, customer success, support, QA. ✅ Find colleagues who are the closest to your customers. ✅ Convey your questions indirectly via your colleagues. ✅ If you can’t get users to come to you, go where they are. ✅ Ask to observe or shadow customers at their workplace. ✅ Listen in to customer calls and interview call centre staff. ✅ Request access to analytics, CRM reports, call centre logs. ✅ Use Google Trends to find product-related search queries. ✅ Gather insights from search logs, Jira backlog, support tickets. ✅ Explore past/ongoing NPS and Voice-of-Customer programs. ✅ Study reviews, discussions, comments for your product/competitors. ✅ Map key themes and user sentiment on TrustPilot, AppStore etc. ✅ Recruit users via UserTesting, Wynter (B2B), Maze, UserInterviews. ✅ Ask for small but steady commitments: 5 users × 30 mins, 1× month. 🚫 Avoid ad-hoc research: set up regular check-ins and timelines. As H Locke noted, if we shed the light strongly enough from many sources, we might end up getting a glimpse of the truth. Ironically, the stakeholders who can’t give you time or resources to talk to users often are the first to demand evidence to support your initiatives. Sometimes the reason why companies are reluctant to grant access to users is simply the lack of trust. They don’t want to disturb relationships with big clients which is carefully maintained by the customer success team. They might feel that research is merely a technical detail that clients shouldn’t be bothered with. Show that you deeply care about that relationship and that you don’t want to disturb it any way. What you do want though is to reduce costs and risk — the risk of drawing wide-reaching conclusions from very little research, or none at all. Your best shot is to explain research as a powerful risk mitigation tool. And: search for people whose priorities align with yours — people who value and see the impact of UX in their units. They would absolutely love to support your work because it also supports their work — and they will put up a good word for you if they only had known that you existed. ✤ Useful resources: UX Research Cheat Sheet, by Susan Farrell from NN/g (attached) https://lnkd.in/eUTHKWvF What Can You Do When You Have No Access To Users?, by H Locke https://lnkd.in/ewHEKhBS UX Research When You Can’t Talk To Users, by Chris Myhill https://lnkd.in/ez5-b6zf #ux #research