Designing User-Friendly Ecommerce Sites

7 out of 10 of my projects start with fixing what most people ignore. This includes: - making copy easier to read - making images informational - making product name impactful Simple, but yet forgotten. In this post, using URturms example, I'll be sharing 11 underestimated changes that can increase your website sales. 1. Adding breadcrumbs. Important if you drive ad traffic to the PDP directly. They take shopper to the parent category page. Reducing bounce rate. 2. Adding a badge. Like "Bestseller", "Most Loved", "Few Left". This reassures the shopper that they're making the right decision. 3. Making images easier to swipe. Add a sneak peek of the next image along with navigation dots that show the count. Cap them at 8. 4. Making the product name impactful. Add key USPs. Show your current product name to 10 people. Do they understand what it is? 5. Add a short description below product name. Keep it in 1 line. Highlight it's most important feature here. 6. Consider adding an offer close to price. This motivates the shopper as they see some potential savings or benefit. 7. Highlight key product strengths in bullets or with icons. Avoid sentences. Keep this before the add to cart CTA. 8. Keep your add to cart CTA full width. Don't combine it with quantity or another CTA next to it. Make sure it's readable and prominent. 9. Highlighting shipping time or return policy below the CTA. This solves for common questions - when will I get it? can I return it? 10. Cross-selling complementary products. Like bottoms with tops. Earrings with necklace. Do this close to the add to cart CTA. 11. Adding 'Benefits' to your accordion. This gets a higher click through rate, while helping shoppers understand why they should buy this. Other UX/UI changes I did: - Removed quantity button - Made the information bar non-moving - Removed log-in, moving search next to cart - Changed the font for product name and CTA - Increased font size in places for better readability Found this useful? Let me know in the comments! P.S. If you want to maximize your PDP’s potential, start by understanding your visitor's behavior and the gaps. Get heat maps for your site (Microsoft Clarity is free). Observe what they like to (and don't like to) interact with.

🧠 How To Reduce Cognitive Load In UX. How people make choice, how to make products less demanding — and dismantling some UX myths ↓ 🤔 People go through a huge number of choices every day. ✅ We’re very efficient in scanning, skimming and skipping. ✅ Users often rely on small “islands” of sections to use daily. ✅ Experts often prefer to see all options or features at once. ✅ People are happier by choosing from a small set of choices. 🤔 The biggest challenge isn’t managing too many options. ✅ The problem is how poorly organized these options are. ✅ It’s also having too many *similar* options to choose from. 🤔 Similar options → users get confused, frustrated, paralyzed. 🚫 Number of clicks/taps are poor indicators of good/bad UX. 🚫 Don’t enforce users to keep information in working memory. ✅ Avoid sliding panels/overlays: show content in split screens. ✅ Run card sorting on features, filters, attributes, menu items. ✅ Break down complex decisions in a set of smaller decisions. ✅ Flows with more pages might work better than 1 single page. UX is filled with confusing misconceptions and myths. Beware of the “3-clicks-rule” as users typically don’t mind an extra click if it’s clear and predictable — and as long as it’s not repetitive or slows down their daily workflow. Also, don’t rely on “7±2 rule” for navigation: it’s not about the number of navigation items, but how many of those we have to keep in our working memory. People don’t always use your product the way you imagined they would. In fact, it's common to see people using only small portions of a complex product frequently — almost identifying small islands of clarity that help them in their daily work, while avoiding obscure or daunting parts of the product because they haven’t managed to learn how to use them yet. But once they do learn how to use them, their efficiency grows, and so do their expectations of how customizable, flexible and sophisticated the feature should be. There, it's not about the number of features or clicks or taps or how many items they can keep in their working memory. It's about a highly accurate mapping of how people think and how the interface works. And: expert software must be complex as it must match the complexity of the real world. It requires a vast number of attributes, settings, views, panels, data points. However, complex products don’t have to be complicated in use if they make sense to end users, and they can be proficient with them. There, the worst thing we can do as designers is to oversimplify. We shouldn’t assume that people always struggle with complexity. They struggle with products they don’t understand. They also learn products and navigational paths over time, making tremendous progress in just a few days. Help users avoid confusion and make fewer mistakes, and they will use even complex products effortlessly over time. [Sources and resources in the comments below ↓]

