A lot of us still rely on simple trend lines or linear regression when analyzing how user behavior changes over time. But in recent years, the tools available to us have evolved significantly. For behavioral and UX data - especially when it's noisy, nonlinear, or limited - there are now better methods to uncover meaningful patterns. Machine learning models like LSTMs can be incredibly useful when you’re trying to understand patterns that unfold across time. They’re good at picking up both short-term shifts and long-term dependencies, like how early frustration might affect engagement later in a session. If you want to go further, newer models that combine graph structures with time series - like graph-based recurrent networks - help make sense of how different behaviors influence each other. Transformers, originally built for language processing, are also being used to model behavior over time. They’re especially effective when user interactions don’t follow a neat, regular rhythm. What’s interesting about transformers is their ability to highlight which time windows matter most, which makes them easier to interpret in UX research. Not every trend is smooth or gradual. Sometimes we’re more interested in when something changes - like a sudden drop in satisfaction after a feature rollout. This is where change point detection comes in. Methods like Bayesian Online Change Point Detection or PELT can find those key turning points, even in noisy data or with few observations. When trends don’t follow a straight line, generalized additive models (GAMs) can help. Instead of fitting one global line, they let you capture smooth curves and more realistic patterns. For example, users might improve quickly at first but plateau later - GAMs are built to capture that shape. If you’re tracking behavior across time and across users or teams, mixed-effects models come into play. These models account for repeated measures or nested structures in your data, like individual users within groups or cohorts. The Bayesian versions are especially helpful when your dataset is small or uneven, which happens often in UX research. Some researchers go a step further by treating behavior over time as continuous functions. This lets you compare entire curves rather than just time points. Others use matrix factorization methods that simplify high-dimensional behavioral data - like attention logs or biometric signals - into just a few evolving patterns. Understanding not just what changed, but why, is becoming more feasible too. Techniques like Gaussian graphical models and dynamic Bayesian networks are now used to map how one behavior might influence another over time, offering deeper insights than simple correlations. And for those working with small samples, new Bayesian approaches are built exactly for that. Some use filtering to maintain accuracy with limited data, and ensemble models are proving useful for increasing robustness when datasets are sparse or messy.
User Flow Analysis Techniques
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Summary
User-flow analysis techniques are methods used to understand how people move through a website or application, helping teams identify where users succeed, get stuck, or drop off. These approaches combine both quantitative data and direct observation, making it easier for anyone to spot patterns and improve the overall user experience.
- Spot key moments: Select sessions and review user journeys that include crucial behaviors, like abandoning a purchase or submitting a help ticket, to uncover meaningful insights.
- Mix qualitative and quantitative: Use overall metrics like conversion rates alongside session replays to understand not only what is happening, but also why users are struggling or succeeding.
- Document and share: Make it a habit to regularly review user sessions, rotate review responsibilities, and keep detailed notes so your whole team benefits from ongoing insights.
