Strategies for International Sales

In 2 years, we cut Aligned’s sales cycle from 75 to 22 days, while moving up market and increasing ACV 44%. The key? Our team meets EVERY WEEK to optimize our sales playbook. Here’s our end-to-end workflow: 1. Playbooks get old within a few months—Build a regular update cadence How buyers evaluate you and make decisions constantly changes as your product, market, competitors, and economy change. Discussing these changes weekly forces us to adapt. We figure out if we need new enablement assets, training, or if our workflows need a refresh. 2. Most playbooks are “Set & Forget”—Build a system to monitor & analyze At Aligned, we use Deal Rooms to run our playbook. We analyze our best and worst-performing rooms weekly based on buyer engagement. This helps us understand what aspects of our process are effective and identify gaps. For example, an AE might create a new tab to run competitor comparisons or a business case framework that drives more exec engagement. 3. Most wait too long—Quickly turn gaps into sales or buyer enablement assets Most teams lack a routine to find OR fix gaps. Also, most teams put too much weight on sales enablement assets like scripts or training materials. Last week, Kevin "KD" Dorsey told me he sees deal rooms as an excuse for constantly creating buyer enablement assets like ROI calculators and guides. He said, “Investing in buyers must become a habit, or you’re not going to get far”. I couldn’t agree more. 4. Most skills stop at training—Embed every new skill into a dedicated template I’m a 4x sales leader. One thing I was NEVER able to do right is to get the team to consistently follow the playbook. At Aligned, we’ve tackled this by updating all customer-facing workflows in our deal room template (e.g. How we run MAPs, POCs, Business Cases...). We then use the internal-only view to templatize resources like discovery and demo frameworks. Centralizing it in one place makes it easier for the team to follow our processes. 5. Over-standardization is as bad as winging it—Encourage breaking your process A sales leader’s dream of having the ‘perfect’ process executed by their team can also be their worst nightmare. Yes, you want AEs to see what good looks like and follow what works. But do it too often, and you end up killing intuition and creativity. THE essence of what makes complex selling work is knowing how to dance. That's why our biggest updates to our template come from our team on the front line, not top-down. TAKEAWAY: There’s no quick fix for improving Deal Velocity metrics. Simply increasing price 15% won’t magically solve ACV. There are multiple potential root causes to identify. And multiple ways you can address them. But what you truly need… Is a structured way to enhance your process. Monitor, Analyze, Iterate, and Scale. That’s what has worked best for us. You have to be strategic about it. EDIT: People asked—Aligned is the Deal Room we use. It's 100% free to try https://lnkd.in/dwX_Zizk

Dear startups, stop hiring VPs of Sales in APAC. Regards, VPs of Sales. You’ve secured funding, established your presence in the US and Europe, and now you're eyeing APAC for expansion. Naturally, you hire a VP of Sales, expecting them to be a coach/player, add a few support roles, and wait for success. Six months in, progress is minimal. A year later, with only a few leads, your board questions the APAC investment. Soon, APAC gets cut for being "not worth it." We know, the APAC is appealing on paper with its high population, growth, and stability. But it's different from the US or EU - there are traps! 1. Appealing on the outside, tough on the inside: the largest economies, China, Japan, and India, are hard to penetrate due to local preferences, cultural/language barriers, and fierce competition. Australia is easier but small in scale, and ASEAN markets, with the exception of Singapore, are less developed. 2. You think you've cracked it open, but not really: APAC's wildly varied cultures, development stages, and business practices make it hard to replicate success. Unlike the US or EU, there’s no unified cultural, legal, or language frameworks. Success in one country doesn't mean success in another 3. The initial investments are easy, until you stall: hiring a VP of Sales expecting them to handle both strategy and hands-on sales won’t yield the best ROI. The roles of VP and account manager are mutually exclusive, making the hire poor at both. So what’s a startup to do? Consider one of the following: 1. Bullish Approach: if markets are solid and you can afford it, hire a full team (VP, salespeople, channel person, marketing/BD) in 2-3 countries. Expect minimal revenue in year one and some traction in year two. 2. Cautious Approach: experiment with the market by hiring an account manager for each country, managed remotely by HQ. Strategize for 1-2 years with lower investment and risk. Eventually, hire a VP or promote an effective AM for the role 3. Hybrid Approach: use a fractional leader for strategic input a few days a week. This gives you the best of both worlds: keeps costs down and resources fit for purpose. What have I missed? Share your thoughts in the comments.