𝟭𝟬 𝗥𝘂𝗹𝗲𝘀 𝗳𝗼𝗿 𝗛𝗶𝗴𝗵-𝗖𝗼𝗻𝘃𝗲𝗿𝘁𝗶𝗻𝗴 𝗪𝗲𝗯𝘀𝗶𝘁𝗲𝘀 🔥 Most product sites don’t convert. Here’s how to fix it: 𝟭/ 𝗨𝗻𝗱𝗲𝗿𝘀𝘁𝗮𝗻𝗱 𝘆𝗼𝘂𝗿 𝗯𝘂𝘆𝗲𝗿 Before designing, talk to real users. Figure out what they want, what stops them, and what triggers action. → Talk to 5 signups: “What made you try it?” → Exit survey: “What’s stopping you?” → Watch session recordings → Skim support chats → Bonus: Buy someone coffee for quick feedback ✅ Example: Users say: “I just want to send invoices and get paid.” → Don’t write: “Smart billing software” → Say: “Send your next invoice in under 60 seconds.” 𝟮/ 𝗡𝗮𝗶𝗹 𝘆𝗼𝘂𝗿 𝗵𝗼𝗺𝗲𝗽𝗮𝗴𝗲 𝘀𝘁𝗿𝘂𝗰𝘁𝘂𝗿𝗲 Your layout needs: → Headline: pain point → Subheadline: curiosity → CTA: single action → Visual: product in action → Body: benefits > features ✅ Example: → “Hiring is broken.” → “Our AI recruiter finds top 3 candidates in 24h.” → “Try it free” → Demo video → “Save 10+ hours/week on screening” 𝟯/ 𝗠𝗮𝗸𝗲 𝘃𝗮𝗹𝘂𝗲 𝗰𝗹𝗲𝗮𝗿 𝗮𝗯𝗼𝘃𝗲 𝘁𝗵𝗲 𝗳𝗼𝗹𝗱 Most people won’t scroll. → What is this? → Who’s it for? → Why does it matter? → What should I do next? ✅ Example: → Don’t say: “AI-powered web builder” → Say: “Launch your landing page in 60 seconds” 𝟰/ 𝗙𝗼𝗰𝘂𝘀 𝗼𝗻 𝗼𝘂𝘁𝗰𝗼𝗺𝗲𝘀, 𝗻𝗼𝘁 𝗳𝗲𝗮𝘁𝘂𝗿𝗲𝘀 People don’t want “real-time sync.” They want fewer meetings, faster work. ✅ Example: → Don't say: “Real-time collaboration” → Say: “No more back-and-forth emails. Edit together live.” 𝟱/ 𝗔𝗱𝗱 𝗽𝗿𝗼𝗼𝗳, 𝗲𝗮𝗿𝗹𝘆 Trust builds conversion. → Logos → Quotes → Counters → Screenshots → Case studies ✅ Example: → “Trusted by 4,000+ teams at Meta, Notion, and Vercel” 𝟲/ 𝗥𝗲𝗺𝗼𝘃𝗲 𝗱𝗶𝘀𝘁𝗿𝗮𝗰𝘁𝗶𝗼𝗻𝘀 Stick to one goal and cut everything else. → No blog links → No footer clutter → No secondary CTAs ✅ Example: If your goal is “Try for free,” everything should lead there. 𝟳/ 𝗨𝘀𝗲 𝗯𝗲𝘁𝘁𝗲𝗿 𝗖𝗧𝗔 𝗹𝗮𝗻𝗴𝘂𝗮𝗴𝗲 Avoid vague buttons. Make CTAs feel easy + specific. ✅ Example: → Don't say: “Start now” → Say: “Try for free” 𝟴/ 𝗗𝗲𝘀𝗶𝗴𝗻 𝗺𝗼𝗯𝗶𝗹𝗲-𝗳𝗶𝗿𝘀𝘁 60%+ of traffic is mobile. If it’s clunky, it’s broken. → Large tap targets → Sticky CTAs → Short scroll → Preview breakpoints ✅ Example: → Desktop: CTA beside video → Mobile: CTA pinned bottom → Preview with Lovable 𝟵/ 𝗧𝗲𝘀𝘁 𝗺𝗼𝗿𝗲 𝘁𝗵𝗮𝗻 𝘆𝗼𝘂 𝘄𝗮𝗻𝘁 𝘁𝗼 One version is only one guess. ✅ Example: → “The fastest invoicing tool for freelancers” vs. → “Send your next invoice in under 60 seconds” → Ship both with Lovable 𝟭𝟬/ 𝗗𝗼𝗻’𝘁 𝘀𝘁𝗼𝗽 𝗮𝘁 𝘁𝗵𝗲 𝗖𝗧𝗔 Conversion isn’t the goal. The activation flow right after is. → Pre-fill content → Show a 60s walkthrough → Highlight one key action ✅ Example: User signs up → edits sample invoice → sends in 1 click LFG