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Most teams are just wasting their time watching session replays. Why? Because not all session replays are equally valuable, and many don’t uncover the real insights you need. After 15 years of experience, here’s how to find insights that can transform your product: — 𝗛𝗼𝘄 𝘁𝗼 𝗘𝘅𝘁𝗿𝗮𝗰𝘁 𝗥𝗲𝗮𝗹 𝗜𝗻𝘀𝗶𝗴𝗵𝘁𝘀 𝗳𝗿𝗼𝗺 𝗦𝗲𝘀𝘀𝗶𝗼𝗻 𝗥𝗲𝗽𝗹𝗮𝘆𝘀 𝗧𝗵𝗲 𝗗𝗶𝗹𝗲𝗺𝗺𝗮: Too many teams pick random sessions, watch them from start to finish, and hope for meaningful insights. It’s like searching for a needle in a haystack. The fix? Start with trigger moments — specific user behaviors that reveal critical insights. ➔ The last session before a user churns. ➔ The journey that ended in a support ticket. ➔ The user who refreshed the page multiple times in frustration. Select five sessions with these triggers using powerful tools like @LogRocket. Focusing on a few key sessions will reveal patterns without overwhelming you with data. — 𝗧𝗵𝗲 𝗧𝗵𝗿𝗲𝗲-𝗣𝗮𝘀𝘀 𝗧𝗲𝗰𝗵𝗻𝗶𝗾𝘂𝗲 Think of it like peeling back layers: each pass reveals more details. 𝗣𝗮𝘀𝘀 𝟭: Watch at double speed to capture the overall flow of the session. ➔ Identify key moments based on time spent and notable actions. ➔ Bookmark moments to explore in the next passes. 𝗣𝗮𝘀𝘀 𝟮: Slow down to normal speed, focusing on cursor movement and pauses. ➔ Observe cursor behavior for signs of hesitation or confusion. ➔ Watch for pauses or retracing steps as indicators of friction. 𝗣𝗮𝘀𝘀 𝟯: Zoom in on the bookmarked moments at half speed. ➔ Catch subtle signals of frustration, like extended hovering or near-miss clicks. ➔ These small moments often hold the key to understanding user pain points. — 𝗧𝗵𝗲 𝗤𝘂𝗮𝗻𝘁𝗶𝘁𝗮𝘁𝗶𝘃𝗲 + 𝗤𝘂𝗮𝗹𝗶𝘁𝗮𝘁𝗶𝘃𝗲 𝗙𝗿𝗮𝗺𝗲𝘄𝗼𝗿𝗸 Metrics show the “what,” session replays help explain the “why.” 𝗦𝘁𝗲𝗽 𝟭: 𝗦𝘁𝗮𝗿𝘁 𝘄𝗶𝘁𝗵 𝗗𝗮𝘁𝗮 Gather essential metrics before diving into sessions. ➔ Focus on conversion rates, time on page, bounce rates, and support ticket volume. ➔ Look for spikes, unusual trends, or issues tied to specific devices. 𝗦𝘁𝗲𝗽 𝟮: 𝗖𝗿𝗲𝗮𝘁𝗲 𝗪𝗮𝘁𝗰𝗵 𝗟𝗶𝘀𝘁𝘀 𝗳𝗿𝗼𝗺 𝗗𝗮𝘁𝗮 Organize sessions based on success and failure metrics: ➔ 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 𝗖𝗮𝘀𝗲𝘀: Top 10% of conversions, fastest completions, smoothest navigation. ➔ 𝗙𝗮𝗶𝗹𝘂𝗿𝗲 𝗖𝗮𝘀𝗲𝘀: Bottom 10% of conversions, abandonment points, error encounters. — 𝗕𝘂𝗶𝗹𝗱𝗶𝗻𝗴 𝗮 𝗖𝗼𝗻𝘀𝗶𝘀𝘁𝗲𝗻𝘁 𝗦𝗲𝘀𝘀𝗶𝗼𝗻 𝗥𝗲𝗽𝗹𝗮𝘆 𝗣𝗿𝗮𝗰𝘁𝗶𝗰𝗲 Make session replays a regular part of your team’s workflow and follow these principles: ➔ Focus on one critical flow at first, then expand. ➔ Keep it routine. Fifteen minutes of focused sessions beats hours of unfocused watching. ➔ Keep rotating the responsibiliy and document everything. — Want to go deeper and get more out of your session replays without wasting time? Check the link in the comments!
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This will likely be an unpopular opinion, but in my experience, Critical User Journeys, Jobs-to-be-Done, and Task analysis are the same thing, just at different levels of granularity and altitude. Let’s take a look. (Mario Callegaro this one is for you :)) ➡️ Describing user goals and tasks: All three start with understanding what the user is doing (or wants to do) in a product or a product space. JTBD has a higher altitude and is looking more at motivations behind actions, while task analysis is looking at a more granular level of individual tasks. CUJs encompass both higher level goals and more granular tasks that fall under each goal. ➡️ Uncovering issues and friction points: All three methods then allow for the evaluation of the goals / tasks / jobs in the product to see whether users are able to achieve their goals and tasks successfully and to identify issues and friction points. This is normally done in usability-type studies, but could also be evaluated with logs and sentiment metrics / surveys. ➡️ Guiding product development: The three have the same ultimate goal - guide product improvement through identifying user goals/tasks and evaluating product headroom and opportunities. ‼️ Differences: There are some differences among the methods of course. For example, task analysis requires a product to exist, while JTBD could be used in a product space for early explorations. CUJs could be used for both, although in practice I’ve only seen CUJs and JTBD used as a tool to evaluate existing products. ❓What do you think about the three? To learn more about these methods check out these resources: ➡️ Critical user journeys - https://lnkd.in/gFHs39w2 ➡️ Jobs-to-be-done - https://lnkd.in/gN5gDRYu ➡️ Task analysis - https://lnkd.in/grpB_BgJ #ux #uxresearch #userexperience #userexperienceresearch #userresearch
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