What if your biggest growth opportunity isn’t in your sales pipeline, but in your post-sale experience? While most revenue teams obsess over lead volume and top-of-funnel performance, high-performing organizations are reallocating resources toward the one area most overlooked (and most profitable): customer retention. You’re not losing revenue because you can’t acquire customers; it’s because you can’t keep them. Customer experience, loyalty, and client services are no longer “support” functions. They’re strategic growth levers. And the cost of ignoring them is compounding: - Customer acquisition costs (CAC) are rising 60–75% - Churn is erasing pipeline gains before they hit the forecast - Siloed orgs are failing to act on critical post-sale insights Here’s how growth leaders are operationalizing customer-centricity to outpace competitors: ✅ Shift GTM strategy from funnel-filling to journey stewardship. Map the full customer lifecycle, then build cross-functional ownership for every phase beyond the sale. ✅ Hardwire retention into revenue models. Redefine revenue metrics: CLV, NRR, and CSAT become as critical as quota attainment. ✅ Turn customer success into a revenue function. Enable CS teams to identify expansion triggers, churn signals, and feedback loops that inform both product and GTM. ✅ Engineer feedback into daily operations. Surface real-time insights from support, community, and product usage–not quarterly surveys or lagging indicators. The companies doing this right see up to a 25% lift in renewals, 35% higher LTV, and customer referrals that shorten sales cycles by 30–50%. Want to build a revenue engine that scales and sustains? Start by asking: How are we designing for the customer after the contract is signed? Read the full post: https://lnkd.in/dY3Rxsc9 __________ For more on growth and building trust, check out my previous posts. Christine Alemany Join me on my journey, and let's build a more trustworthy world together. #Fintech #Strategy #Growth

“It’s not enough to just win,” an old boss of mine used to explain. “The other side has to lose, badly.” Nothing gave him more satisfaction than eating his rivals’ lunch - and his competitive nature was contagious. When I started my first business I adopted his approach. But I soon also learned that I had to ally that competitive spirit with a more nuanced approach if I was to retain clients rather than just churn through them. Unlike winning deals, retention isn't just about having the best product — it's about creating value and a level of reliability that rivals can't match. 1. Retain on value, not price: Competitors will use price to try and attract your customers. It’s tempting to drop your yield accordingly, but that’s a race to the bottom. Instead take time to make sure your client can see how much they get for every pound or dollar they invest. Adding extra value will always be more profitable than reducing your fee. 2. Add features before you’re asked to: Write a customer engagement strategy that involves adding useful new services or features for your existing customers at least once or twice a year. Use these to upsell, build loyalty and increase their pain of moving suppliers. 3. Build trust through relentless delivery: Unreliability is one of the top reasons clients will look elsewhere. Meet key clients on a regular basis to understand how their needs are evolving and pivot your offering accordingly. And always keep your promises. 4. Outmanoeuvre your competitors: Never underestimate how determined your competitors will be to knock you off your perch. Devote adequate time to learning from their approach so you know the threat you face. Match your instinct to win new business with an equal determination to retain customers. Crack that and not only will you eat your competitors’ lunch today but you’ll have it every day.