I've created 100s of SaaS landing pages that (1) rank in Google and (2) convert traffic into customers. Here's the exact landing page plan I follow: 1. Hero section Company logo: Ensure branding is immediately visible. Headline: Benefit-driven headline that captures attention and clearly states the (compelling) value proposition. Subheadline: Supporting statement that adds further clarity to the headline. Primary CTA: Button that stands out and guides the user to the desired next step. Social proof: Show that people like the reader are also using the product (and how many). Image or video: Add an image, video, or GIF that visually communicates the product in action, making it easy for users to understand how it works. 2. Benefits section Key benefits: Show the main benefits of the product and give a brief description of the features that achieve this. Supporting visuals: Include images to reinforce the benefits and showcase the product in action. 3. More social proof Testimonials: Include quotes from satisfied customers to increase authenticity. Trust signals: Add logos of well-known brands or individual users to further establish credibility. 4. FAQ section Address the most frequently asked questions to overcome any objections. Use Google autosuggest, keyword research tools, and search modifiers to find SEO-focused questions to further optimise for your target keyword(s). 5. Final call to action (CTA) Encourage users to take immediate action. 6. Internal linking Links to related features: Provide links to other feature pages to keep users exploring. Make sure to also link to the new landing page from other pages with optimised anchor text. 7. Mobile optimisation Ensure the landing page is fully optimised for mobile users with quick load times, easy navigation, and mobile-friendly CTAs. 8. Footer section Contact information: Include contact details like email, phone number, and address or a link to support. Legal information: Provide links to important pages such as Privacy Policy and Terms of Service. 9. Repeat for every feature We created 8 of these feature pages for a B2B SaaS company a few months back. They now: - Rank for searches directly looking for their product - Get 20,000+ "warm" SEO traffic per month It works.

Retail vs Screen packaging design dilemma. Your packaging should depend heavily on where your customer will first meet your product: on a Screen or on a Shelf. The design approach for digital-first D2C brands differs significantly from that for traditional retail products, what do you know about? >>Rules for SCREEN-OPTIMIZED design<< In the age of direct-to-consumer D2C, first impressions often happen at thumbnail size. Packaging has to cut through digital noise, survive scaling, and remain recognizable across multiple platforms like Instagram, TikTok, e-shops, email banners. At the end of the funnel, product will be in a landing page with tones of information and reviews, so packaging design should be a scroll stopper. Prioritize ICONIC features. +Bold, memorable shapes. +Clear, distinctive branding. +Simple color schemes and strong silhouettes. +Logos must stay recognizable, even small. Simplify TYPOGRAPHY. +Minimal front-of-pack text. +Clear, sans-serif fonts. +Strong contrast for readability. Focus on HERO moments. +Make labels, logos, and shapes impactful at any size. +Optimize for eCommerce grids and social feeds. Adapt to flat LIGHTING. +Avoid finishes that lose effect on screens. +Ensure the design looks sharp in 2D. >>RETAIL-READY for shelf impact packaging<< Physical shelves are a crowded battlefield, products compete for attention in real-time and real space. Packaging must capture interest from a distance, communicate benefits in seconds, and hold up under close scrutiny. The challenge often lies in legibility, content hierarchy, and brand architecture, as the customer only has a seconds to understand what’s important and take a decision. Maximize SHELF impact. +Group products in 60–90 cm “blocks.” +Use consistent colors and visual systems across 6+ SKUs. +Build a strong, unified brand block. Communicate BENEFITS quickly. +Design for 2–3 second decisions. +Use clear typography and sharp hierarchy. +Highlight key claims at a glance. Design for PHYSICAL interaction. +Add tactile finishes like embossing, foil, soft-touch. +Use structure to signal quality. +Make the physical experience feel premium. STAND OUT at 3–5 meters. +Ensure instant recognition from afar. +Use bold colors, strong icons, unique shapes. +Break shelf monotony with smart design Concluding. What if my product is sold through both channels? Simple, check your P&L, review your growth strategy, and prioritize. Great packaging is always context-driven. What grabs attention online might get lost on a shelf, and vice versa. The key is balancing iconic simplicity for screens with bold, tactile presence for retail. Explore my curated selection of examples and get inspired for your next hero. Featured Brands: Beekam 19820 Belif Biohyalux Blossom Essentials Crown Eadem Ever Eden Glowery Hello Clean Jones Road Mamonde Versed #beautyprofessionals #beautybusiness #beautypackaging #beautydesign

