Onboarding Efficiency Techniques

Onboarding is killing your velocity, not hiring. Most #GCCs obsess over offer rollouts and interview velocity. Then Day 1 arrives and your star hire spends 2 weeks hunting VPN tokens, tool access and “who owns what.” That’s not culture; that’s a latency tax. What to fix (and what to measure): Time to First Meaningful Commit (TTFMC): Target: ≤ 7 days for engineers; ≤ 10 days for analysts to ship a first insight. If you don’t track it, you’re guessing. Access in One Hour, Not One Week: Pre-provision prod-safe sandboxes, repos, dashboards, experiment tools. If it needs an email chain, it needs a policy change. Onboarding Pods, Not Orientation Decks: Pair every new hire with a buddy + product owner + SRE for 14 days. Goal: one real task shipped, one pager rotation shadowed. 90-Day “Evidence > Excuses” Plan: Week 1: ship something tiny. Week 2–4: own a bug class or dashboard. Day 30–90: lead one small change end-to-end (with a post-ship write-up). Kill the Tool Maze: Publish a single launcher (links, creds, APIs, logs, style guides). If your new hire needs to ask “where is X?” twice, the doc is broken. Scoreboard to make this real (post it publicly in the #GCC): TTFMC median (weekly) % new hires shipping in Week 1 Access SLA met in 60 minutes Drop-off in “where is…” tickets after 30 days Bottom line: If Day 1–30 is chaos, your “cost arbitrage” evaporates into backfills and burnout. Make onboarding a product. Ship value in Week 1. Everything else is theatre

I sent laptops to 7 remote hires. 5 quit within 90 days. Costly mistake.  Brutal lesson. I thought I was onboarding them. They felt abandoned. And the data proves I wasn’t alone: 🚫 63% of remote employees say onboarding was inadequate. 🚫 60% feel lost and disoriented after their first week. 🚫 Remote hires take 3-6 months longer to reach full productivity. A laptop in a box isn’t onboarding.  It’s a fast track to disengagement. So I rebuilt our process—and retention jumped 82%. Here’s exactly what worked: 🔥 The Buddy System ✔ Assign a mentor (daily check-ins for the first 2 weeks) ✔ Encourage “silly” questions—zero judgment ✔ Make support feel human, not bureaucratic 🔥 Connection Before Content ✔ Virtual coffee chats before training starts ✔ Executive welcome video on Day 1 ✔ Remote-friendly team social event in Week 1 🔥 Digestible Learning ✔ 90-minute training modules (no info overload!) ✔ Spread onboarding across 3 weeks, not 3 days ✔ Live discussions > passive video watching 🔥 Tech Readiness ✔ IT setup completed before Day 1 ✔ Test systems with the hire the day before ✔ Provide a digital “emergency contact” for tech issues 🔥 Culture Immersion ✔ Virtual office tour with real team stories ✔ Inside-joke dictionary (every company has one!) ✔ Daily connections between work tasks & company mission 🔥 Strategic Check-ins ✔ Week 1: "What surprised you?" ✔ Month 1: "Where do you need more clarity?" ✔ Quarter 1: "How can we better support your growth?” 🔥 Early Wins = Early Buy-In ✔ Assign a small, meaningful project in Week 1 ✔ Recognize their success publicly ✔ Show them how their work makes an impact Remote onboarding isn’t about dumping information. It’s about building confidence, connection, and commitment. Do this right, and your new hires won’t just stay. They’ll thrive. P.S. What’s one thing you wish you had in your first remote onboarding? ♻️ Repost this to help HR teams fix onboarding before it costs them top talent.

In the last year, Demandbase has cut our TTV (time to value) by 55%. How? Our onboarding leader Graham Grome redesigned our onboarding process around 6 core principles: 1. Start Onboarding During the Sales Process Onboarding doesn’t start with the onboarding kick-off meeting, it starts with the first conversation with the customer. The very first interaction begins the process of understanding needs, roles and responsibilities, and timelines. Through the sales process the scope plan is in development and it is essential that this is handed off to CX and the onboarding team (and that pre-Sales resources stay involved) after the deal is closed. 2. Ground in Strategy to Generate a Value Roadmap Even with the scope in place, it’s critical to begin with strategy in onboarding (not dive into tactics and tasks). You need to know what the business outcomes the customer wants to achieve and the path to get there. That is why we begin with GTM Strategy Discovery sessions and deliver a Value Roadmap with clear now, next, and later actions that align to the customer’s GTM goals. 3. Tailor Configuration to Outcomes Every onboarding should be tailored to customer priorities. No two GTM’s are the same, being flexible in configuration is really important. Out-of-the box will not grow with your goals. We keep projects moving on target, surface risks early, and ensure that platform configuration supports business outcomes, not just your setup. The goal is to help you drive measurable value as quickly as possible. 4. Bring Customer Success into Onboarding As you grow, Onboarding and Customer Success become specialized functions. To maintain a “zero hand-off” approach make sure to include the Customer Success team members who will work with the customer moving forward through the onboarding process. 5. Make sure you leave Onboarding with a Value Measurement Plan You cannot show value without it. Every customer leaves onboarding with a Value Measurement Plan aligned to their objectives, so progress and impact are clear from day one. 6. Measure CSAT Post Onboarding It all sounds good, but how do you know it’s actually happening and where the process can improve? Customer Satisfaction (CSAT) surveys. Feedback on onboarding has to be operationalized, it’s too important to have any blind spots or to stagnate as customer needs evolve. ——— Customers have more options than ever, they are under pressure to justify their spending, they want results now (as they should!), and they know new AI-driven solutions are coming out every day. If you don’t adapt your onboarding to meet these demands, you will be in a world of hurt on churn.