Something remarkable happened when we started bringing Customer Success leaders into our sales conversations. The traditional sales process transformed into a strategic partnership discussion that benefited everyone involved. After implementing this approach across hundreds of deals, we discovered benefits that went far beyond our initial expectations. Sales teams gained a deeper understanding of post-implementation challenges, which helped them qualify opportunities more effectively. Instead of focusing solely on closing deals, they began asking questions about operational readiness, internal champions, and resource allocation. Prospects received authentic insights into what successful implementation truly requires. Our CS leaders shared real examples of customers who thrived and openly discussed common obstacles they might face. This transparency built trust and helped prospects make informed decisions. Better aligned customer expectations from day one. When CS leaders joined these conversations, they highlighted potential roadblocks and success metrics based on similar customer profiles. This practical guidance helped prospects understand the work required to achieve their desired outcomes. This early involvement proved invaluable for our CS team. They gained visibility into the customer's vision before contracts were signed, allowing them to proactively plan resources and create tailored onboarding strategies. A surprising result was the reduction in "rescue" situations during implementation. We eliminated many issues that typically surfaced months into the relationship by addressing potential challenges during sales discussions. The data supported our approach. Deals that included CS leaders showed 40% higher implementation success rates and 25% faster time-to-value. More importantly, these customers renewed at significantly higher rates. For those considering this approach, start small. Choose strategic opportunities where CS insights could substantially impact the prospect's decision-making process. Document the outcomes and refine your strategy based on that feedback. Great customer relationships begin with the very first conversation.

Recently, I had the opportunity to share my learnings and insights from "Launching Products Globally" with an amazing audience at Plug and Play Tech Center with the presence of global audience including entrepreneurs from HKSTP - Hong Kong Science and Technology Parks Corporation. Here are a few learnings and insights from the evening: 1) You need to "localize" your product & go-to-market strategy: This doesn't only mean just translating or localizing your product. It's a lot more than that. You need to localize your "go-to-market" motion as well. You may have product-market-fit (PMF) locally, in the first country/region you launched, but that doesn't mean you can take the same product and go-to-market strategy to launch in a new country/region. As an example at Fitbit, we learned how the French think about fitness (they count walking to a restaurant to get a glass of wine as their "fitness") is very different than how Americans define workout and fitness. So all our marketing and go-to-market strategies had to align with the way locals will see benefits in our products. 2) Having boots on the ground is essential for successful global expansion: You need to have boots on the ground who truly understand the nuances of how to go-to-market, how to sell, and how to deliver your value proposition to customers in different regions. There are a lot of nuances of how to do business locally that will take outsiders to any market a long time to learn. At Cleo, where we had global customers like Salesforce, Redbull, Pepsi, and Uber, we had to have local health Guides to deliver our services with an intimate understanding of customers needs and approaches in that region. 3) Understanding local, cultural, and social aspects is critical to a global expansion success: Even though at the surface things may seem similar in each region, there are a lot of nuances that make your go-to-market strategy and the way you deliver your services resonate with the local customers or not. At Teladoc, we've learned that people in different countries think about their mental health and how to get support for that "very differently" than each other. Huge thank you to my hosts Rahim Amidi, Dr. Yahya Tabesh, Amir Amidi, Ahmadreza Masrour, and Akvile Gustaite, and HKSTP leaders, Albert Wong & Pheona Kan, who are interested in continuing these conversations. It was awesome to meet great entrepreneurs and see old friends: Reza Moghtaderi Esfahani, Daniel Lo, Houman Homayoun, Wayne Chang, Golnaz (Naz) Moeini. #product #gotomarket #globallaunch #globalbusiness

All of our clients have renewed their contracts this year. (Apart from 1 who took it in-house and asked us to train them). It's because our core philosophy is: "Clients come first" More tactically this means: 1. Make promises, keep promises. This is a simple mantra we live by. We make tons of micro promises & then meet them as we said we would. → 24-hour turnaround times. → Delivering content when it’s expected. → Meeting UK-based clients every 6 weeks. → 24/7 WhatsApp contact - we reply at 1am. → Getting clients booked on international stages. It sounds simple but so many people don’t meet the expectations they set. So when you do, you’re set apart from the rest. 2. Care about the details no one else will. We obsess about client delivery. Our clients are in the top 0.1% of their respective industry - so we have to be too. → Build a highly customised strategy. → Reading books about their industry. → Building a custom visual for each post. → Delving deep into their target buyer persona. → Implementing A/B/C/D testing & experiments. → Implementing a rigorous quality assurance process. The best in the world always sweat the small stuff. 3. Iterate our Offering We're always making sure our work is delivering for our clients. → We do more of what's working. → Actively seek feedback from clients to improve. → Adjust our style of working to fit their schedules. → Over-delivering and giving away free additional services. → Monitor KPIs and tweak our strategies to maximise impact. → Testing new ideas to get better results & trying new things. More happy clients. More results. More referrals. More renewals. Everyone talks about how to win new clients. But great businesses focus on getting them results, keeping them happy & retaining them as clients. That's our focus.