In retail, many chase the next big thing—a new style, a new way to reach consumers—triggering a frantic race to adopt. But most trends fade as fast as they appear. The real game-changers are curated habits that prove they can stand the test of time. I’ve championed social commerce as the future of retail for over a decade. In hindsight, that barely scratches the surface. It’s now a deeply ingrained consumer behavior. The imperative isn’t just to adopt it, but to evolve with it—constantly and intentionally. At HSN, social commerce was core to our strategy. We pioneered the blend of shopping and entertainment. That’s the essence: finding the sweet spot where entertainment, connection, and commerce converge. Soon after, platforms like Twitch began enabling users to both game and shop in real time, blending entertainment with commerce. Fanatics has successfully leaned into this model as well, immersing fans in live experiences while showcasing gear in action, often worn by their favorite athletes and community, turning fandom into a powerful trust signal. More recently, TikTok Shop collapsed the purchase funnel into a single scroll. It's no longer discover, then buy. Now, it’s see it, want it, buy it—seamlessly, in-platform. So, as we look ahead, how do I see this "social commerce habit" evolving? Here's what I expect: 🔹 Creator Integration is Non-Negotiable. For Gen Z, in particular, TikTok Shop has become a primary discovery engine. They trust their favorite creators to genuinely try products and offer honest feedback. The more brands lean into authentic partnerships with creators, the more trust they build in this integrated shopping experience. It’s about relationship-driven commerce. 🔹 Embrace a Zero-Click World. Speed and simplicity are paramount. Consumers need to be able to see, buy, and receive as fast as humanly possible. This means minimal clicks, minimal friction, and no moments for reconsideration. It's about instant gratification and removing all barriers between desire and ownership. 🔹 Elevate Live Shopping. This is a powerful return to the personal connection and real-time interaction that defined the best of traditional retail. Shoppable videos and live sessions transform social media into a personalized shopping aisle. Imagine experts demonstrating products, showing how they fit or can be styled, all in real-time, tailored to your interests. It brings humanity back to digital retail. 🔹 Unlock the Power of Virtual Try-Ons. A longstanding hurdle in e-commerce is "try before you buy." AI-enabled virtual try-on features solves that, making online shopping more immersive and convenient. This translates directly into higher conversion rates, deeper engagement, and customers spending more valuable time interacting with your brand digitally. It’s time to stop treating social commerce like a trend. This is commerce, full stop. It’s a fundamental consumer behavior that belongs at the center of every modern retail strategy.

I found a way to triple eCommerce revenue without writing hundreds of articles. Instead, by focusing on these big needle-movers (which most brands skip)... We grew a client’s monthly traffic by 115%... and monthly revenue 198% in just 9 months. Here's how: (full eCommerce SEO crash course)👇 #1: Personalize and Streamline the Shopping Experience • Add product recommendations based on user behavior • Show “complete the look” bundles • Enable cart-saving and wishlists • Simplify checkout with guest options, pre-filled forms, one-click purchase, and collapsible stages #2: Leverage Seasonal Search Trends Ask ChatGPT: “Suggest seasonal keywords for [your niche].” Validate demand in Google Trends. Build content 2 months before interest spikes. This allows you to pre-position for surges in buyer intent. #3 Micro-Moments Strategy There are 4 key decision-making moments in the buyer’s journey. "I want to know" content (researching): • Blog posts answering product questions • FAQ pages about product care/maintenance • Explainer videos showing product features "I want to go" content (for physical stores): • About page with clear location info • Contact page with embedded map • Updated Google Business Profile with photos and reviews "I want to do" content (learning how to use): • How-to guides for using your products • Assembly instructions with clear visuals • Video tutorials showing product in action • Downloadable user manuals "I want to buy" content (ready for purchase): • Product descriptions that highlight benefits • Category pages that compare similar products • Customer reviews and testimonials • Clear pricing and availability info #4 Faceted Navigation Strategy Faceted nav lets users filter by size, color, price, etc. But done wrong, it’ll bloat your index with duplicate URLs. Here’s how to implement it properly: • Use buttons or <input>—not <a href> • Add canonical tags on filtered pages → point to main category page • For high-potential filtered URLs (e.g. “blue running shoes”), create internal links to them • Use AJAX so filters don’t generate new URLs • Remove noindex/nofollow/robots.txt blocks for URLs you want indexed WordPress? Use WP Grid Builder. WooCommerce? Follow the official SEO filtering guide. Shopify? Enable Storefront Filtering. #5 Schema Markup Strategy Schema helps Google understand your content and display rich results. When your listing takes up more real estate and draws the eye, users are more likely to click. Use these two schema types: • Product Schema: includes ratings, reviews, price, availability • BreadcrumbList Schema: helps Google understand your site structure Use ChatGPT to generate your schema fast, then validate it on validator(.)schema(.)org before uploading. Our client’s result after implementing this strategy? • Organic traffic: +115% (12.8K to 27.6K sessions) • Monthly revenue: +198% ($10.2K to $30.6K) • Keywords in top 10: +36% (2,005 to 2,737)