In a world where efficiency is key and first impressions are crucial, leveraging automation in HR processes isn't just a luxury—it's a necessity. Integrating automated account provisioning with HRIS systems like BambooHR or Workday can transform a new employee's experience, making it frictionless from the start. Here's how it simplifies HR processes: • Automated Account Creation: As soon as a new hire is confirmed, their details flow from HRIS to the chosen SSO (our preference is Okta), triggering automated account setups and application invitations. This means they have immediate access to essential tools from day one. • Tailored Application Access: Recognizing each department's unique needs, we collaborate to set up role-based access control, ensuring reliable and consistent access to necessary applications, customized to specific requirements. • Zero-Touch Computer Deployment: New hires can start training immediately, without the hassle of extensive setups. By linking MDM (our preference is Jamf) to your identity provider, employees use one password for both their SaaS tools and computers, streamlining their workflow. Benefits of this approach: • Reduced Manual Work: Automating routine tasks significantly lessens HR's workload, enabling a focus on strategic and people-centric activities. • Consistent Process Execution: Automated systems guarantee consistency and compliance, reducing errors in HR processes. • Improved Employee Experience: A smooth onboarding journey enhances job satisfaction and leaves a positive first impression. • Remote Work Compatibility: These processes ensure that geographical distance doesn't hinder efficient onboarding and offboarding. In essence, automating HR processes is a strategic move that enhances competitiveness and overall efficiency.

Onboarding is one of the most overlooked yet critical processes for ensuring a new employee’s success. At Proletariat, as we scaled rapidly, we knew that hiring fast also meant evaluating and adjusting quickly. That’s why we implemented structured 90-day onboarding plans. Check out this template: http://bit.ly/3CIa79i The Goal of a 90-Day Onboarding Plan By the end of the onboarding period, one of three things should be clear: 1. The employee is successful in their role and fully ramped up 2. The role has been adjusted to better fit their skills or the team’s needs 3. The employee moves on if the fit isn’t right Key Objectives of a 90-Day Onboarding Plan 1. Craft Personalized Goals That Align with the Team Strategy Every role is unique, and job descriptions often don’t capture the full nuance of what success looks like. A great onboarding plan ensures: - The new hire’s goals fit within the team’s broader strategy - The plan adapts to the individual’s strengths while addressing growth areas - The employee understands how they create value early on 2. Prioritize Tasks to Build Early Wins New employees often feel like they’re “drinking from a firehose” in their first few months. Instead of overwhelming them, sequence tasks in a way that builds momentum: - Start with achievable wins: Give them clear, valuable contributions early on - Gradually increase complexity: Move from simple tasks to strategic ones - Provide structured learning: Direct them to the right resources and people 3. Set Clear Expectations for Progress Success should never be vague. By clearly defining what progress should look like at key milestones, both the manager and the new hire can track growth and course-correct early if needed. Here is an outline: - First 30 days: Learning - focus on absorbing information and initial tasks - Days 31–60: Integration - deeper collaboration and ownership of responsibilities - Days 61–90: Autonomy - fully contributing and delivering measurable results How to Use an Onboarding Plan Effectively 1. Build the Plan Together The onboarding plan should be a collaborative effort between: - The new hire (so they understand expectations and contribute to goal-setting) - The hiring manager (to ensure alignment with team objectives) - Other stakeholders (who will work closely with the new hire) 2. Treat It as a Living Document A static onboarding plan is too formulaic to be useful. The plan should evolve based on feedback and real-world performance. Follow these steps: - Regularly review and adjust the plan - Use check-in meetings at 30, 60, and 90 days to assess progress - Be flexible! If the plan needs adjusting, don’t force a rigid structure 3. Involve the Broader Team Successful onboarding is not just about ramping up a new hire—it’s about integrating them into the team and broader company culture. Provide cross-team introductions and broadcast early wins and progress to give the new employee positive visibility.