Your growth is stalling - because customers feel forgotten. When I was an executive hiring agencies, the relationships often felt too transactional. It rarely went beyond deliverables. That’s something I wanted to change when I owned my agency. I remember a client once saying: “I trust your team more than my own.” That stuck with me. It wasn’t just about delivering great work - it was about showing up in ways they didn’t expect. My big takeaway: Customer-centric strategies go beyond the work itself. They’re about building trust and creating value. Here’s how to do it: 1. Map the customer journey - what’s working, what’s not? 2. Turn data into action - behavior reveals more than surveys. 3. Align your teams - sales, marketing, and CX should work as one. 4. Prioritize retention - it’s more profitable than constant acquisition. 5. Iterate constantly - customers evolve, so your strategy should too. Stay focused: Growth isn’t just about more - it’s about better. Better relationships, better strategies, better results. P.S.: What’s one way you’ve strengthened loyalty with your customers?

In countries where trust takes longer to build (as is the case of most Asian markets), the most effective approach I’ve found is to bring real business to the table without expecting anything in return. If someone seems valuable, introduce them to a client, a partner, or an investor. Don’t ask for a favor or a cut. Just deliver. If they choose to reciprocate, that’s a green flag. If they don’t, that’s fine too because the point isn’t immediate return. It’s accelerating trust. All other forms of relationship-building, e.g., dinners, drinks, small talk, are way less valuable in comparison to this. Nothing builds goodwill like showing you can make people money while operating with integrity.

Entering a market isn’t guesswork. It’s math. And the equation is simpler than you think. When a new player shows up, incumbents move fast: → Drop prices until rivals run out of cash → Lock up distributors and suppliers → Flood the market with brand spend → Sign long contracts with penalties → Lobby regulators to raise barriers That’s 5 of 10 ways big companies protect their turf. For new entrants, fighting head-to-head rarely works. The smarter play is partnership. Instead of burning years and millions, you can borrow scale, credibility, and access. Here are 5 proven ways to do it: Co-distribution ⤷ Partner with a non-competitor who already sells to your target customers ⤷ You get reach without building your own network. Joint innovation ⤷ Collaborate with an incumbent to launch a new product ⤷ You share costs and inherit their credibility White-label supply ⤷ Sell your product under an incumbent’s brand ⤷ You scale quietly, while learning how the market really works Adjacent alliances ⤷ Enter through a related industry ⤷ Bypass the strongest defences Anchor partnership ⤷ Land one marquee partner ⤷ Their endorsement signals trust and opens doors The question is: how do you know if you have a real chance? Use the Entry Equation. Success Score = (Distribution × Incentive × Differentiation) ÷ (Switching + Regulatory + Capital) Score each factor 1–5 (5=Excellent): • Distribution Access • Incumbent Incentive • Differentiation • Switching Costs • Regulatory Barriers • Capital Intensity Interpretation: 0–5 = Low viability 6–10 = Conditional entry 11–15 = Strong entry Need an example? An EV battery startup partners with a Tier-1 auto supplier. Here's the assessment: • Distribution = 4 • Incentive = 5 • Differentiation = 5 • Switching = 3 • Regulatory = 4 • Capital = 3 Score = (4×5×5) ÷ (3+4+3) = 10 Interpretation → Conditional entry The path forward: reduce regulatory drag or switching pain This is how experienced CEOs think about market entry. Not just, “Can we compete?” But, “Who can we partner with to get through the defences?” Remember: Go-to-market partnerships aren’t a growth lever for new entrants. They’re the only way in. --------------------------- Was this helpful? Get cheatsheets like this each Wednesday. Subscribe to my free newsletter: https://philhsc.com ♻️ Repost this to help a founder or CEO assessing a new market ➕ Follow me, Phil Hayes-St Clair for more like this