👀 This dashboard is not flashy. Quite the opposite. It is clean, simple, and helps the reader find the most important information quickly. That comes from a few small but intentional design choices: 1️⃣ Dynamic slicer label “Data shown as on Jan-19 ending” tells the user that the dashboard shows the position up to the selected month, not just the numbers for January. 2️⃣ Red dot alert 🔴 The red dot beside the customer name immediately shows that this customer still has unpaid invoices. 3️⃣ Title used as a legend Billing is written in red and Receipts in blue, matching the chart lines. No separate legend needed. 4️⃣ A header that gives context Instead of simply saying “Invoices”, the header tells you there are 40 invoices, 5 are unpaid, and the outstanding balance is 7,825. 5️⃣ Subtle checkmarks ✔ The checkmarks make it easy to identify which invoices have been fully paid without adding another text column. 6️⃣ Thin green indicators 🟩 The green lines beside the Receipts column quickly show the months in which payments were received. 7️⃣ Plenty of white space Probably the most important design choice. It keeps the report readable and allows the numbers that matter to stand out. None of these things is impressive on its own. But together, they reduce cognitive load, improve clarity, and make the dashboard much easier to use. That is good dashboard design. Not adding colours, boxes, and shadows everywhere, but making every element useful. If you’re building dashboards, this is the kind of polish that sets your work apart.

From users to algorithms. It is the largest shift in commerce since the internet. Agentic commerce is reinventing shopping. Here’s what’s behind. McKinsey projects that revenue from agentic commerce could reach $3–5 trillion by 2030. For comparison, total global retail e-commerce sales in 2024 were $6.0 trillion. Behind this shift sits a four-layer architecture. 𝟭. 𝗙𝗼𝘂𝗻𝗱𝗮𝘁𝗶𝗼𝗻 𝗟𝗮𝘆𝗲𝗿 This is the base layer that lets agents understand their context and take informed action. What it does: • Cognitive capabilities that let agents plan, reason, and structure tasks across steps. • Fast memory and retrieval so agents can make context-aware decisions in real time. • Real-time data flows that feed agents fresh signals (prices, inventory, user context). • Identity and authorization rails that confirm which agent is acting, on whose behalf, and with what permissions. 𝟮. 𝗘𝗻𝗮𝗯𝗹𝗲𝗺𝗲𝗻𝘁 𝗟𝗮𝘆𝗲𝗿 This is where core intelligence is converted into operational commerce capabilities. What it does: • Structured product and catalogue data agents can understand and navigate. • Merchant connectivity tools that standardize how agents interact with commerce systems. • Offer-building tools that assemble pricing, availability, bundles, or comparisons into agent-ready outputs. • Payments and settlement mechanisms built for autonomous spending, mandates, and programmable rules. • Policy and preference systems that manage budgets, constraints, sustainability choices, loyalty, and customer rules. 𝟯. 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗟𝗮𝘆𝗲𝗿 This is where agent capabilities turn into real customer and merchant-facing interactions. What it does: • Personal buying agents that search, compare, negotiate, and assemble carts. • Autonomous checkout experiences that complete purchases without the user manually navigating anything. • Merchant-facing copilots that automate catalog work, pricing tasks, demand forecasting, or customer support. • Hyper-personalized recommendations powered by context, memory, and real-time adaptation. • Enterprise buying agents that automate procurement, bundling, replenishment, or vendor negotiations. 𝟰. 𝗚𝗼𝘃𝗲𝗿𝗻𝗮𝗻𝗰𝗲 & 𝗧𝗿𝘂𝘀𝘁 𝗟𝗮𝘆𝗲𝗿 This layer enforces safety, compliance, and accountability across all agent actions. What it does: • Guardrails and policy engines that restrict what agents can access, commit, approve, or spend. • Safety and ethics filters preventing harmful, biased, or unsafe actions. • Compliance logic (KYC → KYA, AML, PCI, consent) adapted for machines acting on behalf of people. • Audit trails and explainability so decisions can be traced, inspected, and corrected. • Responsible AI frameworks that keep agent autonomy aligned with human expectations and legal requirements. User interfaces won’t disappear, but the decision-making is shifting away from them. Opinions and graphics: my own   Subscribe to my newsletter: https://lnkd.in/dkqhnxdg