I discovered a single workflow that perfected onboarding. The best part? New hires feel like they belong - before they even start. Here's the exact process we built: We automate policies. We checklist productivity. But we forget to build belonging. And that’s where most companies lose their best people before they even start. 🧠 High-performance onboarding isn’t just paperwork and passwords. It’s relationship architecture. It’s trust, built deliberately. It’s clarity that says: “We’ve got you.” Here’s what elite onboarding systems do before day one: ✅ Schedule 1:1 meetings with teammates and stakeholders ✅ Assign a buddy or mentor as a daily go-to ✅ Provide access to past projects so new hires understand legacy context ✅ Deliver a crystal-clear 90-day ramp-up plan (culture → role → execution) Most orgs? They overload day one. Ghost on day three. And wonder why confidence never ramps. The real cost? Disengagement. Attrition. Low-trust teams. And it compounds fast - especially in regulated, fast-scaling environments. Let’s flip the script: ✔️ Prepare everything before day one ✔️ Automate the logistics ✔️ Focus the human effort on connection When onboarding is done right, it doesn’t just boost productivity. It anchors culture. It retains talent. It scales your systems and your people. We’ve built Process Street to help you do exactly that. Without losing the human in the process. 👋 Want to see how we’ve helped teams like Salesforce and Calderys level up onboarding (and compliance) across global teams? Check out the link in the comments! Let’s make day one feel like belonging.

BUILDING BELONGING FROM DAY ONE: WHY ONBOARDING MATTERS MORE THAN EVER Walk into a room like the one pictured above, and you can feel the energy: new faces, focused attention, sharp questions, and shared stories by seasoned professionals who care. That’s not just a classroom—it’s a launchpad. And when done right, onboarding isn’t a process—it’s a promise. At Cameron LNG our commitment to excellence starts when a new hire walks through the door. We believe orientation isn’t about paperwork and passwords—it’s about purpose. It’s about welcoming people to a role and a culture. That first impression? It sets the tone for everything that follows. As leaders, we must remember that our new employees are our future leaders, operators, engineers, and innovators. We owe it to them—and to our company’s long-term success—to get it right. TOP 5 BEST PRACTICES FOR EFFECTIVE ONBOARDING: 1. Connect Culture to Purpose Don’t just explain the “what”—inspire with the “why.” Introduce company values early and let employees see them through real stories and people. 2. Invest in Live, In-Person Engagement Emails and e-learning have their place, but nothing replaces the power of human connection. Live sessions allow for real-time questions, introductions, and relationship building. 3. Provide Role-Relevant Training Early Onboarding should reflect what new employees actually need to succeed—systems, safety expectations, and team workflows. Front-load the tools they’ll use day to day. 4. Showcase Cross-Functional Collaboration Involve leaders from multiple departments. When new hires see collaboration as the norm, they feel empowered to reach across functions without hesitation. 5. Assign Peer Mentors or Coaches Nothing builds confidence faster than having a go-to person for early questions. Peer mentorship accelerates integration and boosts retention. WHY IT MATTERS I’m proud to be part of an organization that gets this right. You know you're building something substantial when you see engaged employees listening to senior leaders, asking sharp questions, and already showing signs of ownership. That happens when onboarding isn’t treated as a checkbox but a cornerstone. Great companies don’t just hire talent. They cultivate it. They don’t just fill roles. They build futures. #ProudToBeCameronLNG #LeadershipDevelopment #OnboardingMatters #WorkplaceExcellence #EmployeeSuccess #FirstDayForward #CultureInAction #EnergyLeadership

80% of new hires who receive poor onboarding plan to quit—especially if they’re working remotely. Hard to believe, right? As someone who's interviewed 100+ candidates for 10+ different roles, I've realized that bringing ELITE talent through the door is only half the battle. If they don't genuinely enjoy what they're doing, the leadership they see, and the onboarding they receive in those first 30 days—you might as well say goodbye (or be ready for an employee that's not motivated to perform at their best). It's like buying a new car. It might be everything you've ever dreamed of, but if you never put the key in the ignition and get it started—it can't go anywhere. After you find that A+ player, integrating them into the team and getting them going is the next step. Having built a team of A players at Platter, I've dialed in our onboarding flow, and I think it could be useful for you and your company. Here's my approach for a flawless onboarding (or close to it): ➝ Have a checklist of everything the employee needs to fill out or read through. This ensures they won't miss a thing and will know every tidbit they could possibly need to get started. Plus, it saves you from having to go back and ask for them to submit a form months later (been there). ➝ Outline 30/60/90-day goals. From the start, it's important to know what the employees expect of themselves and their role. I've found that one of the biggest motivators for A+ members is helping them achieve their goals for the job. Get these goals written down and put a performance review on the cal from day 1 to check in down the line. ➝ Gather everything the employee will need. I've made this mistake too often. You get someone onboarded and the start working, but each day they're asking for access or a login to a different tool in the stack. Put together a full list of every login they'll need so they can be effective from day 1. Following these 3 steps has made onboarding a breeze for me and my team. Make sure to bookmark this or send it to your leadership team so they can dial in their onboarding flow too.